Vape Store Direct Reviews 

379
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and excellent product range, finding items cheaper than elsewhere and of high quality. Many people highlight the exceptionally fast delivery service, with orders often arriving the next day. The overall service is consistently described as fantastic, with staff going above and beyond to resolve any issues smoothly. Reviewers also appreciate the user-friendly website, making the ordering process straightforward and easy. Furthermore, consumers often note that products arrive well-packaged, ensuring items are in perfect condition upon delivery.

What people talk about most

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and efficiency. Many... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and great prices, often... See more

Product

People report positive experiences with product, often highlighting the great prices and quality. Many... See more

Service

Customers had positive experiences with service, consistently describing it as excellent and brilliant.... See more

Order

Users describe positive interactions with order, frequently highlighting fast and trouble-free ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great range of vape kits at a very competitive price, along with free tracked Royal Mail delivery. Very please with my Voopoo Drag X2. Will definitely use Vape Store Direct again. Highly recommended.... See more

Rated 5 out of 5 stars

Amazing experience purchasing a vape mod kit. I accidentally ordered the wrong colour in the middle of the night and emailed the sales team about swapping for the colour I’d wanted, they emailed back... See more

Rated 5 out of 5 stars

Happy with service provided! Received items purchased, no issues. Came quickly and tracking provided. No faults on products received. And an excellent price too! All in all, a good shopping... See more

Rated 5 out of 5 stars

Can’t recommend these guys enough been using them for just over a year maybe even 2 and they always correct even the smallest of error, they really are great, also you get free things the more you buy... See more


Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Vaporizer Store

About Vape Store Direct

Written by the company

Vape Store Direct

Vape Store Direct is home to a huge range of e-liquids, vape hardware, accessories and CBD products. We carry shortfills, Nic Salts, traditional freebase nicotine liquids as well as a variety of vape kits, tanks, RDA's, Coils, batteries and all the necessities in between!

We are known for our comprehensive range of premium quality liquids in a variety of flavours and for our recognised range from major brands & manufacturers such as Aspire, Efest, Geek Vape, Innokin, Smok, Vaporesso, Wotofo and many more!

Whether you are looking for a starter vape kit or a more advanced set up, box mod or RDA we have you covered. Our products cover the entire range of vaping, from discreet pod mods, MTL devices and sub ohm kits and tanks. With a wide selection to choose from, you are sure to find exactly what you are after!

We are Based in the UK with our warehouse being in Essex. This gives us great connection across the country to ensure super fast dispatch times. Turnaround on orders is very fast ensuring you get your delivery quickly! All products are well packaged, sent with reliable couriers such as Royal Mail and DHL.

What's more is we offer FREE DELIVERY on qualifying orders! Some kits also come with FREE E-LIQUID and some of our e-liquids come with FREE NIC SHOTS too! Check out the product pages for more information!

We constantly refresh with new stock and the latest gear which means you will get the most and very best value for your money!


Contact info

4.8

Excellent

TrustScore 5 out of 5

379 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(379)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

For the first part everything went…

For the first part everything went amazing, the store was very responsive, quick and informative. Then i approached the first issue with royal mail, the package was delivered to someone else, which is obviously not their fault and the help i recieved from vapestoredirect was great. But for some reason when i tried ordering again everytime they would cancel my order. No answers via email, instant voicemail on the phone(i tried to call several times)

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Vape Retailer

Great range of vape kits at a very competitive price, along with free tracked Royal Mail delivery. Very please with my Voopoo Drag X2. Will definitely use Vape Store Direct again. Highly recommended.

March 2, 2026
Rated 1 out of 5 stars

THROW STUFF OUT AT REASONABLE PRICE

THROW STUFF OUT AT REASONABLE PRICE , then when there is a problem YOU are made to feel at fault , purchased 10 vapes , 9 had been faulty , trying the 10th and yep . Same fault . Sent a video was asked ( Can you send us a video of all 9 ) um no , first few went in the bin , but sent a video of one of the faulty ones then a further 2 faulty ones ( Pictures ) . AVOID after care is shocking

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Yeah it was good.

It came to my door, it knocked me to the floor. The experience was so good, I had to hide behind my hood. The vape it came on time, the quality blew my mind. It came in perfect condition and I felt no derision. So please be so enticed at all the things so nice. All your boxes are checked at Vape Store Direct!

February 24, 2026
Rated 5 out of 5 stars

My new favourite vape retailer 👍

I live in Luton,Every time I buy from you guys, by the time I finish my order the postman knocks on my door with my parcel 😊😊. IS THAT FAST. Always spot on. Exact items always sent, no mistakes ever. These dudes truly understand business, sales and customer satisfaction. They don't cut corners. I will be your devoted customer forever. Thank you. (not to mention the deals and prices) wow. Wish I could give 10 stars

January 28, 2026

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