Ordered two sweaters images show knitted items that look beautiful.The items that arrived are sweatshirt material printed with knit designs and are 2d not 3d. Very disappointed. Ordered a 5x and it fi... See more
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Review summary
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Based on these reviews
Clothing advertised looks beautiful. But easy to see that Ai and photoshop is used. I saw the same items advertised on another website. Called diaknit. Same product images, descriptions and format of... See more
Company replied
Ordered a dress and what I received is NOTHING like the image or description of what I ordered. Customer service offered a 20% discount to keep the dress and when I declined and requested instruction... See more
Company replied
I ordered a Tshirt in green but received one in dark gray with white stitching that was already coming loose. The size was ridiculously small. I have NEVER been so disappointed in an item that I've... See more
Company replied
2.3
Poor
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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This company is scamming people
This company is scamming people. The clothes are nothing as pictured. It’s all screen printed and doesn’t even match what’s pictured. Do not buy from this website.
December 19, 2025
Unprompted review
Reply from Vchics
Dear Katherine Wilke,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
The sweaters are actually sweatshirts with printed designs
VCHICS advertises the most amazing sweaters, sweater dresses, and dresses. The models are 100% AI which should've tipped me off, but the prices per item are not SHEIN prices, so I believed the clothes were as advertised. I ordered three articles, two sweater dresses and a sweater with (what appeared to be) embroidered Japanese cherry blossoms.
Fun fact: After placing my order, I received no order number or tracking information, so I emailed their customer service department. When I went to the website of the courier they provided and put in the tracking number, I got malware installed on my pc.
Let's get to the good part! These items arrived and WOW! They are ridiculous. Instead of being quality sweaters made from yarn, they are simply cheap sweatshirts made of mystery fabric (cotton? polyester? a blend?). On the VCHICS website, the first sweater dress looked like it had a strip of fur lining the bottom, but it's actually printed on. The second sweater dress looked like it had gemstones, but instead it's just a picture. IT'S SO WEIRD. On the "sweater," the cherry blossoms aren't embroidered either, and the sleeves are far too short.
There are no tags telling me how to care for these garments, what they're made of, or who made them.
I contacted VCHICS for a refund, and they asked me for pictures showing me what is wrong with the clothes. I sent pictures. They asked if I would consider a 10% off coupon instead. No. 15% off? No. 20% off?? NOOOO. They insist that the international shipping would simply cost too much, but these items came from Chino, California. As of right now, I am still in contact with them and demanding (politely) my money back. Will they offer 25% off? I don't want their cheap slop!
Please do not fall for VCHICS and their AI pictures. Learn from my mistake.
November 20, 2025
Unprompted review
Reply from Vchics
Dear Janice Lupo,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Love the selection of clothes
Love the selection of clothes and accessories. My will love the leggings and hoodie I bought her. Ty.
December 18, 2025
Unprompted review
Reply from Vchics
Dear Stephen Hamilton,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
DO NOT EXPECT A QUALITY PRODUCT NOR HELP FROM THE COMPANY.
I ordered with high expectations but upon opening the package I was disappointed. The product was nothing like the picture in the catalog. It was a cheap printed product. And it didn’t fit. I have tried to contact them for a return address but the phone number never works. I have tried multiple times to reach their customer support email but it doesn’t seem to go anywhere. Just round and round. Would love a solution.
December 18, 2025
Unprompted review
Reply from Vchics
Dear David Barker,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Vchics
Dear Tina DiFiore,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I just love the products and they…
I just love the products and they aren't overly expensive for what you appear to be getting. This is my first order, so I don't know any more than just ordering the items so far.
December 18, 2025
Unprompted review
Reply from Vchics
Dear Sabrina Havard,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
This company is a scam
This company is a scam. I ordered 3 dresses, that were beautiful on their website. When I finally got them, they are nothing like what the pictures show them to be. I immediately sent an email requesting info on a return and refund, that was December 1. Got a response on December 2 and was asked to send pictures of the dresses I received and explain what was wrong. I sent them the pictures I took of the dresses with their website pictures to show my dresses look NOTHING like what they advertised. Got another response on the 4th apologizing and was told their after-sales department would contact me within 5-7 days. Well I waited about 10 days and got no response. Sent another email on the 16th and still no response. Terrible company. Do not buy from them!!!
December 1, 2025
Unprompted review
Reply from Vchics
Dear Maresa,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
False Advertising - digital print not knit
False Advertising! AI generated images show a texture that doesn’t exist. Low quality / low resolution digital print on crappy leggings. Please don’t waste your money!
December 15, 2025
Unprompted review
Reply from Vchics
Dear Robert Kinas,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Don't purchased a thing! FALSE advertisement
I purchased 100.00 worth of products. Very excited the receive my purchased items. Once the arrived I felt sick ..
I items were cheaply made. Printed on some crappy material. The description states knit leggings and patchwork. Bull Shit!!!
