TenoBet 🎰 Play Where Winners Win Reviews 

I uploaded a bank statement on 3 February. Rejected on the 5th, reason given as illegible. Uploaded a clearer scan on the 6th. Rejected on the 9th, reason given as the address does not match. It does match. It is the same address on the account and on the licence they had already accepted. On the 12th somebody in chat said the rejection had been an error and reinstated it. Nobody explained the error and nothing came in writing.

theres a reality check setting but it defaults to off and the shortest interval you can pick is an hour, an hour is a long time when youve already lost track of it

deposits clear in seconds, getting anything back takes a week

Terms changed, nobody said.

My deposit limit shows as a figure with no indication of how much of it I have used, so the only way to know is to add the transactions up by hand.

Emailed about a deposit bonus that never credited. Three days later a reply said the offer required a minimum of £25 and mine was £20. Which is true, and which the email that sent me the offer did not say. That email said deposit today and get 50 per cent extra, with a button. The £25 condition was behind the button, in a table, seven rows down.

Three agents, three answers

Sorting by popularity gives the identical order every single day.

the bit that annoys me is the emails. i set a time out for two weeks, which was easy enough to do, credit where its due. during those two weeks i got four emails. new games, a tournament, a reload offer and a we miss you one on the last day. i know theyre allowed to. i just think if somebody presses the button marked stop, maybe stop.

the search needs the exact title or it finds nothing

the max cashout on the bonus is £50 whatever you win

The time out option sits four menus deep on mobile.

Sophie was helpful, the department behind her clearly was not.

My first month in and I still cannot find a total for what I have deposited. Individual entries yes, a total no, and the export only covers thirty days at a time.

everything before the first withdrawal is smooth. registration, deposit, games, all of it. the moment money needs to travel the other way the whole thing turns into a series of departments.

Complaint form submitted 2 May, acknowledged 19 May.

Two different wagering figures for one offer, both official.

I signed up ten days ago on the strength of the offer and I have spent more time in the help centre than in the lobby, which was not what I had in mind.

The £20 minimum I signed up under is £50 at the cashier now.