Vape Culture  Reviews 10

I was charged an immediate $50.45 from my checking account and NEVER RECEIVED ANYTHING!! NO EMAIL, NO RESPONSE, NO PRODUCTS!! NO REFUND!! I'm angry!

Ordered on the Friday and arrived on Tuesday. Highly recommended.

WARNING - Vape Culture are thieves, they posted me an empty box, not returning calls or emails, buy at own risk!

Fast delivery; the mighty vape is the best vape I have ever used

I ordered over $550 of product as a gift for a family member in NZ. I called Vape Culture and they assured me they’d shipped to NZ fine before, so I placed an order and paid for shipping to NZ. The order was shipped but then ended up being returned to Vape Culture in Melbourne, as apparently it wasn’t addressed properly. I again paid for what I thought was additional secure, registered postage and Vape Culture shipped it again. This time, after weeks of waiting, it never arrived, and eventually, after weeks of chasing, NZ post admitted to losing it, despite it being registered post. I/my recipient in NZ, had to do most of the chasing and enquiries myself with NZ Post.
Vape Culture then tried to wipe their hands of it by advising me there was nothing they could do as they had sent the item with me as sender (so ‘on my behalf’), and I would have to make a claim against NZ post myself. I reminded them that under Victorian consumer law, the seller is responsible for missing or undelivered postage. Therefore, I gave them the option of either refunding me, or sending replacement product to me in Queensland. They then completely ghosted me so lodged a claim with my bank.
My bank agreed with me, accepted my claim, and issued me a full refund.
Vape Culture intentionally made me jump through hoops and ghosted me, made me do all the work to resolve the issues and just cut me loose, despite knowing full well they were breaching consumer law. They listed me as the sender so they thought they could (incorrectly) absolve themselves of any responsibility if the purchase went missing in the mail. They made me pay twice for the same level of postage, instead of using the money I paid a second time to purchase a more secure postage option, which I requested.
BUYER BEWARE! Vape Culture will not honour consumer laws and CANNOT be trusted.

Great fast mail, very happy with the product I purchased.

Will definitely be ordering from Vape Culture again!

Customer service was lacking so I won't be back. It's a shame because I LOVE supporting local businesses but they have to support you back by providing quality products and helpful customer service both online and over the phone.

Haven't used the mighty+ yet but vapeculture had the best price online while still having storz&bickel charger available to buy as well (most ppl out of stock or not matching vape price). Product registration accepted for 3 years so all genuine products! Shipped quickly to SA within 3 days. The mighty+ speaks for itself, can't wait until herb arrives!

easy, fast delivery!

Happy with the speed with which my Mighty arrived and equally happy with the performance and quality of the device itself.

Why are they so expensive? Same price as my first car!