Vape Juice Depot Reviews 8,195

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery, often receiving their orders within days, and appreciate the user-friendly website design and reasonable prices. Many people highlight the high quality of the products, noting they are always as expected and often exceed expectations. Reviewers are also pleased with the wide variety of flavors and products available, often finding items they couldn't locate elsewhere. The overall ordering process is described as pleasant and efficient, with many customers receiving updates on their order status and appreciating the convenience of direct delivery. However, some customers also noted issues with shipping, including high costs, unexpected excise taxes, and the requirement for a signature upon delivery, which can be inconvenient. A few other people also felt that communication regarding order status was lacking, leading to delays or lost packages. There were also instances where customers received incorrect products or had parts of their order unfulfilled, leading to dissatisfaction with the overall experience.

What people talk about most

Delivery service

Customers are generally satisfied with the delivery service, frequently praising the super fast and quick... See more

Product

Users describe positive interactions with product, highlighting great taste, excellent quality, and fair... See more

Order

Clients share positive opinions on order, frequently highlighting fast processing and shipping, with many... See more

Price

Customers consistently note positive experiences with price, often finding products to be reasonably priced,... See more

Quality

People report positive experiences with quality, consistently praising the great taste and flavor of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company’s website was easy to navigate and the ordering was super easy. Then came Shipping absolutely amazing I got my order within days. I believe I ordered on Tuesday and it was at my door by S... See more

Company replied

Rated 5 out of 5 stars

It says I recieved my package on shop and I havent recieved anything. The worst part is your sight guaranteed me 2 business days and that's also incorrect. Now im trying to figure out why I haven't r... See more

Company replied

Rated 5 out of 5 stars

Always a pleasant experience when ordering from vapejuicedepot! User friendly web design, amazing prices & very quick delivery! I have used them for about a year now with absolutely no complaints! Rec... See more

Rated 5 out of 5 stars

I ordered 3 vapes. 2 were ordered by mistake. I emailed the company and explained. They answered promptly and said I could mail back the unopened vapes and they would credit my account, minus a resto... See more


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store
  3. Tobacco Shop

About Vape Juice Depot

Written by the company

Vape Juice Depot only carries superior-quality vape products, and we provide them to you at the most affordable price anywhere in the US. Each product we offer goes through rigorous quality control before landing on our shelves. We offer the largest selection of Premium Salt Nic eLiquids, Portable Pod Systems, Vaporizer Kits, Tanks & Cartridges, Coils, and much more. Competitive Low Prices and Free Domestic Shipping with no minimum purchase. Shop now and Save BIG!
FINAL SALE
FREEBASE ELIQUIDS
NICOTINE SALTS
DISPOSABLE VAPE
VAPE TANKS
NICOTINE POUCHES

Customer Loyalty Program

Written by the company

Earn Points and Save Big
Join our rewards club and get up to 8% cash back on all orders.

Our Shipping Promise

Free US Shipping

Free US Shipping on all orders above $99

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Shipping sucks

When your product doesn’t get to you because of wrong address cause your shipping company is incompetent. You guys don’t take care of your customer. You rely on your shipping company which is bullshit because I should come first because it’s my money. It’s not your money and I’m extremely not happy with you and I will make damn sure anybody that orders from you will never order again because you are a shitty company.

June 8, 2026
Rated 2 out of 5 stars

Their new shipping service is terrible!

Their new shipping service is terrible!
I have always had a great experience with this company but it seems things have changed. They do not reply to emails even through they state to do so. Also, very hard to track or receive the items i paid for. They have been in transit for 8 days ping ponging back and forth from my town back to another town. Still have not received and not sure when to be home to sign for them!!👎👎👎

June 9, 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Scott, thank you for your feedback!

Unfortunately, we were unable to locate any previous contact with our customer support team regarding this matter.

We’re happy to confirm that your package was successfully delivered today, June 17, 2026, at 7:29 AM.

We sincerely apologize for any confusion or inconvenience caused by the tracking information and appreciate your patience throughout the delivery process.

If you have any additional questions or concerns, please don’t hesitate to reach out to our support team at Support@vapejuicedepot.com.

Rated 4 out of 5 stars

I was able to find my particular Vape…

I was able to find my particular Vape juice that I have always loved. Local stores here in town charging double what I can buy it for here on Vape juice Depot. I recommend it they might have your flavor.

February 5, 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Matthew, thank you for the positive review!

Rated 5 out of 5 stars

Great selection

Great selection. Fair pricing and quick delivery.

June 12, 2026
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Reply from Vape Juice Depot

Jennifer, thank you for the five-star review!

Rated 5 out of 5 stars

I love love love Vape Juice Depot

I love love love Vape Juice Depot! I don’t even bother going into any smoke shops anymore to look for vapes. I love that I get them delivered right to my door and not to mention I pay almost double in the smoke shops! And most of the time the shops don’t even have the ones I want! Anybody I know that vapes I tell them about this website.

June 11, 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Shannon, thank you for the five-star review and recommendations!

Rated 1 out of 5 stars

Poor shipping

The juice was ordered on the 8th, it is now the 16th and it is still showing not in transit

June 8, 2026
Vape Juice Depot logo

Reply from Vape Juice Depot

Brandon, thank you for your feedback!

Our customer support team has reached out to assist you further.

We kindly ask that you check your spam and junk mail folders, as our emails may have been filtered there.

We look forward to resolving this matter for you as quickly as possible!

Rated 1 out of 5 stars

My package was returned to sender

My package was returned to sender, they claim for improper address. They charge a ridiculous amount of fees from your refund. Shop elsewhere

June 9, 2026
Unprompted review
Vape Juice Depot logo

Reply from Vape Juice Depot

Robyn, thank you for your feedback.

We sincerely apologize for the address issues you experienced and understand how frustrating this situation has been.

To help make things right, our team offered to waive the return fees and issue a refund for your order, minus the non-refundable shipping, handling, and signature confirmation fees.

At this time, we are awaiting your response so we can determine how you would like to proceed and provide any additional assistance needed.

We appreciate your patience and look forward to hearing from you soon!

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