Vape Town Reviews 281

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often providing excellent advice and product explanations. The service is frequently described as excellent, with many appreciating the prompt and reliable delivery, as well as the ease of ordering. People also highlight the great variety of products available and the good value for money. However, some customers reported negative interactions with staff, describing them as rude or condescending. These reviewers felt that certain employees lacked proper customer service skills, particularly when dealing with regular patrons.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Service

People report positive experiences with service. Customers consistently praise the great service, friendly... See more

Product

Reviewers mention positive feedback about products. Customers consistently praise the wide variety and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the fast... See more

Price

Consumers find price to be positive. Many reviewers consistently praise the great and affordable prices,... See more

Based on these reviews

Rated 5 out of 5 stars

The variety of vape juices the shop offers are endless! Thankfully I managed to settle on 10 which meant I got a brilliant offer for them! Additionally the delivery service was amazing I'd placed my o... See more

Company replied

Rated 5 out of 5 stars

I have been a customer with Vape Town now for over 5 years and they have alwas been reliable, on my last order they missed 4 Nicotone, but on sending a review on here explaining this he sent another... See more

Company replied

Rated 5 out of 5 stars

Have been using the Weymouth vape shop for a number of years now. The staff there are always helpful and friendly and knowledgeable about the products that I use. I will be back in again tomorrow... See more

Company replied

Rated 5 out of 5 stars

I always get good advice from the girls that work there. As I'm going down in nicotine strength,I have largely done this with support from the shop staff. 100 percent happy with the service I receive... See more

Company replied


Company details

  1. Electronic Cigarette Store

About Vape Town

Written by the company

Our online vape store features a selection of vape juice, e liquid, vape kits, vape pod kits, and pre-filled vape kits

We also carry a selection of replacement vape coils and vape pods. You will find all the leading brands right here including Oxva, Vaporesso, Hayati and Lost Mary.

Odering to your door is simple with every order over £20 qualifying for free delivery and will be shipped out the same day through Royal Mail's fully tracked service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Good quality products and helpful service.

They understand their product and give good advice.

April 14, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear positive feedback regarding our knowledge and advice.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always excellent service and…

Always excellent service and knowledgeable staff

April 14, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its always great to hear such positive feedback regarding our service and our staff.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Properjob

Properjob . Very prompt . Correct .

Does what it says on the tin .

First class . Export quality.

Top notch .

April 14, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Thank you for such positive feedback.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Patient helpful staff and a great…

Patient helpful staff and a great variety of flavours

April 13, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its always great to hear such positive feedback regarding our staff and our range of flavours.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Everything is up-to-date in the shop…

Everything is up-to-date in the shop the stuff are friendly and good customer service and I would recommend anyone to visit the shop as the quality of the vapes and liquids are amazing

April 4, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Thank you for such positive feedback, we are pleased to hear you find our customer service good and our products amazing.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are happy to hear you re pleased with our stock levels.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always brilliant

Everyone is friendly, knowledgeable and consistently professional.

April 2, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Thank you for the great feedback regarding our staff.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Home delivery

The items i wanted were not in store. Jon ordered my items on line for home delivery. Quick delivery. Fantastic service as always. Thank you.

April 13, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are happy to hear you received your order promptly, thank you for the great feedback regarding our staff.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Good customer service

Good customer service

April 3, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its always great to hear such positive feedback regarding our customer service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Usual great service.

April 13, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its always great to hear such positive feedback regarding our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great vape shop Always good service & staff in the shop…

Always good service & staff in the shop are always very helpful plus they always have what i need

April 6, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its always great to hear such positive feedback regarding our staff.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always friendly and good with advice

Always friendly and good with advice

April 3, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its always great to hear such positive feedback regarding our staff.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Excellent service every time I ordered

Excellent service every time I ordered. Large range of flavours etc. Free Delivery over £20. Wouldn't go anywhere else.

April 13, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you find our service excellent and enjoy are large range of flavours and free postage.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

The staff.

The staff.
They always go above and beyond

April 2, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its always great to hear such positive feedback regarding our staff.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Vape shop

I always buy my vape stuff it’s good value for money

April 3, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Thank you for your continued support and custom.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

The guys in the shop are always friendly

No hassle,get what you need...good recommendations from staff

April 2, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our products and staff.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always great service and staff are…

Always great service and staff are super friendly always a good experience when going in store !!

April 2, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its always great to hear such positive feedback regarding our staff.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always have what I want

Always have what I want, Neil & others are cheerful & Tivvy is local to me. Ideal!

April 12, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its always great to hear such positive feedback regarding our staff. We will pass on the message to Neil and the team.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Knowledgeable and helpful staff

Knowledgeable and helpful staff. All requirements in stock.

April 12, 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its always great to hear such positive feedback regarding our staff.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

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