Vaultus Gold Reviews 18

TrustScore 4.5 out of 5

4.6

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Company details

  1. Gold Dealer
  2. Gold and Silver Trading Company

Written by the company

Based in Westlake Village, California our company has championed the foremost process in which to buy physical Gold and Silver. We pride ourselves on being efficient with our express service, green eco-friendly processes, and transparency with our clients. At Vaultus Gold we believe in having the most cost-effective pricing, while always providing 5-star customer service and consultations. We specialize in providing precious metals investment services that are simple, straightforward, transparent, and easy for customers. Our team is committed to helping to streamline their precious metals purchases at a low price, selecting the right precious metals portfolios, and meeting their important financial objectives. The founders of Vaultus Gold have more than 30 years of experience in both the metals and financial markets. Our main objective is to help ensure your wealth, provide diversification to your portfolio, and guide you in knowing the importance of owning tangible assets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Very easy and great communication

Very easy and great communication.
Definitely recommend.

April 26, 2023
Vaultus Gold logo

Reply from Vaultus Gold

Thanks for the positive review Frank. We look forward to working with you again in the future.

Rated 5 out of 5 stars

These people at Vaultus are smart

These people at Vaultus are smart. I was working with another company and was not getting a straight answer. it turns out the double talk the other company was giving me was by design to keep me in the dark. Thankyou for your transparency, and for helping me protect my money.

March 14, 2023
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Reply from Vaultus Gold

George, Thanks for the great review. Our team works hard to get and keep satisfied customers like you.

Rated 5 out of 5 stars

The information provided was great

The information provided was great, the guy helping me took his time. The value for my money, compared to some of the other radio companies was very attractive

March 14, 2023
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Reply from Vaultus Gold

Thank you for the positive review. Much appreciated.

Rated 5 out of 5 stars

Extremely professional with incredible customer service!!

This was my first experience buying gold. I have done a great deal of research on multiple gold companies, and I couldn’t be more grateful that I found Vaultus!!! They were extremely professional, knowledgeable, and walked me through every aspect of the gold buying process and gave me the best deal! I am now a customer for life!!!

March 3, 2023
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Reply from Vaultus Gold

Thank you for the review. We're always glad when our customers feel satisfied with their experience and with their purchase! Love to hear we have a customer for life.

VaultUS Gold

Rated 5 out of 5 stars

Very professional

Very professional, very knowledgeable, down to earth. No used car salesman approach.
Best pricing we have found on gold over all the years we have been buying it. We are sticking with Vaultus from here on out !

March 2, 2023
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Reply from Vaultus Gold

Thank you for the positive feedback. Our goal is to offer the fairest price with the quickest turnarounds - without the hassles. We're glad your experience was positive! We look forward to working with you again.

VaultUS Gold

Rated 5 out of 5 stars

Happy customer!

We had a great experience with Vaultus Gold. Customer service was quick and professional, prices are on par with the other big retailers, and our order shipped very fast. Happy customer.

November 9, 2022
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Reply from Vaultus Gold

Thank you for the review. Our team works hard to be efficient and responsive to our customers. We hope to do business with you again soon.

VaultUS Gold

Rated 5 out of 5 stars

Vaultus Gold was great to work with

Vaultus Gold was great to work with - the team was professional and responsive to my requests. The pricing was better than I could get from other suppliers, and my order arrived quickly.

March 6, 2023
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Reply from Vaultus Gold

Thank you for the positive review. We appreciate you as a customer and hope to work with you again in the future.

VaultUS Gold

Rated 5 out of 5 stars

Wonderful Experience

Wonderful Experience. I was pleasantly surprised by how great my experience was with Vaultus Gold. I didn’t know anything about IRA rollovers or purchasing gold for that matter. Kate was informative, took her time and guided me through the whole rollover process. I couldn’t have done it without them. They gave me the information and tools to be confident that I was making the right choice.

February 23, 2023
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Reply from Vaultus Gold

Thank you for your thoughtful review. One of our goals is to help educate out clients about precious metals and make sure their experience with us is positive. We agree, our IRA team is the best. We look forward to working with you again in the future.

Rated 5 out of 5 stars

Awesome Experience

I did considerable due diligence before investing with Vaultus Gold. All of the other gold companies wanted to sell me specific products but I like how Vaultus Gold asked me a few questions and based my portfolio on answers to those questions. it seemed like it was well balanced between gold and silver and I even got a little palladium. They recommended both coins and bars. I love how easy it was and it just made sense.