By far the crappiest thing I have ever purchased
DON'T WASTE YOUR MONEY!!!!!!
I contacted support@vchics three times. Left pic and was told wait 3-5 business days to SEE if my items can be return.
December 14, 2025
Unprompted review
Reply from Vchics
Dear Valerie H,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
After seeing the ad last week
After seeing the ad last week; it caught my eye and decided to check out your line. Glad I was able to get an additional gift for my wife.
December 17, 2025
Unprompted review
Reply from Vchics
Dear Frank Fratoni,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Got ripped off my name is Dexter I'm…
Got ripped off my name is Dexter I'm gonna visit Jerry in person ,no your not sorry for my unpleasant experience because you have been ripping people off with false advertising, I you will continue.im not calling your support team,I've already investigated the problem. It just so happens I have a trip planned to California after Christmas so I'm gonna show up in person and solve the problem emediately .🙊🙉🙈 Dexter says your better off to treat costumers fairly and appreciate them, if you deceive and trick them especially if it's a deranged individual that could be dangerous because AI makes it easier to locate someone, so seriously reconsider your business practices. If you operate fairly you will make more money. these horrible reviews make you have less sales so quit being a retard.
December 11, 2025
Unprompted review
Reply from Vchics
Hi John, we're sorry for the unpleasant experience! Please contact us at support@vchics.com with your order number—we'll investigate and resolve the issue immediately.
I can’t score low enough
I can’t score low enough, the pictures are all AI, the real shirts are like felt with a design printed on them with horrible stitched edges. There is no texture or weaves to them at all.
December 12, 2025
Unprompted review
Reply from Vchics
Dear Matthew Lupo,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Do NOT order from this company...their…
Do NOT order from this company...their clothing looks NOTHING like it's presented on the website and when you request return/refund options, you get the runaround. FRAUDULENT!!! I've been emailing them since I purchased in September and my return still has not been processed.
September 26, 2025
Unprompted review
Reply from Vchics
Dear Jackie Miller,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
I love the selection of clothing that…
I love the selection of clothing that is truly unique.
December 15, 2025
Unprompted review
Reply from Vchics
Dear Rhonda Costa,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I ordered a VCHICS men’s vintage Viking…
I ordered a VCHICS men’s vintage Viking Celtic knot art chunky KNIT hooded zip up sweater
Grey 2XL. $43.99. Discount $4.40
There is nothing knitted about it . It’s a print onto a thin poly cotton. I emailed the same day I received the items requesting a refund it's now nearly 2 months and I was asked take a 20% discount on my next item and to keep it. Having now read the other reviews I would suggest people do not use this site.
November 9, 2025
Unprompted review
Reply from Vchics
DearGeoff Brown,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Bad quality no proper way to get refunds or returns.
I ordered two items when they arrived I was not happy with the quality of the items then when trying them on I had made sure the size was bigger because it was coming from a different country but it was still too small. I tried getting replacement or refund and having been waiting about two months and they keep telling me they have not heard from the manager that deals with the refunds yet but how long does it take to refund/ return or replace an item.
October 24, 2025
Unprompted review
Reply from Vchics
Dear Matthew Welford:
Thank you so much for your feedback! We regret to hear that the product size doesn't fit you.
Our products have standardized sizing, and a size chart is clearly provided in our product details. If you are unsure about the size, please refer to the size chart when ordering or contact our customer service for confirmation.
If you have any questions about the product size, please contact our after-sales customer service at support@vchics.com. We will provide you with a satisfactory solution.
Thank you again for reminding us, and we apologize again for any inconvenience caused.
Don’t order from them
Don’t order from them. They “Bait and Switch”. I ordered and paid for 2 cable sweaters and got 2 thin screen printed pieces of trash! They refused to give me my money back.
DO NOT ORDER FROM THEM!
November 13, 2025
Unprompted review
Reply from Vchics
Dear Laurie Grassia,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Love the presentation
Love the presentation. Very appealing. Can't wait to review the quality.
December 13, 2025
Unprompted review
Reply from Vchics
Dear Tammy Hall,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Wrong item
Took many weeks to get the item and when I got it was not what I ordered, their return policy is a joke. Would never order here again
December 10, 2025
Unprompted review
Reply from Vchics
Dear Jennifer A,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
This is thev3rd time
This is thev3rd time, reviewing vchicks from 1 order, ive been emailing customer service and get no reply, they've ruined my Christmas surprise for my son's as the products are a disgusting joke. They offered a 10% discount off my order and I keep the shit theu sent. Their second offer was 15 % and I get to keep the shit . I want a full refund and dont reply send customer service your oder number and we'll fix this, because ive done that and get nowhere. This company is fraudulent and I want a full tefund
November 26, 2025
Unprompted review
Reply from Vchics
Dear Terri Wells,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
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