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Vaper Store Reviews 592

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TrustScore 4 out of 5

3.9

Electronic Cigarette Store
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly and impeccable approach of the staff. Many people appreciate the quick delivery, often receiving their orders promptly, sometimes even the next day. Consumers also frequently mention the good prices, great value for money, and the quality of the products offered, including a nice selection of flavors. However, some customers were not happy with the response time, noting a lack of communication regarding order issues. There were occasional problems with orders, such as missing items, incorrect products, or deliveries that never arrived. A few other people also felt that the delivery service was inconsistent, with some experiencing significant delays or issues with tracking.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. Many customers report quick and fast... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers report positive experiences,... See more

Product

Reviewers highlight ambiguous aspects of product. While many customers praise the quality of the products,... See more

Service

People report positive experiences with service. Many customers praise the excellent and top-notch service,... See more

Response time

Customers consistently express frustration with the lack of response from the company. Many reviewers report... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent customer service with a real human being ! After placing an order, I was called by a very helpful lady, who advised some of the flavours of products I ordered could not be fulfilled. She... See more

Rated 5 out of 5 stars

Despite having the next day delivery, we did have to wait four or five days, I was aware of the bank holiday but the wait was very long, I believe one of the vapes was broken and I understand you are... See more

Rated 5 out of 5 stars

Excellent service. Quick delivery, nice selection of flavours and on this occasion had an extra bottle thrown in. Thank you, again, I will be back 🙂

Rated 5 out of 5 stars

There was a sight hiccup with my order but they went out of their way to make things right in a polite, professional and incredibly friendly way. An excellent customer experience overall and a com... See more

Company details

  1. Electronic Cigarette Store

About Vaper Store

Written by the company

Have an issue? Contact us first

We politely ask that all customers consider this when creating and publishing reviews. Reach out to us first if you're not happy or something went wrong. We will always replace faulty product free of charge. We will always provide full refunds where fair and appropriate and we will sometimes send customers gift cards if we really mess up.

About Vaper Store

Vaper Store is a premium online retailer of all things vape related. We are primarily a UK based store but we do ship to Ireland and other countries in the EU where vaping is legal.

Our Product Range

Vaper Store stocks vape disposables in 0mg, 10mg and 20mg, 100ml and 50ml vape juice with supplementary nic shots and salts. We also stock mods, pods, kits, coils, tanks and batteries. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We also sell a range of CBD vapes and CBD juice.We sell the best, cheapest vape juices and liquids from all popular vapour and juice suppliers.

Age Verification

As a responsible online retailer of vape products we adhere to all current legislation on the sale of vape related products. All customers must be able to verify their age when ordering. We do this via our partner 1account who cross-reference customer order details with other data sources to verify the age of every customer.

Customer Service

Great customer service is at the heart of everything we do at Vaper Store. We will endeavour to resolve any customer service issues which are fundamentally our fault or within our control but we can't always control everything such as couriers losing parcels or delays in parcels being delivered.

Overal Trust Score

The majority of our shipments arrive on time. The vast majority of our customers are happy with our service. Our returning customer rate increases every month, as does our average order value. So when it comes to trust and reputation, we must be doing something right.

Our Gratitude

We are grateful to customers who submit reviews. We also recommend that customers check out the reviews on other review platforms by using Google for a complete picture on how Vaper Store is prioritising great customer service.

Our Mission Statement

Written by the company

Committed to being better.
Better for vaping customers, our industry, our environment and to ourselves.

Guarantee

Fair & Reasonable

Fair & Reasonable
We strive to do the decent thing if you encounter an issue with our store as long as it was our fault and within our control. Get in touch and we'll get it resolved.

Contact info

3.9

Great

TrustScore 4 out of 5

592 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ordered vape liquids totalling £25.00

FALSE ADVERTISING - Ordered vape liquids totalling £25.00 - on 4th February 2026 & still no products delivered. First delivery in January 2026 arrived super quick so trusted Vaper Store……mid February there’s no updates on my account & nothing on Shopify either…….I am now guessing I have been scammed as they took £25 from my bank account & I have had no replies via email or by using ‘contact forms’ to vaper store!!!!! DONT TRUST THEM as they DO NOT fulfill their promise of good customer service or deliveries & do not reply to customer queries/complaints. I asked for the order to be upheld or a full refund but I have not heard anything since & nothing to show for £25

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

This is the third order ive placed

This is the third order ive placed. First order no problems everything was fine.second order arrived, upon opening there was 1 item missinng from my order. Refillable vape pod kit,company had not informed me prior or even bothered to apologise for missing item. Just showed up on delivered email as unforfilled item. I sent numerous emails week after week.with out one single reply, they eventually sent me a refund after about 3 month. This order same as previous two was placed based on receiving free cbd oil with every order.upon opening my last parcel all items where there, but no free cbd oil as advertised and no reason why either. Needless to say ive already sent 5 email with no reply. But this is a trading standards issue. It false advising basically, luring people in with false claims of great service, 24 hour responnse,free cbd oil with every order. Then not for filling commitments.

January 21, 2026
Rated 2 out of 5 stars

Delivery lets service down bigtime.

I paid for next day service. Got the items Monday. Order placed Friday. No way to track. Items just left on doorstep as well. WFH & in all day, never knew item was there. The best thing is the product is decent. But it is let down by your chouice of logistics company.

October 24, 2025
Rated 1 out of 5 stars

Poor customer service... no response to simple error on their part

I placed an order during the recent sale for six different products, two types of nicotine pouches, one type of CBD pouch, buying five of each. The pricing was great, and the products I received were of good quality.

Unfortunately, the order arrived missing the majority of the pouches (I only received one of each item). Since then, I’ve tried contacting Vaper Store multiple times via email but have had no response whatsoever. There’s no phone number to call, and it feels impossible to get hold of anyone to resolve what seems like a simple mistake.

It’s really disappointing because the products themselves are decent, but the lack of communication or any attempt to fix the issue has completely let the company down. I’d love for someone from Vaper Store to finally reach out and correct this.

October 15, 2025
Unprompted review

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