Vapourium Vape Shop Fareham Reviews 55

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

There was some confusion on their website about quantity of items ordered and price. Contacted them with my query and within 12 hours had a reply resolving the issue and a nice little gift as a good... See more

Rated 5 out of 5 stars

They were quick with delivery and the times I’ve been in always friendly and helpful

Rated 5 out of 5 stars

Having been directed to the Fareham branch by the NHS, I was not looking forward to going. I've tried vapes before but never got on with them. However Andrea and Ellie were absolutely brilliant from t... See more

Company replied

Company details

  1. Vaporizer Store

Written by the company

Welcome to Vapourium! Since 2014, we’ve been passionate about helping people switch from smoking to vaping. With stores in Gosport, Fareham, and Winchester, we provide top-quality, genuine vaporisers and e-liquids from trusted brands. Our handpicked products come with warranties and authenticity checks for your peace of mind. Through our NHS-backed Stop Smoking scheme, current smokers can enjoy £25 off their purchase, making vaping more accessible to everyone. Our friendly team is here to support your journey with simple guidance and tailored recommendations. Visit us to learn more and take the first step toward a smoke-free journey! The Vapourium Team x


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good service from Andrea.

December 5, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for your feedback! We’re so pleased to hear you received great service from Andra—she’s fantastic. We’ll be sure to pass on your kind words!

Rated 5 out of 5 stars

Superb service

Ordered online at 16:00 and my liquids were dispatched the same day and arrived the following day. I would like to thank the team that dealt with this, so Thank You. I have been into the Winchester shop on several occassions as well and the staff there are always super friendly and helpful. Keep it up guys and all the best.

November 27, 2024
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you so much for your lovely review! We’re thrilled to hear your order was dispatched so quickly and arrived the next day—that’s exactly what we aim for! Your kind words about our Winchester team mean the world to us; they’re an amazing bunch. We’ll make sure to share your thanks with everyone involved. Looking forward to seeing you again soon—all the best to you too!

Rated 5 out of 5 stars

My first purchase with Vapourium and…

My first purchase with Vapourium and please with the fair price and vert fast delivery. Will visit again

November 25, 2024
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for making your first purchase with us! We’re delighted to hear you’re happy with the great pricing and very fast delivery. It’s wonderful to have you as a customer, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Great customer service by andra

Great customer service by andra
Always happy to help with no trouble

November 29, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for your kind words! Andra is truly wonderful, and we’re so pleased to hear she’s always happy to help and makes your experience a great one. We’ll be sure to pass along your lovely feedback—she’ll be chuffed to hear it!

Rated 5 out of 5 stars

Vaporium …

Been using vaporium for years never had a bad experience. All very knowledgeable.
Andrea and Rob are very helpful

November 28, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you so much for your continued support over the years! It’s fantastic to hear that you’ve always had a great experience with us. Andrea and Rob will be delighted to know they’ve been able to help—they’re both absolute stars. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Mia is great

Mia is great! She's always friendly and knows tge liquid I need. And she has introduced me to some great new flavours. Great asset to the shop

November 28, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for the wonderful feedback! Mia truly is fantastic, and we’re so glad to hear she’s been able to help you find your favorites and introduce you to exciting new flavours. She’ll be thrilled to hear your kind words. We’re lucky to have her on the team, and we’re lucky to have you as a customer!

Rated 5 out of 5 stars

Amazing service Andrea as per usual

Amazing service Andrea as per usual

November 28, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for the kind words! Andrea is an absolute star, and we’re so happy to hear she’s consistently providing amazing service. Your support means so much to us—see you again soon!

Rated 5 out of 5 stars

Best amazing staff that i know for very…

Best amazing staff that i know for very long time
A big shoutout to Andra for going over the moon and find me what i needed.

Love you Andra, love you guys and thank you fot beei g the most amazing ones.

November 27, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Wow, what an incredible review—thank you so much! 🌟 A huge shoutout to Andra for going above and beyond to help you out; we’re so lucky to have her on the team. Your love and support mean the world to us, and we’re so glad we could make your day. Love right back at you, and we can’t wait to see you again soon!

Rated 5 out of 5 stars

Andrea was very helpful and made some…

Andrea was very helpful and made some good recommendations.

November 25, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for the lovely feedback! We’re so glad to hear that Andrea was able to help and provide great recommendations. We’ll be sure to pass your kind words along to her—it’ll make her day! If there’s anything else you need, we’re always here for you.

Rated 5 out of 5 stars

Great staff

Great staff, really helpfull

November 22, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for your review!

Rated 5 out of 5 stars

Had a lovely girl called Mia serve me

Had a lovely girl called Mia serve me, she very helpful and a great asset to your team 👍🏼

November 20, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for your lovely review, we will pass this along to Mia!

Rated 5 out of 5 stars

Always fantastic service with…

Always fantastic service with personalised assistance. Very friendly and knowledgeable staff (Mia and Alfie)

November 20, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for your lovely review!

Rated 5 out of 5 stars

Great service

Alfie is very accommodating and knowledgeable. Would definitely recommend.

November 8, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for your wonderful 5-star review! We're delighted to hear that you had a great experience with our service and that Alfie was able to provide the knowledgeable and accommodating assistance you needed. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Alfie!

If there’s anything else we can help with, please don’t hesitate to reach out. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent service

Both associates were awesome and very helpful.

November 8, 2024
Unprompted review
Vapourium Vape Shop Fareham logo

Reply from Vapourium Vape Shop Fareham

Thank you for your fantastic review! We're thrilled to hear that both of our team members provided you with excellent service and helpful support. It’s wonderful to know that our team made a positive impression, and your feedback motivates us to keep delivering the best service possible.

If there’s anything more we can do for you, please feel free to reach out. We look forward to helping you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look