I am a regular loyal customer who buys monthly! They have the best customer service ever, quality ejuice base and amazing flavors. You can't go wrong here do NOT trust just anyone with your bases peop... See more
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ordered a item on 24 september, next day delivery, i am still waiting, cant track the parcel even though the company are telling me i can, i have phoned twice, leaving yet another message today, live... See more
Company replied
Ordered vape juice March 20, 2024. USPS tracking has it stuck somewhere since March 29, 2024. It’s now April 14 (25 days since ordering). Vapor Vapes has responded to my emails but said they will no... See more
Company replied
From start to finish, these guys are amazing! They were quick to respond to my questions, and got my perfect juice to me in a different state in less than a week. I had shied away from online vape sto... See more
2.9
Average
30 reviews
Hasn’t replied to negative reviews
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I am a regular loyal customer who buys…
I am a regular loyal customer who buys monthly! They have the best customer service ever, quality ejuice base and amazing flavors. You can't go wrong here do NOT trust just anyone with your bases people please!
September 18, 2025
Unprompted review
Well I hope this flavoring is worth it…
Well I hope this flavoring is worth it because I placed an order on 9/11 , they just sent it today 9/22 only after I emailed them wondering what's going on with my order, it can still take 2/7 days to receive it any good company would of sent it express mail for taking so long to ship it but not them so first , last time I will ever order from this company
September 22, 2025
Unprompted review
From start to finish
From start to finish, these guys are amazing! They were quick to respond to my questions, and got my perfect juice to me in a different state in less than a week. I had shied away from online vape stores for years, but they completely restored my faith, gaining a loyal customer by being prompt and professional. Can’t say enough good things about them!
November 25, 2024
Unprompted review
THIS IS NOT VAPOURVAPE.CO.UK!!! This a a US website!!
If you are buying from VAPOURVAPE UK. This is NOT them! This is an american website!!
November 20, 2024
Unprompted review
Scam
Stated on website free 3 pods when ordering main unit.
Item delivered late and when arrived no free pods.
Tele number doesn't work. On chat for an hour but no one responding.
AVOID
November 11, 2024
Unprompted review
Terrible company...made an order 12th…
Terrible company...made an order 12th Sept and still waiting. It's now 5th Nov. They do not reply to your emails and don't think they have any intention of resolving the issue. They are a scam company that takes your money with nothing in return. Look at previous reviews They all say the same. DO NOT USE THIS COMPANY!!!
September 12, 2024
Unprompted review
Reply from Vapor Vapes
Hi Julie,
Thank you for sharing your feedback. After checking our order history and customer service ticket database, we do not show any records under your name. Additionally, please note that we do not ship products to the UK, which leads us to believe this review may have been posted in error.
If you do have an order number or additional information that could help us locate your account, we would be more than happy to assist. Otherwise, we kindly ask you to reconsider or remove this review, as it may not accurately reflect our service.
Thank you for your understanding, and we’re here to help if needed.
I ordered about 4 days ago from this…
I ordered about 4 days ago from this website and it displays clearly next day delivery however when I try to track it shows “order placed”.I thought by this time it would have been dispatched and had info about the time scale it would arrive however I’ve had nothing at all! I have emailed them however have received nothing back yet. I’ve had to buy the same product from a different website hoping I have better luck.
October 6, 2024
Unprompted review
Reply from Vapor Vapes
Hi,
Thank you for reaching out and sharing your concerns. We’re sorry to hear about the confusion regarding your order, and we appreciate the opportunity to clarify.
While we aim to pack all orders within 2 business days, please note that weekends and holidays can impact processing times, especially since we are not open on Sundays. Delivery times can also vary based on distance, weather conditions, and postal service delays, which are outside of our control. At checkout, we offer different shipping options such as USPS Standard (2-7 Days) and USPS Express (1-2 Days) Rush Order, and once an order is packed and shipped, an email with tracking details is sent automatically.
Thank you again for your patience and understanding.
still waiting for item
ordered a item on 24 september, next day delivery, i am still waiting, cant track the parcel even though the company are telling me i can, i have phoned twice, leaving yet another message today, live chat, as i thought, so many times, saying the order has been fulfilled, which is hasnt, as yet i am still waiting. rude response today by e mail, "what is the problem with this order" oh i havent recieved this item. as yet i still dont know where the item is, this wasnt a cheap item by no means
September 24, 2024
Unprompted review
Reply from Vapor Vapes
Hi,
We’re sorry to hear about your experience and the confusion surrounding your order. We want to make sure this gets resolved as quickly as possible.
To assist you more efficiently, we kindly ask that you reach out to our customer service team directly through our help site at https://help.vaporvapes.com/. As we are unable to locate your order through a review platform, our customer service team will be able to help you track your order and provide an update. We apologize for any frustration caused, and we are committed to making things right.
