I love the range and quality of products which Varuste sell. I’ve been buying dog sport products from them and they often have things available which are out of stock elsewhere and at competitive pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Varuste has plenty of good gear and the prices are reasonable. My order arrived, but it took longer than expected and packaging wasn't very sturdy. Still, the products themselves were fine, so I'll or... See more
Company replied
Placed an order on friday, they sent in on monday, arrived on thursday, less than a week from Finland to Norway. Order confirmation and payment correct, what else do you need? First time I bought some... See more
Company replied
A wide selection, competitive prices, and a smoothly working online store. I’ve been a customer for years, and what I appreciate most is the flexible and consistently fast service. Every recent order... See more
Company details
Written by the company
Versatile selection of quality outdoor goods. Shop based in Helsinki, Finland and worldwide shipping through our webshop. Expert-level service with a friendly attitude catering all outdoor enthusiasts' needs. We provide only the best gear what we use ourself as well. So for short: only the best of the best gear will do. We keep our prices fair and our selection fresh. We are continuously hunting for interesting products for our and your delight. You're welcomed to visit us at our shop in Konala (North-West of Helsinki) or do easy and secure shopping in our webshop. We are here only for you.
Contact info
Malminkartanontie 1, 00390, Helsinki, Finland
- +358 9 4540707
- info@varuste.net
- varuste.net
4.3
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 74% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seems like a great site for gear, but it's a shame that the delivery ruins the experience
Ordered a snowboard bag on Dec 30th, with an estimated delivery of 4-6 days.
On Jan 9th, I contacted support stating that I was getting nervous about the delivery time frame and that I needed the bag to transport my snowboard for a trip the following week. While support did reach out to their delivery partner, they ultimately did not resolve the issue and the parcel still hasn't arrived as of Jan 16th, therefore I will not have it for my trip.
I would strongly recommend that buyer's shop elsewhere if they want their gear delivered on-time.
January 16, 2025
Unprompted review
Reply from Varuste.net
Hello,
We apologize for the delay in our customer service response. We assure you that we address every message and investigate each case thoroughly. If this issue has not yet been resolved, we kindly ask you to contact our customer service team.
We sincerely apologize for the inconvenience this has caused. Your feedback is important to us, and we will use it to improve our services. Please contact our customer service for further assistance, and we will do our best to resolve this matter promptly.
Best regards,
Varuste.net
As promised
As promised. I had one interaction with Customer service - Quick response! Ill be back as Customer again. Well done!
January 9, 2025
Unprompted review
Reply from Varuste.net
Thank you very much for your feedback, Kristian! We're thrilled to hear that our customer service met your expectations with a quick response. We look forward to welcoming you back as a customer again. Well done to you too for sharing your experience! Best outdoor regards, the Varuste.net team.
Well my first order but shipping is…very slow
Well my first order but shipping is slow very very slow
This is what discourage me from ordering from u again
Sorry Iam ordering from Japan Sweden Uk but shipping is very slow
January 5, 2025
Unprompted review
Reply from Varuste.net
Hello Budimir,
Thank you for sharing your feedback with us.
We apologize if there has been a delay in the delivery of your order. Estimated delivery times are displayed at checkout. If the delivery significantly deviates from the estimate, we kindly ask you to contact our customer service so we can investigate the matter.
Thank you for your understanding.
Best regards,
Varuste.net team
Great selection of products
Great selection of products. Very good prices.
December 27, 2024
Unprompted review
Reply from Varuste.net
Hi,
Thank you so much for your delightful review.
We are thrilled to hear you have been happy with our products and prices. :)
We look forward to serving you again soon.
Wishing you amazing outdoor adventures,
Varuste.net staff
Competitive Pricing, Quick Shipping
Prices are very low, shipping is always quick. I usually get my item within 3-4 days of ordering which is the best international shipping I’ve gotten so far. Products are never damaged. 10/10
December 26, 2024
Unprompted review
Reply from Varuste.net
Hi Mihael,
Thank you for your fantastic feedback!
We're delighted to hear that you're pleased with our pricing and quick shipping. It's great to know that your items arrive promptly and in perfect condition. We appreciate your support and look forward to serving you again soon.
Wishing you awesome outdoor adventures,
Varuste.net team
Oakley Line Miner Pro L
I ordered an Oakley Line Miner Pro L ski goggle from varuste.net, followed by a second order of two more goggles. One of the goggles from the second order had a small aesthetic defect, so I decided to contact their customer service via email. They responded the same day and provided me with a GLS link to return the item free of charge. Later, I decided I didn’t need the first order either. Once they received the returned package, I received a confirmation email, and two days later, they informed me that the refund had been processed to my Revolut account. They even refunded the shipping cost of my first order (the second one had free shipping due to the higher amount). The money arrived in my account within two days. I’m extremely satisfied with their service and would highly recommend them.
