Vault X Reviews 

269
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable products and exceptionally helpful service. Collectors truly love the premium quality of the binders and protective sleeves, noting that these items keep valuable cards safe, secure, and wonderfully organized. People frequently praise the responsive customer support team for stepping in to resolve unexpected issues very quickly and efficiently. However, some customers also noted occasional problems with incomplete shipments, missing parts, or damaged packaging upon delivery. A few reviewers additionally experienced delayed responses from support or faced unexpected difficulties when trying to cancel their recent purchases.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items are durable, sleek, and provide... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were attentive,... See more

Quality

Consumers find quality to be positive, highlighting that the binders feel strong, look nice, and provide... See more

Order

People report ambiguous experiences with order processes, as while many reviewers praise swift customer... See more

Response time

Reviewers highlight positive aspects of response time, noting that support agents reply quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After opening what I thought was my complete order, I only found half of it. I immediately submitted an inquiry to find out about the missing item. Jason responded quickly to inform me that my order s... See more

Company replied

Rated 5 out of 5 stars

The second card binder I got from Vaultx had a fault on the second page. Didn't notice before I added card to that page, due to the issue being on the transparent plastic and the black backgroun... See more

Company replied

Rated 5 out of 5 stars

Aside from the fact that the products they create are FAR superior to others on the market, at a equal or lower price point...they have beyond amazing customer service. It's a quick response within a... See more

Company replied

Rated 5 out of 5 stars

Vault X hired the right people for the job. I wanted to bring up a concern about my order's delivery address, but mistakenly left the ticket fairly blank when I submitted it (not enough context).... See more


Company details

Written by the company

Protect your world... We provide collectors, players and investors of all ages, abilities and backgrounds with player-refined, meticulously designed, premium-quality products. A shared obsession for cards and a passionate, heartfelt belief in their power for good and ability to unite people, is a creed Vault X live, promote and do business by.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(269)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These are the best binders

These are the best binders, me and my wife have around 40-50 of them and we will always use these excellent binders for our pokemon collection. We have been getting these binders for a couple years now and they dont even look worn down. The vault X team is very friendly and responsive!

January 1, 2026
Unprompted review
Vault X logo

Reply from Vault X

Thank you so much for your amazing support! It’s incredible to hear you and your wife have built up such a collection of Vault X binders over the years. We’re really glad they’ve held up so well and that they’re helping protect your Pokémon collection. Happy collecting! 😊

Rated 5 out of 5 stars

Our GO TO Binders for our collectables

We love their product and customer service. As a collector, the protection and display of our collectables is of top importance. Moving forward, all of our binders will be Vault X for my family's treasured Pokemon cards!

March 3, 2026
Unprompted review
Vault X logo

Reply from Vault X

Thank you so much for the kind words! We're thrilled to hear that you're enjoying the binders and that your family's Pokémon collection is safely stored with Vault X. Happy collecting! 😊

Rated 4 out of 5 stars

Vaultx products are beautiful

Vaultx products are beautiful . This was my second order and was stocking up on a limited piece they did . Unfortunately the package came damaged and the cases not in the best condition. I reached out and I received a quick & generous solution . Even after this little blip I will still and always will , continue to buy from them . Thank you team VaultX.

March 2, 2026
Unprompted review
Vault X logo

Reply from Vault X

Glad that we managed to get this resolved for you, happy collecting 💛

Rated 5 out of 5 stars

VaultX products are really very good

VaultX products are really very good. The quality is excellent and the materials feel strong and durable. The design is simple, clean, and very practical for collectors. Everything feels safe and well organized. I am very happy with my purchase and I highly recommend VaultX.

February 25, 2026
Unprompted review
Vault X logo

Reply from Vault X

Thank you for the great feedback! We’re so glad you’re happy with the quality and design. We truly appreciate the recommendation!

Rated 5 out of 5 stars

Great product. Great customer service

I have so many pokemon cards and photo cards that are stored loosely in boxes and I wanted a better way to organize my favorite cards. I researched best binders and vault x was the most recommended. I ordered a few binders, penny sleeves, and the exact fit sleeves - all items are great quality. The order was split into 2 shipments and I missed the email with the 2nd tracking code so I wasn’t sure if both were supposed to arrive at once. I reached out to customer service and they quickly responded with the 2nd tracking code. They were very nice. The 2nd box arrived soon after. Great customer service. Great products.

February 23, 2026
Unprompted review
Vault X logo

Reply from Vault X

We’re glad you’re loving your binders and sleeves, and that our team could quickly help with the second tracking number. We really appreciate your support, happy collecting!

Rated 5 out of 5 stars

I purchased a white edition binder and…

I purchased a white edition binder and unfortunately the box it comes in was damaged. I let them know and the next morning they just immediately shipped out another binder. Incredibly impressed by the quality of the binder, and the customer service.

February 23, 2026
Unprompted review
Vault X logo

Reply from Vault X

Glad that we were able to solve the issue for you, thank you for leaving us a review.

