Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use t... See more
Company replied
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Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered t... See more
Company replied
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance... See more
Company replied
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. Th... See more
Company replied
Company details
Written by the company
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Contact info
300 First Avenue South, Suite 401, 33701, St. Petersburg, United States
- 844 36 VAULT (82858)
- info@vault.insurance
- vault.insurance
3.7
Average
444 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Tornado:3/31/2023
Tornado:3/31/2023
The number of calls I made to get updated with no response: 7 times over 4 weeks
Final response: 3 months later!!!!
July 14, 2023
Reply from Vault Insurance
Merat, thank you for your feedback and we certainly understand this can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. Please let us know if you have further questions or concerns.
Excellent quality
Excellent quality. Excellent response. Excellent understanding. Excellent communication.
July 14, 2023
Reply from Vault Insurance
Gregory, we appreciate you taking the time to share this positive feedback! We're so happy your experience with us was nothing short of excellent!
Fantastic experience and service
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance co’s . Not by the vault. They were very reasonable and did the right thing by us.
July 14, 2023
Reply from Vault Insurance
Jeffrey, thank you for sharing your positive feedback with us. We're so happy to hear working with Derek, Kenny, and Jesse was so seamless. You can always trust Vault!
Reply from Vault Insurance
Thanks for sharing your feedback with us, Peter! We are very proud of our customer service experience here at Vault!
Vault worked well with my adjuster and…
Vault worked well with my adjuster and worked out a satisfactory outcome with my claim
July 6, 2023
Reply from Vault Insurance
Mr. Patel, thank you so much for sharing your feedback with us. We are pleased to hear you had a great experience with Vault.
Incredible experience
Incredible experience. Derek Franks is first class in every way. Incredibly responsive , on top of everything. Couldn’t ask for more.
July 6, 2023
Unprompted review
Reply from Vault Insurance
Jeffrey, thanks for sharing your feedback with us! We are thrilled to hear your claims experience was so smooth and working with Derek was so positive.
Quick Response
Quick response, no hassle…worked to help get the issue addressed. Couldn’t ask for much better.
Very disappointed to learn that our coverage will now be dropped as they are exiting the market we are in.
July 6, 2023
Reply from Vault Insurance
Thank you for sharing your feedback, Adrian. We're happy to hear your claims experience was so smooth! Thank you for being such a loyal customer.
Prompt service
July 6, 2023
Reply from Vault Insurance
John, thank you for sharing your positive feedback with us. We are very proud of our customer service experience here at Vault!
The agent and adjuster were awesome
The agent and adjuster were awesome! The manner in which our claim was handled was very professional and prompt. Thank you
April 14, 2023
Reply from Vault Insurance
Anthony, thank you so much for sharing your feedback with us. We are pleased to hear you had a great experience with Vault!
Great experience with our claim
We recently had a crack in the windshield of our car which required it to be replaced. Since newer cars now have this blackbox located on the windshield behind the rear view mirror, and knowing this would have to be removed, reinstalled and recalibrated once the new windshield was installed, we were concerned that not just any glass company could properly recalibrate the blackbox. The dealer we bought the car from recommended a particular company to do the windshield repair and blackbox recalibration. We contacted Vault, told them of our concern, and asked if we can use the dealer recommended glass company. Vault agreed. So we had the windshield replaced and submitted the bill to Vault, who quickly reimbursed us. We were extremely pleased with the entire process to get the windshield replaced - from first contacting and dealing with the friendly Vault claims people to quickly getting reimbursed.
June 22, 2023
Reply from Vault Insurance
Mark, we are so happy to hear that your experience working with Vault was seamless and stress free. We understand how stressful filing a claim can be, and we pride ourselves on making this process easier for our customers and being a resource every step of the way!
Reply from Vault Insurance
Thank you for sharing your feedback, Stephen! We are thrilled to hear you've had a positive experience working with Vault.
Reply from Vault Insurance
Brad, we apologize for your dissatisfaction over your recent experience. At Vault, we are deeply committed to ensuring our customers are supported with an exceptional claims and customer service experience. Please let us know if you have any questions.
Very easy to work with and excellent…
Very easy to work with and excellent customer service experiences
June 2, 2023
Reply from Vault Insurance
David, thank you for sharing your positive feedback with us. We are very proud of our customer service experience here at Vault!
Vault cancelled my HOI policy and…
Vault cancelled my HOI policy and didn't properly notify me even though I had made up to date payments. Shady company, this will be reported to my states insurance department regulators.
June 8, 2023
Unprompted review
Reply from Vault Insurance
Brandon, thank you for your feedback and we certainly understand this can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. We wish you all the best and thank you for allowing us to serve you.
The team was extremely responsive
The team was extremely responsive, transparent and informative.
June 2, 2023
Reply from Vault Insurance
Steven, we are so glad to hear your experience with us was so positive! Thank you for taking the time to share your feedback.
Great insurance company
Everyone at Vault is very knowledgeable, friendly , prompt and a true pleasure to have as insurer. Can only highly recommend!!
June 2, 2023
Reply from Vault Insurance
Leila, thank you for sharing your feedback with us! We take a lot of pride in our team here at Vault, so we are happy to hear your experience with us was so positive.
Reply from Vault Insurance
Steven, thank you for taking the time to share your feedback with us. We are so glad to hear your experience was so positive!
Reply from Vault Insurance
Thank you for sharing your feedback, Brett! We're happy to hear your claims experience was so smooth!
The Service Line endorsement is a joke.
The Service Line endorsement was subrogated to another firm that underperformed their responsibility under my insurance. They were not responsive, provided no verification and simply denied my claim under the presumption that since I couldn't prove otherwise, the service line was older than 50-years. They had no facts or evidence, took no initiative even though it is highly unlikely they were correct. Neither they, nor Vault responded to our request to reconsider the claim.
June 2, 2023
Reply from Vault Insurance
Rowland, we are sincerely sorry for your dissatisfaction with your claims experience. We've escalated this to our Claims team and Vault will be in touch with you shortly.
Reply from Vault Insurance
Thank you for sharing, Jerry! We are so happy to hear your experience with us was quick and seamless!
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