I got both the Lifepod 10 and Smart Station DS2e refurbished for a hella good discount! The arrived promptly and in perfect absolutely like-new condition. I’m very happy as both work for all my car... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Living in an apartment, I needed a safe that was practical, secure, and manageable in size and weight. This one checked all the boxes. It was reasonable to bring in, yet once set up, it feels so... See more
This case is the best case out there. Extremely high quality, sharp design, and smart design. The modular storage system has a multitude of different configurations. Go to the range with a lot less ge... See more
This is my 4th Vaultek lockbox (08/13/25) over the past 3 years. I seem to be working my way up to buying a rifle safe. I've done research between each purchase to ensure the product quality and custo... See more
Company details
Written by the company
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Innovation. Safety. Security. Service.
Written by the company
- VAULTEK IS ABOUT INNOVATION
- We want to build high quality products but we also want to offer our customers with products that are innovative, stylish, and packed with cutting edge technologies. Pursuit of innovation is rooted deeply in the soul of our team members and it is rooted deeply in the VAULTEK brand.
- VAULTEK IS ABOUT SAFETY
- We design and build VAULTEK with a mission: our products need to make people’s life better and contribute to the community. We know that child gun safety is especially important and should be handled with care. We build VAULTEK safes so that our users can safely and securely store their firearms and access them quickly when needed. All the while preventing children from accessing them by accident.
- VAULTEK IS ABOUT SECURITY
- You have many important valuable things: jewelry, watches, documents, medicine, firearms, etc. You want to keep them secure yet quickly accessible when at home or traveling. VAULTEK safes provide a perfect solution for you.
- VAULTEK IS ABOUT SERVICE
- We put in huge efforts to build the VAULTEK products, and we put in equal amount of efforts to serve our customers. We do not make empty promises such as “100% satisfaction guaranteed”, rather we work diligently with our customers to take care of all of their concerns large or small. We listen to them carefully. We respond promptly to inquiries from our customers, and we often get our top engineers and managers involved in order to quickly and effectively resolve any issue brought up.
Contact info
37 N. Orange Ave STE 770, 32801, Orlando, United States
- (407) 329-4164
- support@vaulteksafe.com
- vaulteksafe.com
4.7
Excellent
6K reviews
Replied to 61% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with purchase
Very happy with purchase. High quality safe. The price was right, ordering was easy and it arrived on time.
September 11, 2025
Great quality
September 12, 2025
The customer sewrvice is EXCELLENT!!
The customer sewrvice is EXCELLENT!!! Thank you for the very fast help!!!
October 14, 2025
Unprompted review
Great Pistol Safe!
I purchased the VAULTEK smart gun safe a couple years ago and have no regrets. Customer service and the warranty are top notch. I will buy from them again.
October 10, 2025
Unprompted review
I HAVE BEEN CONTACTING VAULTEK OVER 3…
I HAVE BEEN CONTACTING VAULTEK OVER 3 DAYS TO RESOLVE AN ISSUE AND BRANDON TOOK THE TIME TO RESOLVE THINGS FOR ME IN THE MATTER OF 20 MINUTES THANK YOU SO MUCH TO BRANDON AND EVERYONE INVOLVED!
October 14, 2025
Unprompted review
Seems a little different from the…
Seems a little different from the social media advertisement.
September 15, 2025
Reply from Vaultek Safe
Hello Erika!
Thank you for sharing your recent experience with us. A Support Agent will be following up with you to provide further assistance.
Thank you for your willingness to work with us!
The Vaultek Support Team
Vaultek is the best
I've had safes from other manufacturers, and none come close to Vaultek, they are the best in my opinion. The Slider series works exceptionally well. Vaultek is the only manufacturer I trust.
September 10, 2025
Great fingerprint sensor
Very pleased at the quality of the fingerprint sensor. Faster and more reliable than my other fingerprint safe (a SentrySafe).
September 7, 2025
Decent but lacking in instructions and setup assistance
I purchased the RS800i as an additional safe in my home. I have several other Vaultek handgun safes and have appreciated the quality and innovation. As much as I like the RS800i, I have some serious reservations. First, other than instructions on how to download the app and set up the locking system and other programmable options, there is virtually nothing to detail the setup of the accessories that come with the safe. There is no place on Vaultek’s website where they offer instructions and tips on proper placement or alternative configurations for accessories. I purchased the optional accessory pack and even that included no instructions.
The programming instructions were outdated, particularly as it applies to the ViSN Nano key. They referenced a previous model that had a charging port and a setup button, neither of which the new model has. I finally figured out the proper installation method through the app.
Disappointing that a high quality product falls so short in terms of documentation and support.
October 12, 2025
Unprompted review
Great product
Great product, as advertised. Easy to use, simply set-up, portable, convenient. Would HIGHLY recommend product and looking to purchase more.
September 7, 2025
Very satisfy with the quality and the…
Very satisfy with the quality and the durability of the safe the interior is very well organized.
September 12, 2025
Safe does the job.
September 6, 2025
Love safe and great customer service.
Customer service was very helpful and safe is great!
September 6, 2025
PROS / CONS
PROS: Good quality safe, with room for 4 to 6 handguns with ammo. Security features are very solid, various options to open and close the safe.
CONS: Price is high, and shipping to Puerto Rico was +$100.
September 9, 2025
Awesome products AND support team
Awesome products AND support team. I can't decide which is better.
October 7, 2025
Unprompted review
Buy a VAULTEK and you won’t regret it
I bought a vaultek biometric safe to put on my nightstand but also bought a cheaper brand for my rifles that is also biometric. My VAULTEK works every time without any issues. My economy rifle safe biometric scanner works about 20% of the time. Since then I have purchased another safe for my wife’s nightstand and a lifepod. For me, there’s no other option. All 3 VAULTEK safes biometric scanners work perfectly. I don’t even bother using the bio scanner on the cheaper safe because I don’t want it to go into tamper mode.
September 9, 2025
Portable, and Biometric protected
Was initially excited about the purchase, and it's timely delivery. The only problem l had was, being able to fully customize it, I became totally engulfed in customizing it 👊🏾🤪.
This became a challenge for me. I love it
💪🏾💙
September 5, 2025
Website was easy to use and shipping…
Website was easy to use and shipping was as promised!
September 8, 2025
Trying to charge the case and it seems…
Trying to charge the case and it seems to not be working. The fact it didn't come with a way to charge it is unsatisfactory.
September 8, 2025
Reply from Vaultek Safe
Hi Robert!
Thank you for taking the time to leave a review!
The XRC100i is not a rechargeable case. The micro-USB charging port, near the keyway, is for emergency back-up power in the event the battery dies, and the keys are not readily available. This will allow the case to be opened electronically, so that the 9V alkaline battery can be replaced.
Thank you for being a responsible firearm owner and choosing Vaultek!
The Vaultek Support Team
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