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2.4

Poor

TrustScore 2.5 out of 5

24 reviews

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2.4

All reviews

(24)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

problem with the complaint

I purchased a pair of sneakers from Vearce on 17 June 2025 for €77.

After normal use, the shoes started showing serious quality issues. The leather on the upper part became damaged and eventually the shoe completely came apart.

I tried to contact customer support several times regarding a warranty claim, but received no response. The support email address listed on the website appears to be non-functional and returns delivery errors.

What disappoints me most is not the product defect itself, but the complete lack of customer service and communication. A company selling products in the EU should provide a working support channel and handle customer complaints properly.

I cannot recommend this shop based on my experience.

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

I purchased a refurbished Dyson Supersonic from this website. After only a few uses, the device started working intermittently and then produced a visible spark at the base of the cable before completely stopping.

I immediately opened a return request and contacted customer support. The website clearly states that emails are answered within 1 working day, but it has now been 5 days with no response.

So far I have only received an automatic confirmation of the return request, but no real assistance, no return instructions, and no support.

Very poor customer service, especially considering this involves a potentially dangerous electrical defect.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

No tracking link and no refund after over two weeks.

I received an email nearly a week after placing my order, stating that there was an issue with my shipment and that I should contact the courier, with no accountability from their part whatsoever. They then said that they'd sent me the wrong tracking number and that they would place a new order with an extra 10% off. Once I accepted, they stopped replying, so I asked to cancel the shipment, to which they replied it'd already been made and couldn't be cancelled, and I would get a partial refund within 2 days. It's been a week, and they haven't replied to my multiple emails requesting said shipment's tracking link and the partial refund.

November 10, 2025
Unprompted review
Show reviews in all languages. (24 reviews)

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