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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the excellent service, often highlighting fast delivery and competitive pricing. People also find the ordering process straightforward and value the good offers available. However, some people were dissatisfied with the response time, noting a lack of communication and unanswered emails regarding their orders. There are also mixed opinions on product quality and delivery services, with some experiencing delays or issues with receiving their items.

Based on these reviews

Rated 3 out of 5 stars

First order I done was great and received really quickly done another order on the 18th and not received it at all have emailed twice and awaiting a response I will give them till the end of the week... See more

Rated 3 out of 5 stars

Ordered items and had to wait sometime for a delivery. Out of the blue got notification from royal mail of a vape globe delivery. Really expected nothing but received. If only they had've sent email... See more

Rated 5 out of 5 stars

Has been my GOTO store for many months however it is now telling me it cannot ship to my address in Scotland? Really hope this is a temporary glitch? Emailed helpline and used store help too, nothin... See more

Rated 5 out of 5 stars

Fast delivery great product and the price amazing. Have been buying from this company for a while now and they are efficient & trustworthy. Customer service is also spot on.


Company details

  1. Electronic Cigarette Store

Written by the company

Vapeglobe.co.uk is more than just an online vape shop; it's a global community focused on delivering the finest vaping experience. Benefit from our unbeatable deals in the UK with express shipping on all orders, free over £10. Our specialised online vape shop boasts a diverse range of products, from disposable vapes and pod kits to vape pods, catering to every preference. Our product line features esteemed brands like Elf Bar, Lost Mary, Elux, and SKE, as well as popular pod kits from JUUL and Vuse. Adherence to TPD regulations is a top priority, guaranteeing the highest quality and compliance in every product. Whether you’re new to vaping or an experienced vaper, our team is ready to offer expert advice and tailored recommendations. We’re here to help you find the ideal disposable vape, an effortless pod kit, or replenish your vape pod supplies. Your satisfaction is our success. We value all feedback, positive or negative, as it helps us continually improve. Share your experience with us and join the Vape Globe family for a distinguished vaping journey.


Contact info

3.5

Average

TrustScore 3.5 out of 5

133 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Review

Good customer service value for money good promotions delivery alwsys within time scale given

September 4, 2025
Rated 1 out of 5 stars

Order was sent out on time

Order was sent out on time. I wasn’t home asked neighbour to take my parcel. Dpd didn’t even knock on their door knocked on mine. Then delivered to somewhere miles away for me to pick. I can’t get there! So emailed vapeglobe a week ago. No reply no refund no sod all. Awful customer service. Gone downhill.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

No response to complaint

Unfortunately, I ordered the Tappo kit and some replacement pods. I charged it when it arrived and the battery would be dead within 3 hours. I emailed vapeglobe with my concerns and they didn't even bother responding, so I took the red flag and found a better, more reputable supplier who actually responds to customer concerns. Shame really for them because I easily spend £30 plus per month on vape liquid.

July 29, 2025
Rated 1 out of 5 stars

I am still tet to receive my order…

I am still yet to receive my order placed last Monday, advised it was dispatched, never received by royal mail, no response to emails, no update, money taken, product not received. Please can you issue me with a refund or respond to the email that i sent advising me on delivery status.

July 28, 2025
Unprompted review
Rated 2 out of 5 stars

No communication and delayed delivery

As everyone says, they don't deliver on time nor do they communicate. I ordered on a Thursday for next day delivery. On Saturday, when it has still not been delivered I sent them an email asking what's going on. No response. I sent follow up emails on Sunday, Monday and Tuesday na heard nothing. Until Tuesday evening I received an automated email that it had been dispatched and it was delivered on Wednesday. So, at the end of the day, they will deliver what you order but when they do that is anybody's guess.

July 29, 2025
Rated 1 out of 5 stars

Have been sent the wrong items

Have been sent the wrong items, communication seems a little slow as no physical person to talk too, hopefully this issue will be resolved quickly as use this company a lot for my vape pods and never had an issue before

July 2, 2025
Rated 3 out of 5 stars

First order I done was great and…

First order I done was great and received really quickly done another order on the 18th and not received it at all have emailed twice and awaiting a response I will give them till the end of the week before I cancel the order and find some where else. Happy to re review if receive order for more stars.

June 18, 2025
Unprompted review
Rated 3 out of 5 stars

Be weary....

Ordered items and had to wait sometime for a delivery. Out of the blue got notification from royal mail of a vape globe delivery. Really expected nothing but received.
If only they had've sent email of a problem then no worries so only 3⭐.

May 8, 2025
Unprompted review

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