February 23, 2023
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Reply from Vaultus Gold

Thank you for taking the time to leave us your feedback. We appreciate hearing the positive experiences of our clients. Our Client Success Reps work hard to make your experience with us informative and easy. We hope to be able to serve you again in the future.

Rated 5 out of 5 stars

A different kind of gold company

A different kind of gold company - Vaultus Gold is just a different kind of company than the other gold companies that I called. Their approach made me feel comfortable and I knew I was getting a fair deal. I rolled over a portion of my 401k to a precious metals IRA with Vaultus Gold. The team and Vaultus Gold made it clear how things were going to happen and what to expect. I had several choices of companies to go with and ultimately choose Vaultus Gold because of their approach and no pressure sales approach. I would recommend Vaultus Gold to anyone looking to own precious metals. The team was professional, very knowledgeable, pleasant to work with and there was zero pressure because they didn't have sales people. Vaultus Gold is just a different kind of gold company doing it the right way

January 26, 2023
Unprompted review
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Reply from Vaultus Gold

Thank you for taking the time to leave us a positive review. Feedback from our clients is key to helping us maintain our high standards for client support and service.

We were happy to assist you with your IRA investment and look forward to assisting you again in the future.

Vaultus Gold

Rated 5 out of 5 stars

Best Decision

I was pleasantly surprised by how great my experience was. I knew nothing about IRA rollovers but the team at Vaultus Gold, including Tom and Kate were so helpful at educating me from the ground up and the rest of the team were amazing during the rollover process. There’s no way I could've done this without them. I'm still no expert, but they gave me the information and tools that I needed to be confident in my purchase. But the main reason I chose Vaultus Gold is their approach. They only have customer service people that don’t work on commission, so you know you are getting a fair deal and that their recommendations are based on my needs, not on their commissions.

January 5, 2023
Unprompted review
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Reply from Vaultus Gold

Thank you for taking the time to leave us a positive review. We agree that Tom and Kate are the best. Your feedback helps them to maintain their high standards.

Our approach is completely different and we're happy things went smoothly for you. We look forward to assisting you again in the future.

Vaultus Gold

Rated 5 out of 5 stars

Referral from church…

With everything going on with the economy and stock market I’ve been very worried about my 401k. I called a few gold companies and felt pressured and uneasy and didn’t feel comfortable with any of them. Luckily, my friends Jodi and Matt from church told me they invested in a precious metals IRA with Vaultus Gold and told me to call them. I originally spoke to Van who was very nice, patient and listened to all my questions. He introduced me to Tom in the IRA department who walked me through the whole process and gave me a full metals education, without any sales pressure. It was simple and easy to understand and made me feel confident in my decision to buy gold and silver with my retirement account money. After talking with those other companies, it was refreshing to deal with Vaultus Gold who were very transparent and trustworthy, and provided me fair purchase prices. The Vaultus Gold team kept me fully informed on account funding and delivery status. They treated me like an important client from the start and they remain responsive to all my questions. I’ll be referring my friends from church too.

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

It was my first time purchasing gold

It was my first time purchasing gold. Eric took his time and helped me pick what was best for my needs. It was much easier than I expected and now I feel secure having got that done. I will be back to buy more. Thanks Vaultus Gold

November 18, 2022
Rated 5 out of 5 stars

What a great experience

What a great experience. A friend recommended Vaultus Gold to help me roll over my 401k into a gold IRA. The entire experience was seamless, straightforward and professional. Tom answered all my questions and took his time explaining the entire process. I got a great deal on the gold and felt very comfortable and confident that I was working with the right company. Overall great experience.

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience working with Vaultus…

Great experience working with Vaultus Gold. The team member I worked with knew this business inside and out and made me feel very comfortable with the process - he answered all of my questions clearly and concisely, which meant a lot to me as a relative newcomer to this space. 100% recommend this company.

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

As a single woman

As a single woman, I'm always a little hesitant to get advice from someone I really don't know over the phone.
Tom was so great and kind and such a blessing to work with. He reassured me that I was making the right choice in protecting my finances with actual tangible metals that I can lock away secured for my retirement.
I highly recommend Vaultus Gold.

November 10, 2022
Unprompted review

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