Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered t... See more
Company replied
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance... See more
Company replied
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. Th... See more
Company replied
Company details
Written by the company
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Contact info
300 First Avenue South, Suite 401, 33701, St. Petersburg, United States
- 844 36 VAULT (82858)
- info@vault.insurance
- vault.insurance
3.7
Average
444 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad accident smooth claim handling
I called and was treated great, everything went smoothly from evaluation of claim to loaner car, there wasn’t any questions I had .
September 5, 2023
Reply from Vault Insurance
Jeffrey, thank you for sharing your feedback with us. We're so happy to hear all your questions were answered!
Terrible price increases after securing…
Terrible price increases after securing my insurance business from Chubb two years ago. This borders on a “bait and switch” business approach.
Now, after having my business for two years with nearly 90% homeowners rate increases, I receive a non renewal notice for my Florida home.
Terrible experience.
August 14, 2023
Reply from Vault Insurance
Jeffrey, thank you for your feedback and we certainly understand that rising rates and non-renewals can be frustrating. Unfortunately, the current inflationary environment, supply chain and rising costs of reinsurance have substantial impact and as a result we have to react to the current climate. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. We wish you all the best and thank you for allowing us to serve you!
Matthew Hughes and Donnie Vaughn
Very easy to work with and make a claim to get car repaired.
July 14, 2023
Reply from Vault Insurance
Tim and Leslie, we're so happy to hear your experience working with Donnie and Matthew was so great. Thank you for taking the time to share this feedback with us.
Everything is straight-forward
Everything is straight-forward, clear and easy to understand and the payment system works nicely.
August 14, 2023
Reply from Vault Insurance
Thanks for your feedback, Lawrence. We're so happy to hear your experience was so great!
As a high Net Worth Client that's paid…
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. They also cancelled excess Liability citing no "underlying coverage" which they cancelled. BTW Never Had a claim. POS Scam Company.
August 17, 2023
Unprompted review
Reply from Vault Insurance
Oz, thank you for your feedback and we certainly understand that can be frustrating. Unfortunately, the current inflationary environment, supply chain and rising costs of reinsurance have substantial impact and as a result we have to react to the current climate. We wish you all the best!
The length of time required to actually…
The length of time required to actually send payment after the amount was finally agreed was ridiculous;four months.
August 14, 2023
Reply from Vault Insurance
Lee, thank you for your feedback and understand that can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. If you have any questions, please let us know.
Your agent Donnie Vaughan was terrific
Your agent Donnie Vaughan was terrific! Professional, knowledgeable, patient and followed up all aspects of my claim in a timely manner! Hold on to him!!!
August 14, 2023
Reply from Vault Insurance
Maura, thank you so much for sharing your experience with Vault and Donnie. We are so proud of the team we've built and are thrilled to hear your claims process was nothing short of fantastic.
Reply from Vault Insurance
Thanks for sharing your feedback with us. We are very proud of our customer service experience here at Vault!
Extremely responsive and helpful!
August 14, 2023
Reply from Vault Insurance
Thank you sharing your feedback, Jack! We're so proud of our team here at Vault and we're thrilled to hear the process was so smooth!
The experience was great
The experience was great. They made it easy for me and took care of everything. What more could I want.
August 14, 2023
Reply from Vault Insurance
Brian, thank you so much for sharing your feedback with us. We are pleased to hear you had a great experience with Vault!
Our insurance adjust is Derek Franks
Our insurance adjust is Derek Franks. This man is simply an amazing man. This was a horrible unfortunate water event in our home. From start to finish I can not say enough things about him. He was so kind, knowledgeable, patient (from me rambling), understanding, thorough, very very prompt on correspondence, informative, we just thank him enough for how amazing he was to us. I truly believe that ALL insurance companies should learn a lot from how great this man is and how he conducts him self. Best professional in any experience I’ve had in my life came from this great, great man. Again Derek you simply are the best. Thanks a million, gazillion times sir.
August 8, 2023
Unprompted review
Reply from Vault Insurance
Brenda, thank you so much for sharing your experience working with Derek. We are so proud of the team we've built here at Vault and are thrilled your interactions with Derek were nothing short of informative and thorough. We appreciate your kind words!
He is so nice and professional!
July 21, 2023
Unprompted review
Reply from Vault Insurance
Sally, thank you for sharing your feedback! We take a lot of pride in our team here at Vault and are pleased to hear that you experienced professional service.
Reply from Vault Insurance
Bob, thank you for your feedback and we certainly understand that can be frustrating. Unfortunately, the current inflationary environment, supply chain and rising costs of reinsurance have substantial impact and as a result we have to react to the current climate. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. We wish you all the best and thank you for allowing us to serve you!
The customer service response to our…
The customer service response to our situation was outstanding. Ms. Guy was very understanding, thoughtful and extremely helpful.
She kept us informed throughout the process and assisted in handling the matter in a timely fashion.
July 31, 2023
Reply from Vault Insurance
We take a lot of pride in our team here at Vault and we appreciate you sharing this feedback with us. We are thrilled to hear that your experience with Ms. Guy was so thoughtful and helpful, as we know that filing a claim can be a stressful process.
Reply from Vault Insurance
Joanie, we appreciate you taking the time to share feedback with us. We take a lot of pride in our team here at Vault and are pleased to hear that you experienced excellent and prompt service!
Great Service
Straight forward claim process, great support from the Vault team and quick payment. This is how it should work!!
July 28, 2023
Unprompted review
Reply from Vault Insurance
Thank you for taking the time to share this experience with us, Chris. We are thrilled to hear that you received exceptional support from our team and that the payment process was quick!
Homeowner Claim…
We were impressed by the professional and rapid response of our Vault adjuster. He handled our claim efficiently and answered all our questions.
July 23, 2023
Reply from Vault Insurance
Saum, thank you for taking the time to share this experience with us. We take a lot of pride in our team here at Vault and we are so glad to hear your claims process was professional and quick!
Reply from Vault Insurance
Joseph, we are so happy to hear that your experience working with Vault was prompt, simple, and friendly. We understand how stressful filing a claim can be, and we pride ourselves on making this process easier for our customers and being a resource every step of the way!
After initial confusion about…
After initial confusion about eligibility for claim coverage, the process went smoothly na dis now complete. The initial response prevents me giving 5 stars
July 6, 2023
Reply from Vault Insurance
We appreciate you taking the time to share this feedback, Terence. We're so happy to hear that despite an initial hiccup, your experience with us was smooth!
Reply from Vault Insurance
Louis, thank you for your feedback. We're thrilled to hear your experience with us was speedy and helpful!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.