Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use t... See more
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Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered t... See more
Company replied
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance... See more
Company replied
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. Th... See more
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Company details
Written by the company
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Contact info
300 First Avenue South, Suite 401, 33701, St. Petersburg, United States
- 844 36 VAULT (82858)
- info@vault.insurance
- vault.insurance
3.7
Average
444 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Covered my car rental
Was in a wreck that was other drivers fault. Vault has been easy to work with and just got my reimbursement for rental car I needed.
December 11, 2023
Reply from Vault Insurance
We are glad to hear that Vault has been responsive and helpful throughout your claims process, especially in securing reimbursement for the rental car you needed. Providing great service is our priority. If you have any further questions or need ongoing assistance, don't hesitate to reach out to Vault.
Refused premium payment while policy…
Refused premium payment while policy was still active as a mechanism to cancel policy because a claim was filed. Claim was ultimately denied then sent falsified paperwork to new insurance company which created undue hardship and costs in finding new coverage. Its companies like this that give the insurance providers a terrible reputation.
December 11, 2023
Reply from Vault Insurance
We understand that a policy cancellation is never welcome news and may have caused hardship. Unfortunately, today’s market has faced many difficulties that have required a more diligent underwriting practice to ensure accurate risk assessment. It is our policy to inform our customers and their agents of the reason for a cancellation. If you have questions, please contact your agent for more details. Thank you for your understanding.
You canceled our policy without cause.
December 11, 2023
Reply from Vault Insurance
We understand that a policy cancellation is never welcome news. Unfortunately, today’s market has faced many difficulties that have required a more diligent underwriting practice, aimed at ensuring accurate risk assessment and providing comprehensive coverage. It is our policy to inform our customers and their agents of the reason for a cancellation. If you have questions, please contact your agent for more details. Thank you for your understanding.
claim experience
Your company took 5 months to send my check for the reimbursement of my claim
December 11, 2023
Reply from Vault Insurance
Alfredo, we want to apologize for the delay in processing and sending your reimbursement check. We understand the frustration this has caused and want to assure you that we take this matter seriously. Steps are being taken to address the issue to prevent similar delays in the future. If you have any further concerns or questions, please don't hesitate to reach out. We appreciate your feedback.
Had a great experience with Vault
Had a great experience with Vault. Greg was very helpful guiding thru the claim. He was always very responsive to my calls and emails.
December 11, 2023
Reply from Vault Insurance
Thank you for your positive feedback, Edward. We're glad to hear you had a great experience with Greg during your claims process. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Significant increase in premium…
Significant increase in premium (approximately doubled) with no claim or material change to property.
December 11, 2023
Reply from Vault Insurance
Hi Steven,
We understand that the adjustment in premium may be unexpected. Today’s market has faced many difficulties that have required a more diligent underwriting practice, aimed at ensuring accurate risk assessment and providing comprehensive coverage. Unfortunately, this adjustment has led to increases in premium policies across the industry. We value your loyalty and the trust you have placed in us, and we want to assure you that we are continuously working to enhance our processes and communication to better serve our policyholders. Thank you for your understanding, and we look forward to the opportunity to continue providing you with reliable insurance coverage.
The 1st claim never went through…
The 1st claim never went through (reportedly some glitch with the payment system), however, I only heard about when I called after so much time had passed. In the end, a check was overnighted to me.
November 27, 2023
Reply from Vault Insurance
Thank you for bringing this to our attention, Deborah. We apologize for any inconvenience caused by the glitch in the payment system, and we appreciate your patience in resolving this matter. We understand the importance of a seamless process and are glad to hear that a check has been overnighted to you to rectify the situation. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our priority, and we value your feedback.
Reply from Vault Insurance
Thank you for your kind words, Steve. We're glad to hear that you found our response timely and effective. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Lost diamond from Linda’s wedding ring.
Linda lost the marquis diamond off her wedding ring when our dog jumped on her and dislodged it. It fell into the snow and we never found it. This was 3 years ago. She finally gave up looking for it and we filed a claim with Vault under the jewelry policy where it was listed along with its appraisal. Vault paid for the new diamond with no problem. Thanks!!! Her ring now looks great!
