Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use t... See more
Company replied
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See what reviewers are saying
Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered t... See more
Company replied
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance... See more
Company replied
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. Th... See more
Company replied
Company details
Written by the company
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Contact info
300 First Avenue South, Suite 401, 33701, St. Petersburg, United States
- 844 36 VAULT (82858)
- info@vault.insurance
- vault.insurance
3.7
Average
444 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vault is one of the best insurance…
Vault is one of the best insurance companies we have worked with. Their customer service is top quality and the coverage cannot be rivaled. I highly recommend Vault to cover your high value assets.
May 22, 2023
Reply from Vault Insurance
Chris, thank you so much for taking time to share your feedback with us. We are thrilled to hear you've had a great experience working with Vault.
Reply from Vault Insurance
Myrna, thank you for taking the time to share your feedback. We take a lot of pride in our teams at Vault, so we are happy to hear you had this experience working with us!
The process was quick and simple
The process was quick and simple. Vault was responsive throughout the process.
May 12, 2023
Reply from Vault Insurance
David, thank you for sharing your feedback with us. We are so happy to hear you had a great experience working with us!
Lost earring
My wife lost one earring while at a luncheon club event. I notified Vault, got an estimate for the replacement earring from the jeweler who sold me the original pair, and we reimbursed by Vault all within about a two week period. The process was easy, pretty quick, and painless and required no "follow-up" or "prodding" calls or emails. I am very happy and completely satisfied with the results and the overall claims experience.
May 15, 2023
Reply from Vault Insurance
Robert, thank you for taking the time to share this experience with us. We take a lot of pride in our team here at Vault and we are so glad to hear your claims process was quick and easy!
Great experience and easy
May 12, 2023
Reply from Vault Insurance
Keith, thank you for taking time to share your feedback! We are so glad to hear your claims process was so easy!
Best Service ever
April 28, 2023
Reply from Vault Insurance
Daniel, thank you so much for sharing your feedback with us. We are pleased to hear you had a great experience with Vault.
Hurrican Ian claim from Ft. Myers Beach, FL
The adjuster had a whole team of experts available to help us determine damage etc. Full disclosure, this was not a quick process nor a rewarding one, but I felt that the company was fair.
April 28, 2023
Reply from Vault Insurance
Hello Mark and Daina, we're sorry to hear your claims process was not as expected. We are deeply committed to providing a one of a kind claims experience for all of our customers. Please let us know if you have any questions or concerns at this time.
Our experience with Vault was of…top flight
Our experience with Vault was of excellent from beginning to end. All phases of the flood clean up experience were handled beautifully. The drying and clean up company arrived just a couple of hours after we called to place a claim. The Vault representatives were in contact with us continuously. The insurance adjuster quickly prepared his estimate, and we received our check just three weeks after reporting the claim. They were truly great.
April 28, 2023
Reply from Vault Insurance
John, thank you for sharing your positive feedback with us! We are so glad to hear your claims process was handled efficiently and thoroughly. We strive to provide this type of service to all of our customers! You can always trust Vault.
Very understanding and helpful claims…
Very understanding and helpful claims representative. No hassles and quick. All vey good
April 28, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us, Timothy. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault.
I went with Vault years ago due to the…
I went with Vault years ago due to the reputation of great service I heard about. With our claim, I feel I was treated like a second class citizen. The adjuster that handle claims in my area should be working for one of the insurance companies that advertise during Jerry Springer (The General or the duck). He should not be working with your clients that are business owners and understand and live by good customer service! From the start, our first call to report our clam, he did not show up for our appointment, When we asked why he stood us up he told me my insurance was cancelled the prior month due to lack of payment. After a short heart attack thinking we missed a payment, we found out he was incorrect. When I told him I had proof that Vault was paid, he said "Oh, maybe I was looking at the wrong account". Other then the adjuster, I have been happy with Vault!
April 28, 2023
Reply from Vault Insurance
Gino, thank you for bringing this to our attention. We sincerely apologize for any mishandling of your claims process. We'd be more than happy to work directly with you to resolve and understand this further. Please let us know if there is anything else we can do for you at this time.
The Vault team has been extremely…
The Vault team has been extremely helpful during this process. I sincerely appreciate it.
April 28, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us, Alan. We strive to always provide the best service to our customers, so we are thrilled to hear you've had a good experience with Vault.
Matt
Matt, our claims adjuster, was wonderful throughout the process. He was knowledgeable, honest and fair, and he worked hard to make the process go smoothly and quickly.
April 28, 2023
Reply from Vault Insurance
Kelly, thank you for sharing your feedback with us. We are thrilled to hear you had a positive experience working with Matt and the Vault team. We strive to provide great service to all of our customers and are happy you've received just that!
Reply from Vault Insurance
Thank you for sharing your feedback, Carlos. We are so happy to hear you've had a great experience working with us here at Vault!
Very impressed with claims process
Very impressed with claims process. However, disappointed that I’ll have to move my business due to vault dropping homeowners coverage in my area.
April 11, 2023
Reply from Vault Insurance
Michael, thank you for taking the time to share your feedback. We take a lot of pride in our Claims process, so we are happy to hear you had a great experience. We wish you all the best!
Go above and beyond
Wow, Cadillac service. They were all over it and really, genuinely seemed to care.
April 5, 2023
Unprompted review
Reply from Vault Insurance
Eric, thank you for taking the time to share your feedback with us. We are so glad to hear your experience was so positive!
The Vault people could not have been nicer or more efficient.
The Vault people responded quickly, efficiently and courteously. They assured me every step of the way that they would work with me to address our flood issues and they did. It was a pleasure working with them.
April 14, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback with us! We take pride in our team here at Vault, and we are glad to hear you received thorough and efficient help during a stressful time.
Reply from Vault Insurance
Leah, we apologize if your claims experience was not as efficient as promised. At Vault, we are deeply committed to ensuring our customers are supported with an exceptional claims experience. Please let us know if you have any questions.
Reply from Vault Insurance
Richard, thank you for sharing your feedback with us. We take great pride in our team here at Vault and we're happy to hear you had a positive experience working with us!
Everything was handled quickly and well.
April 14, 2023
Reply from Vault Insurance
Garland, thank you for taking the time to share your feedback with us. We are so glad to hear your experience with us so positive!
Processing my claim was easy and fast
April 14, 2023
Reply from Vault Insurance
Dan, thank you for taking time to share your feedback! We are so glad to hear your claims process was easy and fast!
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