Please don’t hesitate to get in touch, and we’ll do our best to resolve this issue promptly.
Flavorless, Nicotine-free .... good stuff!
Have ordered flavorless nicotine free juice from VaporVapes for years and have never been disappointed other than once instance where a bottle leaked a bit.
May 18, 2024
Unprompted review
Reply from Vapor Vapes
Hi,
Thank you so much for your kind words and for being a loyal customer over the years! We're thrilled to hear that our flavorless, nicotine-free juice continues to meet your expectations.
We also appreciate your understanding regarding the minor issue with the bottle leak. It’s feedback like yours that helps us continue improving, and we're glad it didn’t affect your overall experience.
We look forward to serving you for many more years to come!
Customer service horrible
Ordered vape juice March 20, 2024. USPS tracking has it stuck somewhere since March 29, 2024. It’s now April 14 (25 days since ordering). Vapor Vapes has responded to my emails but said they will not consider refund saying it’s not considered late until at least 30 days.
Update: After reading your response, I wanted to give update as the USPS website and also my local post office say 14 days, not 30. The tracking number doesn’t even show up anymore in my upcoming deliveries. That stopped after 14 days.
March 19, 2024
Unprompted review
Reply from Vapor Vapes
Hi,
Thank you for reaching out to us. I understand your frustration with the delay in receiving your vape juice order placed on March 20, 2024. According to USPS tracking, the package has been stagnant since March 29, 2024. It's certainly disappointing to face such delays.
We are adhering to USPS guidelines, which suggest waiting 30 days for packages marked as "late" since they are still within the postal system and are often still being processed or in transit. Most late packages are eventually delivered within this timeframe.
If, after the 30-day period, your package remains undelivered, stops being scanned, or is reported lost or damaged by USPS, please rest assured that we will send a replacement package immediately. We appreciate your patience and understanding in this matter and are committed to resolving it satisfactorily as soon as we can.
Thank you again for your patience, and we hope for a swift resolution.
Terrible customer service
Terrible customer service. Not worth the snotty attitude.
October 30, 2023
Unprompted review
Reply from Vapor Vapes
hi,
We’re sorry to hear about your experience and that you feel this way. Providing excellent customer service is very important to us, and we strive to ensure every customer feels valued and respected.
If there’s anything specific you’d like to share about your experience, we’d appreciate the feedback. Please feel free to reach out, and we’ll do our best to resolve any concerns you may have.
Got a bottle leaking in the mail and I…
Got a bottle leaking in the mail and I wrote customer service, he said that's normal and it's only a few drops, when the entire package has liquid in it. Never order here
October 23, 2023
Unprompted review
Reply from Vapor Vapes
Hi,
We sincerely apologize for the inconvenience caused by the leaking bottle. While a small amount of leakage can sometimes occur during shipping, it’s certainly not normal for an entire package to be soaked, and we regret that this happened to your order.
We strive to provide high-quality products and excellent customer service, so it’s disappointing to hear that your experience didn’t reflect that. Please reach out to us again, and we will gladly work to resolve this issue to your satisfaction.
Thank you for bringing this to our attention, and we hope to make things right.
I mistakenly made the wrong order and…
I mistakenly made the wrong order and vapour vapes cancelled and refunded me the same day without any trouble. I hope to use this company in the near future as customer service is clearly important to them.
Thanks, and sorry for being stupid!
September 18, 2023
Unprompted review
Reply from Vapor Vapes
Hi,
Thank you for the kind words! We’re glad we could help sort things out quickly, and there’s absolutely no need to apologize—we’re always here to assist with any changes or issues.
We appreciate your support and look forward to serving you again in the future. Thanks for choosing Vapor Vapes!
Parcel got stolen but very helpful customer service
Super helpful customer service, first parcel was delivered but it was stolen because the delivery guy left the parcel at the lobby, I contacted the team via live chat on their website and a few emails follow up they sent me a new vape the next day. A very helpful and reliable company highly recommended.
July 13, 2023
Unprompted review
Reply from Vapor Vapes
Hi,
Thank you so much for your kind words! We’re sorry to hear about the stolen parcel but are glad we could quickly resolve the issue for you. It’s great to know our team could provide the support you needed, and we appreciate your recommendation.
We’re here for you anytime and look forward to serving you again!
MY NEW GO TO PLACE
i was real worried and scared about ordering from here after reading reviews. I did it and im so happy i did . I am totally pleased with my e-juice. I asked for watermelon and wanted it to smell and taste like it and i am so amazed that that is exactly what i received. I will order from them from now on. Thanks Vapor Vapes!!
July 10, 2023
Unprompted review
Reply from Vapor Vapes
Hi,
Thank you so much for giving us a chance and for your fantastic feedback! We’re thrilled to hear that you’re enjoying your watermelon e-juice, and it’s great to know we exceeded your expectations. Your satisfaction means the world to us, and we look forward to being your go-to place for all your vaping needs.
