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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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2.6

All reviews

(4)

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Rated 1 out of 5 stars

This company is a scam

This company is a scam, I'm afraid. I bought an expensive tee-shirt, they sent me an inferior copy of the tee-shirt, completely different from the one in their photograph. Then they insist on me paying for the return freight to China! (stating "We have provided the final solution, if you do not accept, this will be our final reply.") Stay away from this company

August 6, 2021
Unprompted review
Rated 1 out of 5 stars

100% Scammers and Fraudsters

As others have already written, this company are 100% not trustworthy.
After a backwards and forwards communication of 28 emails I eventually got a return address out of them and a phone number. I sent the 3 t shirts of absolute rag quality and 3 sizes smaller than ordered back to them. Upon arrival the courier could not raise anyone at the address or on the provided telephone. I have since requested the destruction of the shirts to save on the return costs. I am now pursuing them through the Chinese Trading Standards. AVOID! AVOID! AVOID!

July 6, 2021
Unprompted review
Rated 1 out of 5 stars

Liberniess misrepresents products

This company misrepresents its products, then refuses a reasonable return or refund. When I received my products they were not the advertised material (polyester vs cotton), wrong design (dress knee length vs ankle). I politely complained and I was offered an 8% refund. I since responded playing their game and have gotten them to 12%. I’ll keep this going, but at the same time report them to my bank, Facebook, and Better Business Bureau. Avoid Liberniess, Tylye, Vashau, or whatever they are called today.

June 24, 2021
Unprompted review
Rated 1 out of 5 stars

Vashua (aka LIBERIESS) stressful experience

The trading practices of this China based company leave a lot to be desired as they do not abide by the UK Law as described in their Terms & Conditions. 
I ordered two T shirts which I received 21 days after their despatch from China.The garments were both very poor quality fabric & printed images with one having a raw neck seam which the threads were unraveling from. Also the T-Shirts were 2 sizes smaller than the measurements provided on their website. 
I immediately contacted the company to arrange a return & a full refund following their guidelines but they have refused to facilitate a return & only offered a 5% refund as compensation. 

After a further 7 emails they said: 
'As i known ,we can only refund for you after we receive the package ,the returned/exchanged shipping fee is expensive .It will be a very long time .Also ,the package may lost on the way .we lost a lost a lot of package while we ship to other customers .then we can't refund for you .
So i like to advice you if you could accept a 8% as compensation to keep.'

I hope this honest review saves others from the expensive & exhausting experience I encountered.

May 22, 2021
Unprompted review

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