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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness and quick response times. Many people appreciate the clear rules, user-friendly experience, and efficient processes, from account setup to passing assessment phases. The overall service quality is frequently described as outstanding, with consumers noting the smooth trading operations and supportive environment. However, some customers were dissatisfied with inconsistencies in communication and enforcement of rules, particularly regarding account breaches. A few other people also felt that the trading conditions, such as slippage, were problematic, and some mentioned issues with receiving timely answers to specific questions after an initial positive experience.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Service

Customers had positive experiences with service, often highlighting the quick response times and excellent... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for being... See more

User experience

People report positive experiences with the user experience. Many customers describe the platform as... See more

Response time

Consumers find response times to be positive. Many reviewers highlight the quick and prompt responses from... See more

Based on these reviews

Rated 5 out of 5 stars

I've just passed my 1-step challenge account. The platform experience (MT4) and communictions have been great and look forward to recieving my funded account details. The risk managment rules are... See more

Company replied

Rated 5 out of 5 stars

Never believed in prop firms until i came across vault funder. The fact that its local make things easier, though i once passed all the phases and bridged the account coz of my greedness, vault funder... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I joined Vault Funder about 2 months ago and successfully passed the 2-step challenge. I’m really happy with my experience so far. The trading conditions are very good, rules are cl... See more

Company replied


Company details

  1. Educational Institution

Written by the company

Vault Funder is an online demo trading evaluation firm. Whereby we provide traders the opportunity to participate in our two-phase evaluation challenges for a once-off fee. Traders who successfully pass the two-phase evaluation are then eligible to receive a gain split on gains generated in their Funded account subject to complying with our Terms of use and the Customer Agreement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best proprietary trading firm in SA!

Vaultfunder has been around for a few years now. Have been with them since the end of 2023. Never had any issues especially withdrawals. Would recommend Vaultfunder to anyone! Best proprietary trading firm in SA!

June 24, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Jean-Pierre,

We truly appreciate your continued support and loyalty since 2023! It means a lot to know that you've had a smooth experience — especially when it comes to withdrawals, which we know are a top priority for traders.

Thank you for the recommendation and for calling us the best prop firm in South Africa, we're honored! We're committed to continuing to provide you and all our traders with reliable, transparent, and top-tier service.

Wishing you continued success on your trading journey!
– The Vault Funder Team

Rated 5 out of 5 stars

What sets Vaultfunder apart is their…

What sets Vaultfunder apart is their speed and transparency. They deliver on what they promise, with fast approvals, clear terms and no hidden surprises. Their platform is user friendly, and the support staff is genuinely helpful.

June 24, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Lleyton,

Thank you so much for your kind words! We're thrilled to hear that you’ve had a smooth and transparent experience with us.

Speed, clarity, and genuine support are pillars of what we aim to deliver to every trader and it’s great to know that came through in your journey with Vault Funder.

We’re excited to continue supporting you on your path to success. Let’s keep building together!

– The Vault Funder Team

Rated 1 out of 5 stars

Doesn’t outline rules clearly

June 9, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Dylan,

Thank you for your feedback — we truly appreciate you taking the time to share your experience.

All our rules are all stated in our legal documents section of the website and in the trade agreement signed by all our funded traders. We do not have any hidden rules. We would like to have

If you have specific questions or need clarification, please don’t hesitate to reach out to our support team on support@vaultfunder.trade— we’re here to help and would love to help resolve the issue you have experienced.

Thanks again for your input — it helps us grow and serve our community better.

– The Vault Funder Team

Rated 5 out of 5 stars

The company is giving a lot of…

The company is giving a lot of opportunities to disciplined traders.
I have gotten to pass the challenges but greed and trading before news took me out other than that I'm very happy with vaultfunder.
I'm recommending it to my circle as I see the opportunity for growth for everyone

June 6, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Jean,

Thank you for your thoughtful feedback and for recognizing the opportunities we aim to provide disciplined traders. Passing the challenge is no small feat — and it shows you've got the skills!

We all face moments where emotions and timing play a role, but what matters most is learning and growing from the experience — and it sounds like you’re doing just that.


