Do not order them. My wife ordered from them via ebay royal mail said they delivered leaving a photo of a parcel with my name on it not her which was also sent to me by royal mail of a tic toc order w... See more
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First time using this company , I got a good price , good comms and swift despatch , and they use Royal Mail and not certain others , so , over all I'm very happy .
Clearly a scam/fraud. Well setup website, but once you've paid there is no confirmation and no answer to email/phone/text. Any positive reviews are clearly fakes given the poor use of language.
I read the reviews on trust pilot after I put my order in so I was a bit put off But it all went very well. I had to phone Mr Khan about the invoice and that was cleared up quickly and he told me... See more
Company details
Written by the company
We welcome you to Vape Universe, where you will find a satisfactory range of the Best E-cigarettes accessories, including vape kits, tanks, coils, and other vaping options in the UK. Vaping is an alternative to smoking that deprives your nicotine desires without the hundreds of toxic chemicals discovered in classic cigarettes. For total beginners, we suggest glancing at Disposable vapes as they are easy to utilize and usually arrive with everything you need to acquire begun vaping.
Contact info
43 Fir Tree Avenue Stockport, Sk56BF, UK, Sk56BF, Stockport, United Kingdom
- +44 7727 209289
- info@vapeuniverse.co.uk
- vapeuniverse.co.uk
2.6
Poor
50 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to BLACKMAIL ME REGARDING EBAY…
Tried to BLACKMAIL ME REGARDING EBAY FEEDBACK.
I was a regular customer on eBay. I ordered a new vape. When it arrived the glass came broken. I contacted them straight away and sent pics. Was offered a part refund SO I CAN FIND NEW GLASS as they had no replacement glass. I said I have a refund or a replacement vape please . I sent vape back and after a long time I kept getting FOBED OFF.. SO I LEFT A NEGATIVE FEEDBACK. Was told if I take feedback down they will refund. I said I should not need to take feedback down to get my money back on a broken vape. I had a message blunt refund issued.. to my disgust they only issued half my money. When I asked why they said POLICY ON A USED ITEAM. ### IT WAS NEVER USED. ### You can see from pics it never used.. now I going argue my case though bank.. we talking about £8.50 here
but it's the principle as they stolen my money . imagine there reaction if you have a problem with a big order...
I really hope this cost them customers and saves someone else getting robbed..
March 17, 2023
Unprompted review
I was sent a vape it leaked constantly…
I was sent a vape it leaked constantly I sent it back and they refunded only half the money do not buy from here I would not recommend to any one
March 27, 2023
Unprompted review
Took my money and never received my…
Took my money and never received my goods! Have reported to my bank and the police as its fraud.
DO NOT USE THIS COMPANY.
Emailed several times and no reply.
March 2, 2023
Unprompted review
I ordered a battery from this company…
I ordered a battery from this company paid for it they stated on their website 2 to 3 working days delivery 12 days later I still have not received my order, I’ve emailed them 5 times and as yet have had no response I tried ringing them on the number given on their site but the number is not recognised, I would strongly advise people not to buy from this company as it could be fraudulent.
February 7, 2023
Unprompted review
First order , very happy
First time using this company , I got a good price , good comms and swift despatch , and they use Royal Mail and not certain others , so , over all I'm very happy .
January 16, 2023
Unprompted review
Vape Universe LTD
Vape Universe LTD
43 Fir Tree Avenue
Stockport
Cheshire
SK5 6BF.
Avoid this company. Take money for items they don't have in stock, only refund when informed further action is to be taken.
December 7, 2022
Unprompted review
Do not buy from these people they take…
Do not buy from these people they take you're money and dont send the goods .Have tried phoning and email but no answer.look on other feedback forums its the same story.luckily ive only lost just over a tenner other people have lost a lot more.
August 18, 2022
Unprompted review
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