Thank you to the varuste.net team!
December 24, 2024
Reply from Varuste.net
Hello Mark,
Thank you for your kind words and recommendation!
We're thrilled to hear that you are satisfied with our service and that we could assist you promptly.
We look forward to serving you in the future.
Wishing you amazing outdoor adventures,
Varuste.net team
Great for UK buyers
I’m in the UK and was looking for a good price on a Shearwater dive computer and Varuste had one at 20% off. I ordered when it wasn’t in stock but the timeline of new stock arriving was very accurate and as soon as they received it in Finland it was shipped out the same day. I think it was about 2-3 days later that it arrived at my door. DHL will email you to ask for the 20% VAT payment + a small admin fee before customs will release it so make sure you pay that quickly so you don’t hold the delivery up. After paying that, I’ve still saved around 25% on UK prices. Great experience with Varuste and will definitely use again.
December 23, 2024
Unprompted review
Reply from Varuste.net
Hi Mark,
Thank you so much for your positive feedback and kind words!
We're delighted to hear that you had a great experience with us and that you found a good deal on the dive computer.
It's wonderful to know that our service met your expectations and that you plan to shop with us again. We look forward to serving you in the future.
The whole Varuste.net team wishes you outstanding outdoor adventures!
Top Store
Great online store to buy from. Very smooth ordering, product dispatched immediately and tracking# easy to follow. I bought a pair of winter boots at a fine special offer and now my feet are nice and warm. Thanks so much!
November 27, 2024
Unprompted review
Reply from Varuste.net
Hi Graham,
Thank you for your wonderful feedback and recommendation - we truly appreciate it. :)
We're delighted to hear you had a smooth ordering experience and that you are happy with your purchase. We look forward to serving you again in the future.
The whole Varuste.net team wishes you amazing outdoor adventures!
Ignore previous one star review…
Ignore previous one star review although a quicker response to my email would have avoided it.
Problem with order was due to ban by customs on knife import even though it was just a camp knife fork spoon set. Refund forthcoming.
December 17, 2024
Unprompted review
Reply from Varuste.net
Hello,
Thank you for sharing your feedback with us.
We apologize for our delayed response; our customer service has been experiencing high volume. We respond to all messages and inquiries, although it is currently taking longer than usual.
Great to hear this has been resolved.
Thank you for your understanding.
Wishing you amazing outdoor adventures,
Varuste.net team
There is a minimum order quantity of…
There is a minimum order quantity of 165€ VAT 0% ~ 140£. All payment methods are disabled until the value of your shopping cart exceeds 165€ VAT 0%. What company has a minimum order? This is usually a company that is selling wholesale. Varuste.net isn’t wholesale! So, if you want to purchase one pair of shoes, you cannot because the order does not meet the minimum. If I order two pair of shoes, customs will charge as I am over their minimum. I will purchase the same shoes at another store that does not have a minimum. Crazy! G
Thank you, I have ordered from another company.
December 3, 2024
Unprompted review
Reply from Varuste.net
Hello Bazil,
We apologize for the inconvenience you experienced while ordering. Unfortunately, we cannot change the minimum order requirement for shipments to the UK. Thank you for your understanding.
We wish you wonderful outdoor adventures despite this,
Varuste.net team
Excellent online store.
Excellent online store. Excellent shopping experience for several years. It is clear that if a person clearly understands what he wants to buy and responsibly approaches the order, then it is easier for the seller to meet all expectations. The high rating is due to the combination of high quality goods and excellent service.
November 29, 2024
Unprompted review
Poor product quality and terrible service
I purchased a €80 backpack from this shop, expecting quality to match the price. Instead, it arrived dirty, with faded colors, and wrinkled—it looked worse than my son’s backpack, which he’s used for over a year!
I reached out to customer service to address this, but I did not get a response.
Please do not waste time (including mine) with another generic marketing message managing your PR in response to this post--look at the customer complaints you receive and actually address them.
Because as of now, you look like a regular scam shop and I strongly advise against buying from varuste.net.
December 5, 2024
Unprompted review
Reply from Varuste.net
Hello Andre,
We deeply regret the delay in addressing your concerns. Our customer service team is currently managing a high volume of inquiries, and we are making every effort to respond to each one promptly.
We acknowledge the issues you've encountered with the backpack and understand your frustration. Please be assured that our claims department is dedicated to resolving all instances of defective products. We are committed to finding a satisfactory solution for our customers in such cases.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our service.
Best regards,
Varuste.net team
No customer service
No customer service. No refund or returns accepted. Bought a pair of Lowa Zephyr GTX Hi FT boots that broke after only 3 - 4 hours of use. Contacted customer service and after about 1 week there's no proper response. Do not buy from this website if you live outside of Finland. Different rules for returns and refunds outside of Finland.