– The Vault Funder Team

Rated 5 out of 5 stars

by far the best support team out there

by far the best support team out there, shout out to Cailyn for your quick assistance

June 5, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Craig,

Thank you for the amazing feedback! We’re thrilled to hear that you had a great experience with our support team. Cailyn will be especially happy to hear your shout-out — she’s a star, and we’re lucky to have her!

– The Vault Funder Team

Rated 5 out of 5 stars

Enjoyed this prop firm

Enjoyed this prop firm, there rules are fair and encourage traders to actually make money. Give them a chance.

May 31, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Wesley,

Thank you so much for your kind words and support! We’re glad to hear that you’ve enjoyed your experience and found our rules fair and trader-focused — that’s exactly what we strive for.

Wishing you continued success on your trading journey — we’re here to support you all the way!

– The Vault Funder Team

Rated 5 out of 5 stars

Great communication

Great communication, up to date and user friendly.

Thanks.

May 30, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Markus

We’re thrilled to hear you found our communication clear and the platform user-friendly. Staying up to date and keeping things simple is part of how we support traders every step of the way.

We appreciate your feedback — here’s to your continued growth with Vault Funder!

– The Vault Funder Team

Rated 5 out of 5 stars

Vault Funder does exactly what they…

Vault Funder does exactly what they say. No fluff, just clear and honest service. It's refreshing to deal with a company that makes the process easy to understand and builds confidence from the start.

May 30, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Jason

That’s exactly what we strive for — clear, honest, no-fluff service.

Thank you for recognizing that! At Vault Funder, our goal is to make the prop firm experience straightforward and reliable so traders can focus on what really matters: trading with confidence. We’re glad we could deliver that for you.

Here’s to more success on your journey!

– The Vault Funder Team

Rated 4 out of 5 stars

Prop firm at your service

Considering the term "service provider" vault funder stands out for me, especially having bought their challenges and how user friendly the access to the challenges, to payments is, I believe the simple a thing is in approach then the use of it is straight forward. As a prop firm service it truly stands out for me plus my certification to some challenges speaks to that. S/O to vault funder. Reason why I did not give 5 stars is that I believe that there is always room for improvement.

May 1, 2025
Vault Funder logo

Reply from Vault Funder

Hi Karabo

We appreciate you recognizing how streamlined and user-friendly the Vault Funder experience is, from challenge access to payments. It means a lot to hear that the simplicity of the process has made a positive impact on your journey — and congrats on earning your certifications too, that’s no small feat!

And you're absolutely right — there’s always room to improve. We’ll keep working to earn that fifth star.

-The Vault Funder Team

Rated 5 out of 5 stars

Affordable accounts and amazing support…

Affordable accounts and amazing support team. . .Vault funder was definitely made by traders ,for traders . . .Everything is Smooth.

May 27, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Koketso

Vault Funder was built with traders in mind — and it’s awesome to know that’s shining through in your experience. From affordable challenges to smooth service and a support team that gets it, we’re here to help you focus on what matters most: trading confidently.

-The Vault Funder Team

Rated 1 out of 5 stars

be careful by using this prop firm…

be careful by using this prop firm .they block you for just telling them that the there accounts has major slipage like for (10-15 POINTS) after it hit sl and when you do tell them they will block you for life what a scam prop firm .never trust those people .never use this prop firm there competition is much better . alot of people i personally know had the same experience with this propfirm they are very shit and unhelpfull never trust nor buy those peoples prop firm challenges .i will not remove this post nor contact the support because your guys are very use less when you blocked me but when I put a review they can answer same time that’s very funny

June 14, 2024
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and regret that you felt let down by our services.
We would greatly appreciate the opportunity to look into your case further. If you are open to discussing this in more detail, please reach out to our support team directly at support@vaultfunder.trade.

Vault Funder Team

Rated 5 out of 5 stars

I have been searching for the right…

I have been searching for the right prop firm for some time. I have been watching 2GS on you tube for a while, I was very impressed, so I decided to take a challenge. It is amazing I can deposit in ZAR , When I had issues It was an email away. I am working on my discipline and trying not to overtrade.
I have had a very good experience with vault funder.

May 20, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi there

Thank you for sharing your experience!

We’re so glad to hear that watching 2GS helped guide your decision and that you've had a smooth time with Vault Funder so far. Keep going strong on building discipline; it's one of the biggest keys to success in trading.


