Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered t... See more
Company replied
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance... See more
Company replied
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. Th... See more
Company replied
Company details
Written by the company
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Contact info
300 First Avenue South, Suite 401, 33701, St. Petersburg, United States
- 844 36 VAULT (82858)
- info@vault.insurance
- vault.insurance
3.7
Average
444 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very easy and efficient and got…
It was very easy and efficient and got my direct deposit so quick. Thank you.
March 9, 2023
Reply from Vault Insurance
Dexter, thank you for taking the time to share your experience with us. At Vault, we pride ourselves on delivering excellent service to our customers and we are thrilled to hear you've received just that!
Thank you Vault for going the extra mile!!!
My family and I want to thank Vault insurance and Wardell Johnson for helping us during the difficult time ( F2 Tornado and cat 4 hurricane). Wardell and his team have made it as smooth as it gets. Vault insurance have gone the extra mile for my family, and we are blessed and fortunate to have picked Vault as our insurance company. My wife and I have recommended Vault to several of our friends and they have joined the very satisfied group of clients.
March 9, 2023
Reply from Vault Insurance
Thank you so much for taking time to share your experience working with Vault and Wardell. We understand how stressful a claim of this magnitude can be, and we're thrilled to hear we could make it easier on you. Thank you for trusting Vault!
You were fast
You were fast, and competent. You did your work quickly without asking over and over again for information. You got it right the first time.
March 9, 2023
Reply from Vault Insurance
David, thank you for taking the time to share your feedback with us. We take pride in being efficient and thorough during this process so you never have to worry! Thanks for trusting Vault.
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us! We are so glad to hear you've had a positive experience!
AWESOME CUSTOMER SERVICE
Words can’t describe how great of experience it was working with Vault. They made my insurance company look like dog food. Matt Hughes, my point of contact, was exceptional. They should clone him and deployed him at other locations- honestly. I could not have been happier. I am actually looking at switching from present insurance company to Vault because of my experiences with Matt and Vault!
January 8, 2023
Unprompted review
Reply from Vault Insurance
Chip, we are so glad to hear you've had a positive experience working with Matt and Vault. We strive to always provide the best service so we are thrilled to hear you've had a good experience with us!!
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault.
Comprehensive Claim
I reported my loss to Vault and an adjuster was immediately assigned. He contacted the repair facility and authorized the work. Smooth ,efficient process without worry or hassle. Very satisfied. Hope I never have to report another claim but if necessary will do so with confidence that Vault will be fair and prompt.
February 7, 2023
Reply from Vault Insurance
Stephen, thank you for sharing your feedback with us. We take great pride in our team here at Vault and we're happy to hear you feel this way!
Reply from Vault Insurance
We are so glad to hear you've had a positive experience working with us, Gyan. We understand how stressful filing a claim can be and we'll do anything to make this easier on you!
Very fast check and great experience!
February 10, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us, Michael. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault.
I was amazed at how quickly Vault took…
I was amazed at how quickly Vault took care of everything, all calls were responded to, they kept me very aware of what was going to happen, came out to the house to see the damage and the check to cover all the expenses was sent very quickly. Excellent service!
February 7, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us, Ellen. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault!
Vault
Vault, overall, listened and seemed to desire to truly help us after the hurricane. We felt Vault was very reasonable and attentive. The follow up was great! We were very happy.
February 10, 2023
Reply from Vault Insurance
Louis, thank you for taking time to share your feedback. A storm of this magnitude can be extremely stressful and we are thrilled that the claims process was made easier on you! If you need anything, you can always trust Vault!
Reply from Vault Insurance
John, thank you for sharing your feedback with us. We're so glad to hear the claims process went quickly and smoothly as we always strive to provide exceptional service to our customers!
Bad first experience
Vault agents gave me the wrong instructions for a claim which led to a reduction in my coverage. I switched to Vault because I was told it was in the same class as AIG and Chubb. But my first experience was more like State Farm where claims does everything possible to limit what they cover.
December 1, 2022
Reply from Vault Insurance
Martin, we sincerely apologize for any mishandling of a claim that was discussed with your agent. At Vault, we are deeply committed to ensuring our customers are supported with an exceptional claims experience. Please let us know if you have any questions.
LauraLeigh was awesome
LauraLeigh was very helpful and did a very diligent job understanding the claim. I was very pleased with the way she handled everything so efficiently.
January 31, 2023
Reply from Vault Insurance
Thank you so much for sharing your positive feedback, William. We are glad to hear that your experience working with Lauraleigh and the Vault team was positive. As we always strive to provide the best customer service to all of our customers, we are so happy to hear that you received just that!
It was super easy
It was super easy. No haste at all. Answered my call right away as well. The claim check was delivered electronically the next day.
January 26, 2023
Reply from Vault Insurance
Nathan, thank you for taking the time to share your experience with us! Vault is doing things differently, starting with our one of a kind claims service. You can always trust Vault!
I have had Vault Insurance for two…
I have had Vault Insurance for two years without any claims. They have just CANCELED/NON-RENEWAL of my policy for "AGGREGATE MANAGEMENT".
Obviously this is a company consumers must stay away from!!!
February 4, 2023
Unprompted review
Reply from Vault Insurance
Craig, thank you for your feedback and we certainly understand this can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. We wish you all the best and thank you for allowing us to serve you.
Water damage in our home
We had water damage in our home.
Never having a claim like that, we were very concerned, but then we were very pleased with the way Vault Property Adjuster, Richard Smacchia took care of things. He handled our claim very quickly and we were happy with the way he explained the process to us.
February 2, 2023
Unprompted review
Reply from Vault Insurance
Janet, thank you for taking the time to share your experience with Richard and the Vault team! Vault is doing things differently, starting with our one of a kind claims service. You can always trust us to be there when it matters most!
Vault was fair in evaluating my claim
February 3, 2023
Reply from Vault Insurance
Philip, thank you for sharing your feedback with us. We're so glad to hear the claims process went smoothly as we always strive to provide exceptional service to our customers!
The Vault claims adjuster was very helpful
The Vault claims adjuster, Lauraleigh Weaver, was very helpful in explaining how my claim would be handled, and she was very professional and efficient in getting the claim processed and paid.
January 20, 2023
Reply from Vault Insurance
Milton, thank you for taking the time to share your experience with Lauraleigh. At Vault, we pride ourselves on delivering excellent service to our customers when they need us most and we are thrilled to hear you've received just that!
We were cancelled for not having a roof…
We were cancelled for not having a roof that was to the protocol of requirements for coverage. However after having Vault inspect the roof with their own company they found nothing wrong with the roof not once but 2 times. So the question is if there’s nothing wrong with the roof then why are you cancelling us
February 1, 2023
Reply from Vault Insurance
Cathy, thank you for taking the time to share your feedback with us. We are deeply committed to great customer service and always providing transparency around the decisions that are made and would be more than happy to discuss this with you. Please let us know if you have any questions.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.