November 17, 2023
Reply from Vault Insurance
Joe, we are sorry to hear about the loss of Linda's marquis diamond. Losing a precious item like that can be very disheartening. We are glad to hear that Vault was able to provide relief in such situations. We appreciate you sharing your feedback and we thank you for trusting Vault!
Vault handled our claim in the most unprofessional manner
Vault handled our claim in the most inappropriate manner I have seen from an insurance company in a long time.
Vaults hired Engineer was completely negligent and fraudulent.
We had to hire our own independent engineer to put the report together to show all of the hail damage. It was very easy for them in their pictures matched the pictures first submitted by our roofer.
Vaults engineer essentially said there was no damage, but there was physical damage all over our roof that anyone could see.
I would not recommend vault to anyone whatsoever even though they paid our claim once we submitted our engineers report.
My understanding is that vault is trying to compete with nationwide private client Along with Chubb and other high-end insurers.
Vault is nowhere near the class of those high insurers
November 17, 2023
Reply from Vault Insurance
Thank you for taking the time to submit your feedback, Mr. Pollack. We understand how important it is to have your claim handled in a timely and accurate manner and apologize for the poor report from the initial engineer. With your honest feedback, we can continue to improve and grow, so issues like this don't happen in the future. We apologize for your poor experience and strive to make the necessary improvements going forward.
outstanding adjuster experience.
Our adjuster Donnie was very responsive and took care of everything. Highly recommend.
November 3, 2023
Reply from Vault Insurance
Leslie, we are thrilled to hear about your positive experience with our adjuster, Donnie. Providing responsive and comprehensive service is our priority, and we appreciate your recommendation. If you ever need assistance in the future or have any further feedback, feel free to reach out. Thank you for choosing Vault.
Great initial experience but then policy not renewed
Original review…
Very prompt response, felt like I was dealing with a business partner rather than an insurance adjuster. Thank you!
Update 11/20/2023
My Agent just called me and told me that he received a letter of non-renewal. He asked why and they would not give him a reason. I makes me believe that because we had a claim, even though it was a no fault claim, that they are not renewing us.
November 2, 2023
Reply from Vault Insurance
We are so glad to hear about your positive experience, thank you for sharing. Providing a prompt response and establishing a partnership-like relationship is exactly what we strive for. We appreciate your trust in us!
Great people expediting claims and…
Great people expediting claims and handling everything.
October 27, 2023
Reply from Vault Insurance
We're thrilled to hear about your positive experience. Our team is dedicated to providing excellent service and expediting claims efficiently. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing us for your insurance needs!
Hurricane Ian devastated our SW Florida…
Hurricane Ian devastated our SW Florida area and we are thankful to Vault Insurance for their guidance and support while recovering from our losses.
October 27, 2023
Reply from Vault Insurance
Jan, we appreciate you taking the time to provide feedback. Hurricane Ian was indeed a tragedy, and we are grateful to have been there to support and assist our insured clients in their recovery.
Need more help
October 27, 2023
Reply from Vault Insurance
Thank you for reaching out. We appreciate your feedback and would like to reassure you that the team will be in touch to address your concerns promptly. Your satisfaction is important to us.
Great service with agent and company
October 23, 2023
Reply from Vault Insurance
Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience working with Vault and your agent.
Great Adjuster!
Great Adjuster. Quick scheduling of damage evaluation, scheduling of engineers to review the issues, fronted money for emergency repairs, and quickly reviewed all subsequent submittals and approved subsequent payments.
October 23, 2023
Reply from Vault Insurance
Geoffrey, thank you for sharing your feedback! We understand that filing a claim can be stressful, and we are thrilled to hear that your process was seamless.
Reply from Vault Insurance
Thank you for sharing feedback, Juanita. We're so glad to hear your claims experience with us was easy without any hassle.
Above and beyond …
Communication and the help provided in establishing value of loss was excellent. I felt as if someone really cared about what I was going through.
September 6, 2023
Reply from Vault Insurance
Thank you for sharing your feedback. We take a lot of pride in our team here at Vault and are pleased to hear that you experienced genuine and thorough service.
Process was very easy
Process was very easy, non confrontational and helpful. People were pleasant to deal with.
October 23, 2023
Reply from Vault Insurance
Robert, thank you for taking the time to share your feedback. We take pride in our customer experience and team members here at Vault, so we are thrilled to hear you received excellent service from us!
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