+ Do NOT buy Lowa products. Their products seem to be one time use only.
250€ for boots that only lasts a few hours. Both shoes broke at the same time. Broke from walking in the streets, not in terrain.
December 2, 2024
Unprompted review
Reply from Varuste.net
Hi Edda,
Thank you for your feedback.
We sincerely apologize for the delay in responding to your inquiry. Our customer service team has been experiencing a high volume of requests, and we are working diligently to address each one.
We understand your concern regarding the boots. Please rest assured that our claims department is committed to handling all cases where a product is defective. We strive to find a satisfactory resolution for our customers in such situations.
Additionally, we offer a 60-day return policy for all new and unused products. You can find detailed information about returns on our website. Should you need further assistance, please do not hesitate to contact our customer service team, and we will be more than happy to help.
Thank you for your patience and understanding.
Kind regards,
Varuste.net team
Reply from Varuste.net
Hi Gethin,
Thank you for sharing your experience with us - we really appreciate it.
We are happy to hear everything went as perfect as possible and look forward to serving you again in the future.
The whole Varuste.net team wishes you amazing outdoor adventures and happy trails!
Great prices!
Great prices!! I was a bit afraid because the prices were too good to be real but I got my package today and everything was as expected, will buy again for sure.
December 5, 2024
Unprompted review
Reply from Varuste.net
Hello Rodrigo,
Thank you so much for your review and kind words!
We are delighted to hear everything went as perfect as possible. :)
We look forward to serving you again soon.
Wishing you amazing outdoor adventures and happy trails,
Varuste.net team
Ordered a pair of meindl boots…
Ordered a pair of meindl boots on Saturday and they arrived on Wednesday in Wales, really impressed 👌
December 4, 2024
Unprompted review
Reply from Varuste.net
Hi Barry,
Thank you for sharing your experience!
We're thrilled to hear that your boots arrived so quickly and that you're impressed with the delivery. We strive to provide efficient service, and it's wonderful to know we met your expectations.
We look forward to serving you again soon.
Wishing you amazing outdoor adventures and happy trails,
Varuste.net team
Excellent pair of Meindl boots
Excellent pair of Meindl boots. £170 for a £270 pair of boots in the uk. Unfortunately I then had an additional £60 import tax charged by DHL. Still cheaper than I could get anywhere else and great quality as you’d expect from meindl.
December 1, 2024
Unprompted review
Reply from Varuste.net
Hi Will,
Thank you so much for sharing your feedback with us, we really appreciate it. :)
We are delighted to hear you have been happy with your boots.
All orders delivered to non-EU countries are delivered without the EU value added tax. The addressee is responsible for all possible import duties and taxes in the destination country. We want to be as transparent as possible about this and we mention this at the checkout. If you have any questions regarding this or any other matter, do not hesitate to contact our customer service.
Wishing you amazing outdoor adventures and happy trails,
Varuste.net team
Ordered Oakley Line Miner pro L but…
Ordered Oakley Line Miner pro L but received sage gold instead of iced iridium lens. Fast delivery to Austria though.
November 29, 2024
Unprompted review
Reply from Varuste.net
Hi Jonas,
Thank you for sharing your feedback with us.
We apologize for the situation. In such cases, we kindly ask you to contact our customer service team so we can resolve the issue to the best of our ability.
Thank you for your understanding, and we are glad to hear that the delivery to Austria was fast.
Wishing you amazing outdoor adventures,
Varuste.net team
Stay Away from Varuste.net
I tried to order some Swarovski binoculars, but they never shipped in over a week. I don't think they had them is stock and they never shipped them. Varuste.net is impossible to get in touch with and customer service is non-existent. I recommend you avoid this seller at all costs. I know their prices are good, but you will never get what you ordered, and you will have one big frustrating experience with them.
November 28, 2024
Unprompted review
Reply from Varuste.net
Hi Dennis,
Thank you for your review.
As we have mentioned in several emails, our processing time is 1-3 business days plus delivery. Please also consider the time difference, which is why we have responded as promptly as possible within our office hours. We appreciate your feedback.
Thank you for your understanding and patience.
Kind regards,
Varuste.net team
The order was easy to complete
The order was easy to complete. I paid with Klarna's credit card, which does not charge an exchange fee. Always received very good information about my order. The shipping company UPS delivered quickly to me in Sweden. Will shop here again. Very satisfied.
November 12, 2024
Unprompted review
Reply from Varuste.net
Hello Hans,
Thank you so much for sharing your review with us - we really appreciate it!
We are happy to hear everything went as perfect as possible. :)
Looking forward to serving you again in the future.
Wishing you amazing outdoor adventures,
Varuste.net team
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