Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use t... See more
Company replied
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Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered t... See more
Company replied
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance... See more
Company replied
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. Th... See more
Company replied
Company details
Written by the company
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Contact info
300 First Avenue South, Suite 401, 33701, St. Petersburg, United States
- 844 36 VAULT (82858)
- info@vault.insurance
- vault.insurance
3.7
Average
444 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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This is a service oriented business…
This is a service oriented business when that just doesn’t exist anymore in today’s world.
Just really disappointed that you have pulled out of Louisiana!!!!
January 16, 2023
Reply from Vault Insurance
Chris, thank you for taking the time to share your experience with us. At Vault, we pride ourselves on delivering excellent service to our customers and we are thrilled to hear you've received just that!
Timely and efficient service
Timely and efficient service. Exceptional professionalism exhibited by agents. Hassle free experience
January 4, 2023
Reply from Vault Insurance
Chad, thank you for this amazing feedback! We take great pride in our team here at Vault and we're happy to hear you feel this way!
Reply from Vault Insurance
Todd, thank you for taking the time to share your feedback with us. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault.
Punitive
Vault needs to learn how to be honest, helpful, and constructive.
As they have not in multiple instances of polite, respectful, professionally endorsed qualified communications, may the court system teach them via the lesson of punitive damages.
September 1, 2022
Reply from Vault Insurance
We apologize for your dissatisfaction over your recent claim experience. At Vault, we are deeply committed to ensuring our customers are supported with an exceptional claims experience. Please let us know if you have any questions.
Our claim was handled perfectly
Our claim was handled perfectly. Matt Hughes coordinated with the repair company and made sure everything went smoothly. He's a great representative for your company. Thanks!
December 21, 2022
Reply from Vault Insurance
James, we are so glad to hear you've had a positive experience working with Matt and Vault. We understand how stressful filing a claim can be and we'll do anything to make this easier on you!
Reply from Vault Insurance
Tony, thank you for sharing your feedback with us. We take great pride in our team here at Vault and we're happy to hear you feel this way!
Vault rocked it!
This was very possibly the best experience I have ever had with an insurance company. Teresa Guy, my contact with Vault, was exceptional. Teresa kept me informed and made the process so easy. I could not believe how quickly the checks for the lost items came.
Fantastic experience!
Jason Sheer
January 3, 2023
Reply from Vault Insurance
Jason, thank you for taking time to share your experience with Teresa and the team. At Vault, we pride ourselves on delivering excellent service to our customers when they need us most and we are thrilled to hear you've received just that!
SUPERB CUSTOMER SERVICE.
January 9, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us, Vladimir. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault.
Thanks to General Adjuster
Thanks to General Adjuster, Danielle Thomas working with Vault has been supportive and coopertive from start. Extending clear needed information and guidelines. Prompt processing of claims, allowing for accomplishment. Service has softened difficulties faced with major disaster. Thank You!
September 30, 2022
Unprompted review
Reply from Vault Insurance
William, thank you for taking the time to share your experience working with Danielle and Vault. We take pride in making the claims process easier for our customers and we are thrilled to hear you had a smooth experience!
They really made it sample and…
They really made it sample and seamless. I did not have to worry about contacting the rental. They booked it! They worked with the body shop.
Great company
November 9, 2022
Reply from Vault Insurance
Montaser, thank you for taking the time to share your experience with us! Vault is doing things differently, starting with our one of a kind claims service. You can always trust Vault!
Donnie was the best!
Donnie from Vault was absolutely amazing! We ran into a lot of issues with our mechanic (who was trying to scam us) and Donnie was helping us the entire way. This was the first time my wife and I ever had to deal with car insurance and he walked us through it. He turned what would have been a nightmare scenario with the mechanic, into something that was way more than doable thanks to his expertise. He saved us our sanity as well as probably thousands of dollars of extra repairs. He spent hours talking to the mechanic, negotiating for us and we knew he had our backs the entire time. He also did not hesitate to help us way past his work hours since we were a few time zones away. Donnie was incredible and we appreciate all of his amazing help
December 1, 2022
Reply from Vault Insurance
Thank you so much for sharing your positive feedback, Joel. We are glad to hear that your experience working with Donnie and the Vault team was positive and seamless. As we always strive to provide the best customer service to all of our customers, we are so happy to hear that you received just that!
Vault is the best
Quick response, agent understood, provided check to auto repair and car rental immediately. Matt was a gentleman, supportive and unlike anyone in the industry I have ever dealt with. I’m 100% satisfied.
November 11, 2022
Reply from Vault Insurance
Thank you for taking the time to share your experience with us, Jay! Vault is doing things differently, starting with our one of a kind claims service. We're thrilled to hear you're satisfied with Matt and our team.
Quick solutions
Quick solutions. The process was made easy. Quick and good service throughout the process.
April 28, 2022
Reply from Vault Insurance
Frederic, thank you for sharing your feedback with us. We're so glad to hear the claims process went quickly and smoothly as we always strive to provide exceptional service to our customers!
Don’t waste your money
My home claim for a water leak that
Caused my drywall to have water damage and all my cabinets price came out to 770,000 to fix
The rep for Vault stated that I did bop need a permit for work and offered my 60,000 far short of my cost of over 770,000 to fix
Very poor service as a company
August 1, 2022
Reply from Vault Insurance
We apologize for your dissatisfaction over your recent claim experience. At Vault, we are committed to ensuring our customers are supported with an exceptional claims experience, which is why we engage several experts related to the situation at hand, and always provide those reports to our insureds. Please let us know if you have any questions.
Everything was handled professionally
Everything was handled professionally, quickly, and smoothly.
January 13, 2023
Reply from Vault Insurance
Thank you for taking the time to share your experience with us. We always strive to provide the best customer service to all of our customers!
The adjuster was very helpful
The adjuster was very helpful and has handled our claim very professionally and promptly.
September 30, 2022
Reply from Vault Insurance
Thank you so much for your positive feedback, Steven. We understand how stressful claims can be and we take pride in being able to be there for you during these times.
We got done what needed to be done
We got done what needed to be done. all policies renewed
December 1, 2022
Reply from Vault Insurance
Thanks for sharing, Ronald! We are so happy to hear we'll still be protecting what matters most to you!
Had accidental door damage to my rear…
Had accidental door damage to my rear fender shroud. Matt Hughes handled the details incredibly quickly and efficiently. It was quite impressive; so much so that I am considering changing my policy to Vault.
January 12, 2023
Unprompted review
Reply from Vault Insurance
Joe, thank you for taking the time to share your feedback with Vault and Matt! We're so thrilled to hear you've had a positive experience working with us.
Fast and seamless
Fast and seamless. The process was very easy. We are so very impressed with Vault Insurance!
December 27, 2022
Reply from Vault Insurance
Dallas, thank you for taking the time to share your experience with us. At Vault, we pride ourselves on delivering excellent service to our customers when they need us most and we are thrilled to hear you've received just that!
Very easy process for claim with no…
Very easy process for claim with no hassles and a quick payment!
January 5, 2023
Reply from Vault Insurance
Todd, thank you so much for taking the time to share your feedback with us. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault.
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