Thanks again, and we can’t wait to serve you again soon!
Clearomizer replacement
Shocked and disappointed! I purchased a device 3 July 2023 which lasted one day. Refilled as instructed in manual juice then bubbles through reservoir into mouth piece. I then had to purchase a new mouth piece from a store closer from where I purchased device. Again tried second refill and the same thing happened. Store does not want to refund me. What am I supposed to do?Salesman advised this would be the best way to save money due to the amount of refills which is 10-13 yet each clearomizer I bought over 2 days didn't even last for second refill. I don't want money or compensation. Just replace my device,please. Remodel your clearomizer.
June 30, 2023
Unprompted review
Reply from Vapor Vapes
Hi Anthea,
Thank you for reaching out, and we're sorry to hear about the issues you're facing with your device. However, I’d like to clarify that Vapor Vapes does not sell hardware or clearomizers for vape devices. Could you please provide an order number or any additional details so we can double-check our records? We want to ensure there’s no confusion and assist you if possible.
We appreciate your understanding and look forward to helping you resolve this.
absolute rubbish- fraudsters!!
absolute rubbish. should be ashamed of yourselves with a cost of living crisis. still waiting on my vape, never get a response!
AVOID AT ALL COSTS
June 23, 2023
Unprompted review
Reply from Vapor Vapes
Hi Annie,
We’re sorry to hear about your frustration, but after checking our system, we don’t see any orders under your name. Could you please provide an order number so we can investigate further? If you’ve mistakenly attributed this review to our company, we kindly ask that you double-check the vendor.
We always strive to ensure a smooth experience for our customers, and if there's anything we can do to assist, please let us know.
Broken vape and ghosted is after returning vape!
My partner ordered himself and i a vape, came quickly but mine unfortunately broke a day later and was no longer working. We let the seller know and they asked us to send the vape back to them to make sure it’s broken and check for faults, already felt distrusted as a customer but sent it back, it got delivered back to them quite quickly and now they seem to have completely ghosted us! My partner keeps messaging/emailing asking about our replacement and we are yet to receive any reply or update on what’s happening. It would be nice if the seller could get back to us and update us on what’s happening and when a replacement will be arriving but I'm starting to feel that’s unlikely and money down the drain, if this matter is not sorted myself and my partner will never be ordering from this seller again. There is many more reputable sellers out there who care for their customers! I think the customer service is absolutely terrible.
May 14, 2023
Unprompted review
Reply from Vapor Vapes
Hi,
Thank you for reaching out, and we’re sorry to hear about the issues you’ve experienced. However, I’d like to clarify that Vapor Vapes does not sell hardware or vape devices. Could you please provide an order number or more details so we can double-check our system? We want to make sure there’s no confusion and assist you if possible.
We appreciate your understanding and are here to help clear this up.
I place an order No 124426 dated June…
I place an order No 124426 dated June 2022 and now one year not delivered and the tracking No they provide Usps say it is not shipped as photo attached and customer service answer is very bad and not help I lose my money with this company
Your answer not right as the track no you provide is Fake and I import mny shipment from other company and I recived it without any problem with Kuwait customes you Cheat me and eat my money
June 13, 2022
Unprompted review
Reply from Vapor Vapes
Hi,
Thank you for reaching out and sharing your concerns. We understand your frustration, and we want to clarify that your order, tracking number UM620175152US, was shipped as promised. Unfortunately, international shipments to Kuwait can sometimes face strict customs regulations, especially when it comes to DIY flavoring. We never received the package back, which is why we couldn’t process a return.
We encourage you to reach out to Kuwait customs directly for further assistance, as we have no control over their processes once the shipment leaves our facility. We are committed to resolving this with you and will do everything within our power to assist.
I ordered flavorless ejuice and menthol…
I ordered flavorless ejuice and menthol concentrate,however,after mixing them together,the juice had some kind of minty taste.Not at all what I wanted.I like pure menthol in my juice like you get with Freedom Smoke USA glacier flavor.If you are looking for pure menthol,I suggest trying another company's concentrate,unless you like the minty taste.I also had to add a lot of the concentrate to a 30ml bottle just to get the kind of menthol taste I was looking for.
April 6, 2023
Unprompted review
Reply from Vapor Vapes
Hi,
Thank you for your feedback, and we're sorry to hear that the menthol concentrate didn’t meet your expectations. Our menthol concentrate does have a slight minty note, which may not be the same as other brands like the one you mentioned. We understand that flavor preferences can vary, and we appreciate you sharing your experience with us.
If you're looking for a stronger menthol kick, you may need to adjust the ratio, but we’ll also take your comments into consideration for future improvements. If you'd like assistance in finding a product that better suits your taste, feel free to reach out to us, and we'd be happy to help.
Thank you again for your review!
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