Sometimes my instances just stop but that can be ameliorated by aggressive checkpointing. Customer Service is fast and just all around nice. 4/5 for rare infra issues which at this price point is a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The support team really impresses me ! A few time, I encountered unexpected situations or needed advising. Through their chat online, which is 100 % human, they always show quickly available and gi... See more
I encountered a connection issue with a machine. The customer service replied to me in a few minutes. It turned out that the connection issue is due to my network side. I am well-satisfied with the co... See more
These people care about what they do. They are easy to reach, and always helpful. Best integrated support chat I have seen on any website. I'm impressed by their character, and will choose them over a... See more
Company details
Written by the company
Vast.ai is a global GPU marketplace. Use one simple interface to search the marketplace and rent powerful cloud GPUs at reasonable prices. Save 5-6X vs major competitors on cloud GPU rental rates.
Contact info
6600 Sunset Blvd, STE 256, 90028, Los Angeles, United States
- contact@vast.ai
- vast.ai
3.8
Great
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rob was very helpful and responsive!
Rob was very helpful and responsive!
January 29, 2025
Unprompted review
Even though the customer support is hit…
Even though the customer support is hit or miss, you eventually find the right person to chat with and will solve your bugs.
January 27, 2025
Unprompted review
Excellent Support
Was running into some issues with the software and their support staff was EXTREMELY helpful and resolved my issue and went above and beyond just a simple 15 minute chat.
January 17, 2025
Unprompted review
Prices seem good but its all a ploy to…
Prices seem good but its all a ploy to get you to add a balance. Then you just cant connect to any machine. I tried 4 of them. They have insanely over secured SSH settings. Total waste time and the support just tells you to "Read the docs" I did read the docs. I sent you the terminal and it did not work. Thats why im messaging you. Im off to Runpod which actually works within 15 minutes of setup and has clear instructions.
January 13, 2025
Unprompted review
Reply from Vast.ai
Hello,
Thank you for sharing your feedback, and we’re sorry you had a frustrating experience. We can assure you there’s no “ploy” involved; in fact, we offer full refunds for any unused credits. So we will happily refund your balance.
We take pride in having a 4.3 average rating, and we’re disappointed your experience didn’t reflect that. We appreciate your input and will continue working to make our documentation and support even clearer. If you change your mind and decide to give us another try, we’d be glad to personally help you get up and running.
Outstanding support from Vast.ai
Outstanding support from Vast.ai! I encountered an issue with an instance going down, and their team went above and beyond to make things right. The response was incredibly quick, the support was friendly, and they turned a frustrating situation into a seamless experience. My faith is fully restored. A++++ service!
January 7, 2025
Unprompted review
Great service and customer support
December 3, 2024
Unprompted review
They have cheap costs compared to other…
They have cheap costs compared to other cloud providers. They have also super quick technical support. They solved my problem today.
December 2, 2024
Unprompted review
really bad support
really bad support
im ask about why i cant rent any vps on vast.ai but they always just read my chat
its really bad
and they banning me on his discord channel
November 13, 2024
Unprompted review
Reply from Vast.ai
Thanks for your feedback.
At Vast.ai, maintaining a secure and trustworthy environment for all our customers is a top priority. To ensure this, we follow strict guidelines and review all transactions closely. Unfortunately, in cases where our system identifies suspicious activity or potential misuse, we may take steps to protect our business and customers, including limiting access.
Comparing with other vendor like Azure…
Comparing with other vendor like Azure lambda and etc.. vast ai's price, server speed, customer service and network are much better. They did really good job on targeting on small company and individusals.
October 21, 2024
Unprompted review
cool cool co
October 18, 2024
Unprompted review
GPU marketplace with best pricing.
GPU marketplace with best pricing.
I've been using their service for 6 months now and they are very reliable and affordable compared to other providers.
October 13, 2024
Unprompted review
Best support ever!
October 10, 2024
Unprompted review
Really great support.
September 16, 2024
Unprompted review
Highly professional support for solving…
Highly professional support for solving complex technical problems in real-time focuses on delivering expert assistance with backend issues while ensuring system stability and performance. This involves diagnosing and resolving intricate problems promptly, often under pressure. Additionally, it includes creating and executing realistic test scenarios to validate solutions, ensuring that they work effectively in practical situations. This support is crucial for maintaining the reliability of systems and providing seamless user experiences.
September 5, 2024
Unprompted review
Vast has been very responsive and very…
Vast has been very responsive and very fast at getting back to me. From a customer perspective they seem to take the job very seriously. One feedback is that if they could provide some service for their hosts. Without hosts they do not have inventory to sell and they need support as well.
September 3, 2024
Unprompted review
The best option for me after AWS
If you use secure datacenter option, choose machine with lowest price for internet data transfer and be mindful about stopping your instances, when not using, then Vast.ai is the best option in the market. You need to learn Linux, SSH, Putty etc. You must have to, anyway if you want to use remote machines. I suggest read some online articles, you will get a better Idea before starting.
August 1, 2024
Unprompted review
good service :)
August 23, 2024
Unprompted review
they are the best
August 21, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.