sold liquid made in 2020 for £2 off (£17.99 reduced from £19.99) - their mystery boxes with expired liquid is fresher. left prices unchanged after my complaint.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Placed my order 27 June, its now 7 July and not a word about my £40 order - emailed their customer service yesterday but not a thing back. Wish I'd read these reviews before ordering
Ordering on there website was easy, next day said it was dispatched, that was on 19th November and I still haven't received my items, I contacted them on the 1st December and was told Royal had lost m... See more
Company replied
I ordered on a Thursday and paid for special next day delivery. It is now 5 Days later on Tuesday and my order still hasn't arrived. I have emailed customer services and have not even had a reply. So... See more
Company details
Information provided by various external sources
Vapor Shop Direct is UK's leading online vape shop of the latest and best e-cigarette starter kits, e-liquids, tanks, mods, and vaping accessories.
Contact info
United Kingdom
- vaporshopdirect.com
1.4
Bad
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery bargain prices
November 11, 2022
Reply from Shopify
Thank you for taking the time to leave us your feedback, we appreciate your comments.
Another Bunch Of Scammers
As others have said these are cowboy scammers.
Ordered 6 disposable vapes, only received 4. One was dead on arrival.
They said they refunded me, they never.
Avoid.
November 3, 2022
Unprompted review
Reply from Shopify
Thank you for taking the time to leave us your feedback, we appreciate your comments.
Once we process a refund then the bank takes a few days before it appears on your credit card.
If you have any issues please can email or call us to resolve.
Very poor experience
Very poor experience, they substituted items on my order with a lower value item no prior notice or communication before delivery. Still waiting for acknowledgment or a response to my complaint email sent on 29th October.
October 24, 2022
Terrible service.
October 5, 2022
Terrible
Terrible, they don’t respond to any emails, the phone numbers appear to be fake, they give you no information about your tracking or where your package is and they make you pay for fees nd taxes they claim to be already paid.
Terrible service overall
September 23, 2022
Unprompted review
Very good service will shop again
September 8, 2022
Terrible
My vapes I ordered a few weeks ago still haven't come, I also to had to email them many times for them to just reply
September 9, 2022
Great service!
August 7, 2022
First order was placed fri afternoon…
First order was placed fri afternoon for 500 elf bars and they arrived mon morning. All flavours correct,all packaging was in a1 condition and overall absolutely delighted with the way Vicki our sales guy helped us and made the order with ease.
looking forward to doing alot more business with him.
July 27, 2022
Unprompted review
I use it most days and love it
July 18, 2022
Ordered the items Since couple of weeks…
Ordered the items Since couple of weeks and have no information when the items will be delivered.
July 18, 2022
Can't comment on product as no longer…
Can't comment on product as no longer available but fantastic customer service and fast refund
June 7, 2022
High deliver costs ! & Unfortunately I have not even received…
Unfortunately I have not even received my order yet at this moment.
Shipping costs where 20 euro's and after a week I had to pay today again 20,14 euro's taxes what seemd to be included when ordering.
Over 40 euro's to send a small box with vapes to The Netherlands is way to much ! Though even all these costs are high at this moment. I have never payed this much for 1 box and over a week still not delivered :-(
May 31, 2022
Frequently used always excellent…
Frequently used always excellent service from ordering to delivery 👊
Highly recommended 💯👌
May 3, 2022
Reliable and good products
May 2, 2022
Terrible
I ordered this on the 11th April. Its now the 26th and I still have not received these vapes! Royal mail still haven't received these vapes either!!!
Terrible!!
April 26, 2022
It takes very long time to reply my…
It takes very long time to reply my emails
Waiting for my order long time and the tracking is not clear regarding the status of my purchase
April 22, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.