Shocking customer service, my item I ordered in April was faulty and I still haven’t received an item. No response from messages and contact number doesn’t exist
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Very Bad Customer Service - Ordered a G PRIV 220W at £80+, used for 7 weeks and fire key has broken. Giorgi at Vaping Man blames me for the damage even though the condition of the vape has not been ex... See more
This company is OK and offers some good deals. Delivery is prompt but beware if you have any problems. As suggested in some other reviews the customer service is poor. They will ignore your emails eve... See more
I am very pleased with the service I have received so far... I have ordered starter kits for myself and partner.Excellent choice and variety of products, different nicotine strenghts and top quality l... See more
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Excellent honest service
Ordered a premium kit, although received wrong item. They were happy to help, resent out correct item. Delivery very quick too, all sorted in plenty of time for Christmas.
Once again thanks for your help and excellent service
Outstanding Service
I visited the The Vaping man today and I can honestly say that they were very helpful and knowledgeable.
Thank you Alex and the other gentleman who assisted me with my purchase today.
I highly recommend their service.
Aaron
Great customer service, Good range of liquids, Fantastic combo Kits..
Great Service
I have purchased a Eleaf Istick from this company. Just wanted to appreciate them for their speeder delivery and for great product.
Thanks a lot for the service
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