Vault Insurance Reviews 444

We were overseas when Hurricane Ian struck and our vehicle was partially submerged in the sea surge.
Initially handling the claim from Europe and then finalizing things in the following months was made pleasingly simple, mostly I believe, by Christopher Smith. Very professional and efficient.

Responsive, professional, prompt, helpful.

Outstanding service. Fast and professional. Even the body shop had positive things to say about Vault.

Claim was for windshield. Reimbursement was very quick. I did have to contact Vault to get the claim # in order to have payment processed because that was not provided up front. I would suggest that you review your online claims submission because there seems to be a thorough process if you submit to Vault/Safelite. But if you contact Safelite on your own and submit the claim for reimbursement, there is no "process on line". you simply email and attach the receipt. It would make sense to have a form completed online, attach receipt and then receive a claim # as proof it was received, etc. I would suggest taking a look at it

Had a wonderful experience with customer service in two occasions specifically with Donnie - a reliable, responsive and organized professional who made two unfortunate situations less stressful to manage.

We could not have been more pleased with how Danielle Thomas handled the situation for us. Your company does an unbelievably good job when your customers have problems. We could not be more impressed with how Vault takes care of their customers.

Extremely happy with how Vault handled our claim from Hurricane Ian. Our house had extensive damage and they were quick, responsive and very fair in handling the claim. Rich our adjuster was extremely helpful. They are head and shoulders above all other companies.

I reported a claim on my home. The response from Vault was same day, from a courteous and helpful professional. Next day a knowledgeable and friendly appraiser was here. All and all the claim was settled in a matter of days. A huge weight was lifted. Much appreciated.

Within hours of a tree falling on the house, Vault arranged for a contractor to patch the roof to avoid additional rain coming into the house. For a variety of reasons, the original contractor (the one that patched the roof at midnight) was not selected to repair the damage. Vault offered another contractor (Paul Davis) that took over the project and they performed professionally and timely. Vault stood by and supported us throughout the process. Vault provided excellent customer service.

Vaulty gave us excellent advise on one of our cars being stolen.

Your renewal price increase was insane for 22-23 so we found a different carrier to meet our needs. Your renewal increase, no claims, was over 35% for all lines of insurance. We did not feel that was an acceptable situation for us so you lost a customer. Your website also needs improvement. Very difficult to find payment/quotes for new vehicles, etc. Self-service is more difficult than it should be. I don't want to go to my independent agent every time I have a policy/billing/quote question. Doing business with you was extremely difficult. Other high-end carriers have an extreme advantage over you in this area.

Super responsive and helped us when we were in need

Quick resolution to lost check.

love my Vault company! they have been very communicative with me and I've never had this in the past with other insurances. I love my representatives and everything about it! Thank you so much

Vault handled my claim with zero hassle or friction and worked closely with the repair shop to make the repairs in a timely fashion. I was extremely impressed.

Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered telephone calls and emails immediately. The adjuster did an excellent job before we returned to Florida, and we got the payment right after. Nothing could have been better. We are impressed.

All vault persons that helped were very good to work with.

Vault is a very responsive and exemplary provider.

The claim was paid and I had no issues, but no one from vault ever reached out or offered an assistance.