Vape Connect Reviews 3,396

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and efficient delivery, often arriving the next day. Many appreciate the competitive pricing, good deals, and the wide variety of products and flavors available. The ordering process is frequently described as easy, and the overall experience is seen as positive, with many intending to continue purchasing from this company. However, some customers experienced issues such as faulty products in previous orders or packages arriving squashed with damaged contents. A few people also reported that their orders were a day later than expected, and there were instances where an item arrived looking like it had been ripped open, with no response from the company regarding its usability. There were also mentions of being charged for delivery despite the website indicating free delivery for orders over a certain amount.

What people talk about most

Delivery service

People report positive experiences with delivery service. Customers consistently praise the incredibly fast... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the first-class, quick, and... See more

Product

Clients share positive opinions on product quality and variety. Many reviewers are satisfied with the... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of the ordering... See more

Price

Users describe positive interactions with price, consistently highlighting great prices, competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

one of the best experiences ive had from a online vape store. ive been buying vapes for 8yrs and this was the best. next day everytime ive purchased. cheap and reliable. I would recommend Al fakher 30... See more

Rated 5 out of 5 stars

As always, quick and efficient service,there has been a couple of orders that were a day later than expected but happy with everything. I buy IVG pro and Smart Max and it is ashamed that menthol are r... See more

Rated 5 out of 5 stars

Second order (husband ordered first one on my behalf) both came next day undamaged and correct. Website easy to use and better prices than shops.

Company replied

Rated 5 out of 5 stars

One of the best if not the best online companies I've used and will continue to use for as long as they keep this first class service. Order one day and it's there the next. Can't fault them. The cour... See more


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Written by the company

Welcome to Vape Connect, your ultimate destination for all your vaping needs in Preston, Lancashire. Since our establishment in 2019, we have proudly served the vaping community with our exceptional products and outstanding customer service. As the most popular and friendly vape shop in Preston we strive to create an inviting and inclusive environment for vapers of all levels of experience.

Lowest Price Vapes!

Written by the company

Free Next Day Delivery!
Get the best Vape deals on the internet! We stock all the latest and most popular brands from IVG 2400 to Hayati Twist.
Lowest Prices Guranteed!
ANY 3 LEGAL BIG PUFFS FOR £22 --- ANY 10 Salts for £18.99

Contact info

IVG 2400 ANY 3 for £22

Get the best IVG 2400 Deals! All 67 Flavours in stock!

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Vape Connect logo

Reply from Vape Connect

Hi Denis,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Great company and quick delivery

Can't fault this company. Good price and next day delivery if you order the morning before. Always have a good variety of flavours.

April 4, 2026
Vape Connect logo

Reply from Vape Connect

Hi Denise,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Highly Recommended

Quick and speedy service with a reliable courier company. Good price too with free delivery.

April 9, 2026
Vape Connect logo

Reply from Vape Connect

Hi Yvonne,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Helpful and understanding

Delivery speed was great. I also messed up my order but no issue with return and different items being sent. Would highly recommend.

April 9, 2026
Vape Connect logo

Reply from Vape Connect

Hi,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Quick delivery

Quick delivery

April 9, 2026
Vape Connect logo

Reply from Vape Connect

Hi Campbell,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Great service

Great service

April 8, 2026
Vape Connect logo

Reply from Vape Connect

Hi Jennie,

Thanks for your review. We are thrilled to hear that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Always quick delivery great chose and…

Always quick delivery great chose and cheaper than high street

April 6, 2026
Vape Connect logo

Reply from Vape Connect

Hi Jollie,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

less than 24 hrs from order to…

less than 24 hrs from order to delivery, now thats service

April 8, 2026
Vape Connect logo

Reply from Vape Connect

Hi Daniel,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Quick delivery and very good customer…

Quick delivery and very good customer support.

April 7, 2026
Vape Connect logo

Reply from Vape Connect

Hi Nurun,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 3 out of 5 stars

Excellent on some parts poor on other parts

I have given 3 stars because though the package arrived in excellent time and the order was exactly like I ordered one of the items arrived looked like it had been ripped open the contents seemed ok and even though I did send a email with a picture asking if it was OK to use i never had a response back. I have now thrown that item away as I did not feel comfortable using it.

April 8, 2026
Rated 5 out of 5 stars

Brilliant variety of products and…

Brilliant variety of products and flavours at brilliant prices, and very fast delivery so easy to order been getting my vapes from here for 4 or 5 months now. Won't be getting the from anywhere else. Very very happy

April 8, 2026
Vape Connect logo

Reply from Vape Connect

Hi Sam,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Easy to order

Easy to order, very happy

April 8, 2026
Vape Connect logo

Reply from Vape Connect

Hi Nicola,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Fantastic service recommended to all

Fantastic service recommended to all

April 8, 2026
Vape Connect logo

Reply from Vape Connect

Hi William,

Thanks for your review. We are thrilled to hear that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Top class customer service

Had an issue with delivery which was outwith their control and DPD’s problem.
Spoke to Darius at vape direct and within 2 minutes, the issue was resolved.
Top class customer service.
100%, I will be a returning customer.

April 16, 2026
Vape Connect logo

Reply from Vape Connect

Hi Danny,

Thanks for your review. We are thrilled to hear that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars
Vape Connect logo

Reply from Vape Connect

Hi David,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

On time every think correct

On time every think correct

April 6, 2026
Vape Connect logo

Reply from Vape Connect

Hi Jayne,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Excellent service very quick delivery…

Excellent service very quick delivery thank you

April 6, 2026
Vape Connect logo

Reply from Vape Connect

Hi Steven,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 5 out of 5 stars

Great item

Great item. Highly recommend,

April 6, 2026
Vape Connect logo

Reply from Vape Connect

Hi,

Thanks for your review. We are thrilled to hear that your order arrived on time and that you're enjoying our products and service. Your recommendation means a lot to us. Feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

Rated 1 out of 5 stars

I'm sorry but your wrong saying they…

I'm sorry but your wrong saying they couldn't deliver because I was in all day as I wasn't well and in bed.Plus my husband was here and actually in the garden all afternoon.Your refund takes 5 days yet you take it immediately from my bank.You didn't original say they couldn't deliver you said they had a problem and it was out of your hands you did not say delivery was attempted but no one here as that's very very untrue.Plus I have a where to leave it on dpd and all the drivers use that if not in but this time I was

April 6, 2026
Vape Connect logo

Reply from Vape Connect

Hi Shelly,

We are extremely sorry for the inconvenience and understand how disappointing it must have been to you. Firstly, any refund goes through the bank and in general it takes 3 to 5 working days for the bank to process the refund, and it is the norm in any e-commerce. Secondly, I can see our team has provided a £10 discount code due the misunderstanding. Hope this helps and feel free to contact vapeconnectonline@hotmail.com for any assistance in the future.

Thanks,
Vape Connect

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