Rated 5 out of 5 stars

The support team is incredible

The support team is incredible! I had a problem with my order and not only did they help me but went above and beyond! Love the quality of service and product. Would recommend 10/10!

February 20, 2026
Unprompted review
Vault X logo

Reply from Vault X

Thank you so much for the great feedback, I have passed this onto the team ⭐️

Rated 5 out of 5 stars

Well designed products & awesome customer support

Well designed products, especially great binders for collecting trading cards. Unique formats which cannot be found by other companies. Additionally a great customer support in terms of communication and problem solving.

February 19, 2026
Unprompted review
Vault X logo

Reply from Vault X

Thank you for the fantastic feedback! We’re thrilled you’re enjoying the unique binder formats and that our support team could deliver when needed. Your support means a lot to us, happy collecting!

Rated 5 out of 5 stars

A+ Service

Great customer service and responsiveness.

February 18, 2026
Unprompted review
Vault X logo

Reply from Vault X

Thank you for the review

Rated 5 out of 5 stars

Great Customer Service

My order got lost in transit and they sent replacement ones super quick!

The quality is great as well(:

February 16, 2026
Unprompted review
Vault X logo

Reply from Vault X

Thanks for the review, glad we were able to help

Rated 5 out of 5 stars

Thank you for showing us products and discussing Vaultx

Want to say a massive thank you to April Hicks. We had a brilliant time discussing Vaultx products with her at the recent Pokemon event at Excel London. Thank you for demonstrating the binders to us at EUIC!

February 13, 2026
Unprompted review
Vault X logo

Reply from Vault X

Hi,

Thank you so much for your lovely message, I’ll be sure to pass this on to April!

We’re so glad you had a great time at EUIC and enjoyed seeing the binders in person. It was a fantastic event, and we really appreciate you taking the time to stop by and chat with us.

Hope to see you again at the next one!

Rated 5 out of 5 stars

Gloria is Amazing!

Gloria was super amazing! She got back to me very quickly and shared some insight for my future purchases which is awesome!

February 6, 2026
Unprompted review
Vault X logo

Reply from Vault X

Thank you for the great review, I will pass this along ⭐️

Rated 5 out of 5 stars

A company who takes care of their customers!

I recently went back into collecting trading cards last year. It's a hobby of mine that started in the early 1990s.

I mainly collect Marvel trading cards, and was on the lookout for binders and sleeves that will protect my growing collection. I looked into countless reviews on YouTube and decided that I would go with VaultX. And it did not disappoint.

I am from the Philippines, so VaultX does not sell directly here. I purchased their 9-pocket premium zip binders (red) through online resellers, and I liked it alot. I also asked my nephews, who were living in France, to buy me additional binders. So, they bought 2 for me, a 9 and a 12-pocket zip binder (black). I am currently on the lookout for a rerelease of VaultX's 16-pocket version.

Anyway, I sent an email to their customer support section, because I wanted to know if they will produce TOPLOADER binders in the future. I need those for 100PT trading cards, and they replied to my inquiry, which was a surprise to me, because I rarely encounter companies that would take the time to reply to their customers.

Thanks, VaultX! You gained a loyal follower. Looking forward to that TOPLOADER binder, and the rerelease of the 16-page binder.

February 13, 2026
Unprompted review
Vault X logo

Reply from Vault X

Thank you so much for your kind words and for sharing your collecting journey with us! It’s amazing to hear you’ve trusted VaultX to protect your Marvel collection.

Welcome to the VaultX family, and happy collecting!

Rated 5 out of 5 stars

Best binders and amazing support team!

The support team helped me out a lot when my order was lost in the mail. And I love the binders I only use vaultx for my pokemon cards it's the best in the world to keep them safe for all my master sets.

February 2, 2026
Unprompted review
Vault X logo

Reply from Vault X

Hi, this is great to hear and we are glad that we were able to help you ❤️

Rated 5 out of 5 stars

Quality and quality customer service

I have purchased a few binders from Vaultx. I always like the sleek look and the variety the company offers. I had an issue with my most recent purchase where the Zipper was getting stuck,which is uncommon for the product. I reached out and within 24 hrs the vaultx had made right by me. I am truly impressed not only by the quality but by the customer service vaultx offers. I will definitely ne purchasing all my future binders (and my kids binders) from vaultx.

January 22, 2026
Unprompted review
Vault X logo

Reply from Vault X

Hey, thank you for the review, it's really lovely to hear this.

Rated 5 out of 5 stars

Quality Binders and Sleeves

We collect Pokémon cards and they have the perfect binders and sleeves for those collecting! Whether you're trying to get a full Pokédex or just want a small binder for your small collection, they have a variety of sizes and colors! The only thing I wish they'd do is get some binders and sleeves for the jumbo Pokémon cards!

January 28, 2026
Unprompted review
Vault X logo

Reply from Vault X

Hi, this is good to hear, glad you managed for find what you needed for your collection ❤️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look