-The Vault Funder Team

Rated 4 out of 5 stars

The PropFirm im comfortable with

I havent used Vault Funder yet. But the knowledge of the team @2Gs has really been a game changer. They super informative and explain so much. Prop firms have crossed my mind but havent committed anywhere yet, so will more than likely be with Vault Funder.

May 5, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Don

We’re thrilled to hear the 2GS team has been such a valuable resource on your trading journey. When you’re ready to take the next step, we’ll be here to support you every step of the way.

Looking forward to having you on board,
-The Vault Funder Team

Rated 4 out of 5 stars

Customer service really stands out

Customer service really stands out, making the whole process smoother and more comfortable. Highly recommended for traders looking for a supportive environment!

May 16, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Jarred

We’re so glad to hear our customer service made a difference in your experience. Creating a smooth and supportive environment for traders is exactly what we strive for.

-The Vault Funder Team

Rated 4 out of 5 stars

Very Solid Prop Firm

Vault Funder Definitely is the biggest and best in Africa,smooth trading very good spreads and customer support is very helpful and very fast,only thing they can work on is slippage, I mostly noticed it during high volume times at least they also slip your TP not only SL like other prop firms😅

May 15, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Daddy FX,

Thank you for the solid review and honest feedback! We're proud to be recognized as Africa’s top prop firm and are glad you're enjoying the smooth trading experience, tight spreads, and fast support. We appreciate your note on slippage—especially during high-volume periods—and will continue working on improving execution for both SLs and TPs.

-The Vault Funder Team

Rated 3 out of 5 stars

On the Indices the spreads are very…

On the Indices the spreads are very good but currencies execute is a bit bad but overall I like the firm. Good support

May 12, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hey Morpheus,

Thanks for your feedback! We're glad to hear you're enjoying the low spreads on indices and that our support team has made a good impression. We appreciate your honesty regarding currency execution — it's something we're actively working on improving to give you an even better trading experience.

-The Vault Funder Team

Rated 4 out of 5 stars

My personal Vault Funder Review

Still very new to propfirms as Vault Funder is my first Propfirm I've trusted to help enrich my trading journey and take my trading to that next level which you only see online as I've seen it is possible to achieve,I'm still on my first challenge I've ever purchased but from what I've had in contact with Vault Funder Support so far is very Helpful and Professional as well as Quick with feedback. So far My Personal experience was smooth and efficient.

March 11, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi, Ryan

Thank you for your honest and thoughtful review! We’re honored to be the first prop firm you’ve trusted on your trading journey. It’s great to hear that your experience has been smooth and that our support team has been helpful and professional. Keep going strong on your first challenge — you’ve got this!

-The Vault Funder Team

Rated 4 out of 5 stars

Quick and efficient customer support

Quick and efficient customer support , affordable account sizes . I would prefer only balance bases drawdown but you cant have everything !

March 20, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Marc

Thank you for the honest and positive feedback! We're glad to hear you're enjoying our support and finding value in our account options. Your note on balance-based drawdown is appreciated — we’re always listening and working to improve where we can.

-The Vault Funder Team

Rated 5 out of 5 stars

Vaultfunder Pissing Excellence

Customer service is great. Very quick to reply to emails and help.
Price is better than competitors.
Great discount offers.

May 14, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi Christopher

Thank you for the bold and enthusiastic feedback! We're thrilled to hear you're enjoying the quick support, competitive pricing, and our regular discount offers. We’ll keep pushing the standard even higher!

-The Vault Funder Team

Rated 5 out of 5 stars

One of if not the best

Vault funder is the prop firm to go with, I've had a issue it was resolved in a few minuets, trading conditions are great, support 2nd to none and i love that its proudly South African brand and it delivers on a international level, i absolutely love the product and would recommend to anyone seeking a quality prop firm to go with.

May 14, 2025
Unprompted review
Vault Funder logo

Reply from Vault Funder

Hi John,

Thank you so much for the incredible feedback! We're proud to be a South African brand delivering world-class service, and we're thrilled to hear that you've had such a smooth and supportive experience with us. Your recommendation means a lot!

-The Vault Funder Team

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