Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use t... See more
Company replied
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Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered t... See more
Company replied
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance... See more
Company replied
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. Th... See more
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Company details
Written by the company
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Contact info
300 First Avenue South, Suite 401, 33701, St. Petersburg, United States
- 844 36 VAULT (82858)
- info@vault.insurance
- vault.insurance
3.7
Average
444 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Donnie Vaughan is a rock star
Donnie Vaughan is a rock star. Professional, efficient and personable.
We were especially appreciative with how quickly he reached closure.
April 10, 2023
Reply from Vault Insurance
Thank you so much for your positive feedback! We strive to provide excellent service to our customers, and we are glad to hear you received just that from Donnie and our team!
Fast efficient fair
April 14, 2023
Reply from Vault Insurance
Robert, thank you for sharing your feedback! We are happy to hear your claims process was fast, efficient, and fair! Thanks for trusting Vault.
The adjuster was fair
The adjuster was fair and very responsive. these needs to be more people like her in the industry!
April 14, 2023
Reply from Vault Insurance
Robert, thank you so much for taking the time to share your experience. We take pride in providing exceptional service to our customers!
Seamless Process
During a very stressful time for my family, Vault representative Greg Jumps was great to work with and made the process seamless. Thank you!
April 14, 2023
Reply from Vault Insurance
George, thank you for sharing your feedback with us! We are so glad to hear your experience working with Greg and the Vault team was nothing short of seamless!
Vault was very responsive when my car…
Vault was very responsive when my car was in an accident and paid the auto repair shop as soon as the estimate was ready. Excellent customer service and communication all the way around.
April 14, 2023
Reply from Vault Insurance
Mickey, thank you for your feedback! We strive to provide excellent service and communication throughout the claims process and we are happy to hear that was your experience!
Recommend Vault Insurance
Quick response and whole claim process is short. Very efficient
April 14, 2023
Reply from Vault Insurance
Chenguang, thank you for taking the time to share your positive experience with us. We are so glad to hear your claims process was smooth, fast and efficient!
1587 Deerfield Road flood
Richard Smacchia was great to deal with. he had a remediation team on site immediately, followed up with us regularly and made a stressful progress much easier to deal with
January 7, 2023
Unprompted review
Reply from Vault Insurance
Glenn, thank you for your feedback! We are so glad to hear your experience working with Richard and Vault was so positive.
New customer to vault
New customer to vault, had hail damage to roof shortly thereafter.
Vault team was fantastic with great communication from adjuster and speedy payment including augment when additional damage discovered.
A+++
March 21, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us, Christopher. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault!
Had a claim .Prompt response and…
Had a claim .Prompt response and handling of our claim.Claim adjusters were fair and responded well to our concerns and issues.Reimbursement was effortless and expedient..Overall great experience despite the damage done.
March 31, 2023
Reply from Vault Insurance
Stuart, thank you for sharing your feedback with us. We take great pride in our team here at Vault and we're happy to hear you had a positive experience working with us!
Helpful and quick
March 31, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us, Andrew. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault.
Reply from Vault Insurance
Mark, thank you for taking the time to share your experience with us. At Vault, we pride ourselves on delivering excellent service to our customers and we are thrilled to hear you've received just that!
Process was easy
Process was easy, quick, and I felt like Vault held up their end of the deal.
March 31, 2023
Reply from Vault Insurance
John, thank you for sharing your feedback with us! We understand how stressful filing a claim can be and we're happy we made it easier on you.
Very responsive and efficient…
Very responsive and efficient processing of my claim - thank you again for your help!
March 21, 2023
Reply from Vault Insurance
James, thank you for sharing your feedback with us! We understand how stressful filing a claim can be and we'll do anything to make this easier on you!
The support and help with arranging…
The support and help with arranging repairs and the car rental was excellent and made the entire process easy. Also working around our schedule was very much appreciated.
March 21, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us, Gaurav. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault!
Vault was very responsive in the way they handled our claim
Vault was very responsive in the way they handled our claim. They were efficient and timely with getting a check to us to cover the cost.
March 21, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us, Cari! We take pride in being efficient and thorough during this process so you never have to worry! You can always trust Vault!
You have some great
You have some great, professional people working for you. They made everything a good experience.
March 10, 2023
Reply from Vault Insurance
Tracy, thank you for taking the time to share your feedback. We take great pride in the team we've built at Vault, and we are thrilled to hear you've had a good experience.
Thank you
I always heard the horror stories of working with adjusters and coming to terms with a damages claim. However, to my amazement, the people at Vault Insurance, particularly Rich Smacchia and Ed Fuentes, have made this post-hurricane experience relatively easy. From their communication skills, to their understanding of what I’m going through, and then educating me on this process, it’s been a pleasure. They have been more akin to a relief than an obstacle to rebuild my home and life.
Further, since the storm, I have made a point to discuss my experiences with Vault Insurance with my family, friends and neighbors. I’m proud to be a Vault client.
March 14, 2023
Unprompted review
Reply from Vault Insurance
Dan, thank you so much for sharing your feedback and experience with us. We understand how complicated and stressful a hurricane claim can be, and we are thrilled to hear Rich and Ed exceeded your expectations. We are beyond thankful to have you as a Vault customer!
Excellent Service and Follow Through
We moved to Vault over the past two years and this was the first claim we had. I am not sure our claim and repair could have gone better. From the first call Vault took over the claim and repair process and simply made the repair as easy as possible. Honestly could not be happier with the service.
January 11, 2023
Reply from Vault Insurance
Thank you so much for sharing your experience with us, Jeffrey! We take pride in providing a seamless claims process for our customers, so we are so happy to hear you've received just that. You can always trust Vault!
Excellent!
Everyone, from the first person I spoke with to the adjuster, was very friendly, helpful and efficient. Everyone was immediately responsive and did what they said they'd do, when they said they'd do it. The repair company also said that Vault was the easiest company they'd everr dealt with!
February 3, 2023
Reply from Vault Insurance
Steve, thank you for taking the time to share your feedback with us! We are so thrilled to hear you had a seamless experience working with your adjustor and Vault!
Excellent customer experience
Our adjuster was very responsive and helpful with our claim. She did an excellent job reviewing the situation and working to get our claim processed as quickly and effectively as possible.
February 15, 2023
Reply from Vault Insurance
Kristin, thank you for sharing your feedback with us. We take great pride in our team here at Vault and we're happy to hear you had a positive experience working with us!
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