vapesourcing.uk Reviews 381

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of items available and the competitive pricing, often finding products much cheaper than in physical stores. Reviewers frequently highlight the quick dispatch and delivery, with many receiving their orders promptly and safely packaged. The quality of the products, particularly vapes, is often praised, and some customers have had positive experiences with customer service resolving issues like faulty items. However, some reviewers were not happy with delivery times, especially when paying extra for next-day delivery that did not materialize, and reported issues with tracking information. A number of people also experienced poor customer service, describing rude responses, lack of communication, and difficulties in getting refunds or replacements for faulty products. Additionally, some customers received products with incorrect specifications, such as nicotine content, or found the quality of certain vapes to be poor and not as described.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast delivery, great... See more

Product

Reviewers mention ambiguous feedback about product quality and availability. Many customers praise the... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration over... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Price

People report positive experiences with price, consistently finding products to be great value and much... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bear with me. No problem with the quality of the products, always get a response from customer services. Why not 5 ✨!!!??? Sometimes I have experience of delivery taking a little longer than I wo... See more

Rated 4 out of 5 stars

Warning do not pay extra for next day delivery. Each time I have ordered from this company I have paid an extra £5.50 for next day delivery they always sent by evri and taken over 4 days to arrive. I... See more

Rated 4 out of 5 stars

They had a massive selection of items and really well priced it would have been five star if the shipping would have been cheaper

Rated 4 out of 5 stars

It's a great product and great delivery, the flavor is nice (sweet peach) and overall great service.


Company details

  1. Electronic Cigarette Store

Written by the company

Welcome to VapeSourcing UK, your ultimate online hub for an extensive range of vaping products. At VapeSourcing UK, we are committed to providing our customers with the latest and most innovative vaping devices, e-liquids, and accessories from the world's leading brands.


Contact info

3.6

Average

TrustScore 3.5 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

highly recommend

Great choice of vape devices for beginners to advanced at incredible prices.Packing and dispatch very quick and orders safely packaged.definitely recommend now they have UK warehouse.

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

be wary of this company.

I ordered a Vaporesso Nano Eco plus replacement pods and the vape had a faulty tank pod and only found out by using a replacement one,

i informed their support, they requested video proof, which i provided, then nothing apart from a rate your experience email, no replacement or anything,

i do not recommend this company, they did not deliver full working goods but took and kept all the money i paid, won't be using again.

Update, Took a week to get back to me, offered £4 rebate which i thought would be put back into my bank like i paid with but they put it into their wallet tied to the store, and when i said there isn't anything i want to buy for 4 pounds, they emailed i could use it by spending more with it on their store, after this nonsense, and i wasn't given a choice anyway, then wanted me to change my review to a good one,

I wanted a replacement working Tank like i paid for and they haven't replaced it and are trying to con me, avoid is still my advice

April 30, 2026
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

I bought some items on the 13th April

I bought some items on the 13th April. They sent me wrong ones. I returned them and so far no refund, or correct items received. DON'T BUY FROM THEM!!! NOT RECOMMEND!!! Terrible customer service. Will try to redeem the money through my bank.

April 30, 2026
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

Ordered my items on the 4th April

Ordered my items on the 4th April.
No update on tracking or delivery, sent msg to see what was happening .
Only getting a couple of words answer ,saying resourcing items
Customer service is really bad .
Still waiting for my order .
Have repeatedly asked for order to be cancelled and my money refunded.
No reply to these refund request.
Will not be using this company again .
Awful service ,awful customer service .
My recommendation is to completely avoid this company

April 4, 2026
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

Ordered a vape wish i had used another company …

Ordered a vape from them told it would be delivered 7 to 14 days . Got a tracking NO tried to find out where it is upto and still waiting to be dispatched that was on the 3 of April sent emails but all I get back is the tracking NO and a message it's waiting to be dispatched no help with anything it's over a month now sent email asking for money back now waiting for them to get back to me. EVERYTHING SORTED 24/4/26

March 17, 2026
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

WTF just happened here?!?!

I bought a vape device and some extra pods and I was sent two boxes of pods for a completely different device that I don't even own. Sent them an e mail reporting the situation and I'm waiting for the answer and eventual a positive outcome for this. Nevertheless it's a gross mistake because my purchase has nothing to do with what I got from them.

April 17, 2026
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Rated 2 out of 5 stars

usually have items in a few days from…

usually have items in a few days from the UK warehouse. This one took 11 days.

March 27, 2026
vapesourcing.uk logo

Reply from vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Rated 4 out of 5 stars

Warning do not pay extra for next day…

Warning do not pay extra for next day delivery. Each time I have ordered from this company I have paid an extra £5.50 for next day delivery they always sent by evri and taken over 4 days to arrive. I have placed 15 orders and this has happened every time. I have since been contacted and explained that next day delivery is not available for small packages so upped my stars.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company.

Company cancelled my order immediately after placing it. When I asked them why they would only say (in very broken English) that some third-party company deemed me a 'financial risk' and they have issued a refund. No company - not even my bank account - has raised a flag on any of my purchases over the years so this is incredibly suspicious.

How do you expect to get any business if you just immediately call new orders 'scammers' and refuse to fulfil their order?

But, surprise surprise - no refund has landed in my account. Their customer support is completely atrocious and they do not respond to any questions.

April 14, 2026
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

This is NOT a UK company

This is NOT a UK company, they are in China. It took over a month to recieve my order. Customer service is about as usefull as a chocolate tea pot. I had actually given up and written off the order but thankfully it arrived today.

April 13, 2026
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

Scam

Ordered over a week ago and product still listed as in processing. Do not respond to chat even though in their stated hours. Scam

April 4, 2026
Unprompted review
vapesourcing.uk logo

Reply from vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Rated 1 out of 5 stars

Scam

Scam, I never received the item and the customer service does not respond to a refund. Opened a dispute with my bank

March 25, 2026
vapesourcing.uk logo

Reply from vapesourcing.uk

We sincerely apologized for this inconvenience caused, we will feedback to our customer service, let them to solve your order issue
Best regards
Vapesourcing Team

Rated 5 out of 5 stars

nothing bad to say

ordered with this company a few times! always very quick with dispatching my orders & have a wide variety to choose from. customer service are also incredibly attentive when needed.

April 7, 2026
Unprompted review

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