Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use t... See more
Company replied
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Everything has been excellent from just after the hurricane Ian hit, and you contacted us. We were at our home in Norway at that time, returned to Cape Coral in Florida by November 1st. You answered t... See more
Company replied
Fantastic experience and service. Derek Frank’s , Kenny Jarvis and Jesse were first class in every way. Had heard nightmare stories from other hurricane victims about the treatment by their insurance... See more
Company replied
As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. Th... See more
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Company details
Written by the company
Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
Contact info
300 First Avenue South, Suite 401, 33701, St. Petersburg, United States
- 844 36 VAULT (82858)
- info@vault.insurance
- vault.insurance
3.7
Average
444 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Poor hadling of claims
Poor hadling of claims, horrible communications with policy holders, and overpriced policies
July 14, 2023
Reply from Vault Insurance
Edmond, thank you for your feedback, we certainly understand this can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. Please let us know if you have further questions or concerns.
Reply from Vault Insurance
BC, thank you for sharing your feedback with us. We are honored to serve customers like you!
Elliott Claim
Outstanding handling of my claim. I was driving to florida the day after the hurricane and you called me to touch base, well prior to me reporting a claim. Great adjuster great handling of my claim. Thank you
October 7, 2023
Reply from Vault Insurance
Thank you for taking time to share your feedback, Kevin. We are beyond thrilled that your experience with Vault and your adjustor was nothing short of seamless and thorough.
It is always a joy to phone Vault
It is always a joy to phone Vault. Every time I have phoned I have spoken to a charming helpful caring individual. I always feel refreshed and assured that whatever I have called about has been resolved. Please keep the friendliness up so important in this day and age. Thank you all.
October 7, 2023
Reply from Vault Insurance
Jennifer, thank you for taking the time to share your feedback. We are immensely proud of the team we've built here at Vault. We're so glad to hear each interaction you have with us is nothing short of amazing.
Roof damage claim that took forever
Our roof damage claim was denied after several months of brutal storms where tiles went flying. We had interior home roof leaks. We had our handyman fix that for obvious reasons Vault tried to use that against us a pre existing condition. Eventually they paid, but as a lawyer i was hoping they wouldn’t so I could sue them for bad faith, which it was
October 7, 2023
Reply from Vault Insurance
Blair, we appreciate you sharing your feedback with us. We apologize for the delay in your claims process and if you have any further concerns or questions, please don't hesitate to reach out to us.
Vault delivered.
When you buy insurance, you want coverage when it matters. Vault delivered.
October 7, 2023
Reply from Vault Insurance
Thank you for sharing your feedback with us, Robert. We're so glad to hear you had a great experience working with us during your claims process.
Car insurance teansaction
Prompt. The estimate was generated quickly Adjusted quickly at the shop and car was fixed quickly. What more can you ask?
October 7, 2023
Reply from Vault Insurance
GS, thank you for sharing! We're so glad to hear your claims experience with us was quick and and prompt!
Reply from Vault Insurance
Jeffrey, thank you for taking the time to share your feedback. We take pride in our customer experience and team members here at Vault, so we are thrilled to hear you received excellent service from us!
Fantastic Service
Quick response and appointment setup by the Claims Representative resulting in having my windshield replaced within a few days.
October 7, 2023
Reply from Vault Insurance
Thank you for sharing your feedback with us, Gail. We are happy to hear your experience with our claims team was quick and seamless!
Delay in receiving the payment
October 7, 2023
Reply from Vault Insurance
Roberto, we're sorry to hear your payment took longer than anticipated. We take pride in delivering our customers excellent service, so if you have any other concerns or questions about the process, please reach out to us.
Quick and easy windshield replacement…
Quick and easy windshield replacement process
September 28, 2023
Reply from Vault Insurance
Todd, thank you for taking the time to share your feedback. We're glad to hear your windshield replacement was quick and easy!
4 more characters
They are truly interested and available to assist with any problem or concern one may have
September 28, 2023
Reply from Vault Insurance
Thank you for sharing your feedback, Marcia. We take a lot of pride in our team here at Vault and are pleased to hear that you experienced professional service.
Agent was very knowledgeable and…
Agent was very knowledgeable and pleasant to deal with. Very helpful in finding a body shop to do repairs away from our home!
September 28, 2023
Reply from Vault Insurance
Michael, thank you for sharing your feedback with us. We're so happy to hear our team was helpful and knowledgeable.
Very poor customer service
Very poor customer service ! I would NEVER recommend anyone to use Vault for their insurance . I dealt with Theresa Guy and she was inadequate . She was extremely difficult to reach . Most of the time her voicemail was full . The CEO reached out and was very unprofessional !!!
September 28, 2023
Reply from Vault Insurance
Patricia, thank you for your feedback, and understand that can be frustrating. We pride ourselves on providing premium services for our customers, especially our exceptional claims services. If you have any questions, please let us know.
Great timely communication via phone &…
Great timely communication via phone & email, both with us & vendor!!
September 18, 2023
Reply from Vault Insurance
Thank you for sharing your feedback with us. We take pride in our customer experience here at Vault, so we are more than pleased to hear this!
Easy appointment times and efficient…
Easy appointment times and efficient technician
September 18, 2023
Reply from Vault Insurance
Hi Jacob, thanks for taking time to share your feedback with us. We're glad to hear your claims process was efficient and seamless.
Immediate response.
September 8, 2023
Reply from Vault Insurance
James, thank you for taking the time to share your feedback with us. We're thrilled to hear you received an immediate response from the Vault team!
Reply from Vault Insurance
Thank you for sharing your feedback, Ronald. We take a lot of pride in our team here at Vault and are pleased to hear that you experienced professional service.
Do NOT pay their "Surplus Contribution" fees--Will drop your 5 policies if they don’t want you anymore despite no claims
We have paid into these policies for several years at a premium with the expectation of not paying the additional surplus contribution fee after we had been with them for 5 years. Instead of getting to this point, they dropped all of our policies without a single claim because they want less coastal exposure. The reason for dropping us on the non-coastal property as well as auto and umbrella is “not enough policies.” Really Vault? Would not recommend, especially if they front-load extra fees with the promise of the additional "surplus contribution" falling away after being loyal customers and staying with them.
September 6, 2023
Reply from Vault Insurance
Adam, thank you for your feedback and we certainly understand that can be frustrating. Unfortunately, the current inflationary environment, supply chain, and rising costs of reinsurance have a substantial impact and as a result, we have to react to the current climate. We wish you all the best.
Prompt response
Prompt response. Krista Tankersly and Teresa were very detailed and helpful throughout the entire claim process.
September 4, 2023
Reply from Vault Insurance
Thank you for sharing your feedback with us, William. We're glad to hear your experience with Vault, Teresa and Krista was helpful and seamless.
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