Veezu Reviews 

ordered a taxi through your app to take me to an important hospital appointment. The app processed and deducted the full payment from my account immediately, but no driver was sent.
When I called customer service for assistance, the agent informed me that a refund would take several days to process. They refused to dispatch another taxi to get me to my appointment.
Because the payment for the original ride was all the money I had available for transport, taking my money without providing the ride left me completely stranded and unable to attend my medical appointment. This situation could have been easily resolved by simply rebooking and dispatching another taxi for me immediately.

Day two of week two of my pre-booked taxi not turning up on time, turning up 40 minutes late! Seriously, if you need to be anywhere at a specific time, go with a different company . Much less stress.

I pre-ordered a taxi which arrived late despite showing 1 min away for 10 minutes.
He took us 200 yards, had a phone call and then asked us to get out because he was having furniture delivered at his house.
I loaded the Uber App and they came within minutes to save the day. Veezu has been deleted.

Booked a taxi the night before to arrive at 8.15am it’s now 8.40am and no taxi in site, app keeps saying Estimated time 1 minute. Don’t see the point in a pre-book system if the booking isn’t allocated to a drive as priority. I won’t be using them again.

Very poor. Booked a trip at midday for pick up at half past 6. 7pm we were still waiting for a car to be found. Cancelled and went with Uber who picked us up within a few minutes.

Since taking over from ABC service has been terrible. Taxi booked and confirmed for pick up. 20 mins after pick up time no updates, still just saying confirmed, only option to cancel or change! Not unusual lack of service. Can safely say they’ve turned me to preferring to use more expensive but more reliable Hackney cabs.

Despite pre-booking the day before our trip, no taxi arrived at the specified time and when I phoned, I was told there was no booking on the system even though I had pre paid and had a confirmation email and a text. The dispatcher said they’d make another booking but they couldn’t say when a taxi would come.
We cancelled and luckily a neighbour was able to take us to the station. I will never use Avenue/Veezu again and will suggest friends and family don’t either. This is the second time we’ve been let down.

I would give 0 if I could talk about women's safety absolutely mortified that I booked veezu taxi for my aunt all paid for online only for another taxi to turn with the veezu sign
and have the details but not the payment so she got in nearly home he asked her for payment which she panicked and told him I had already paid in the meantime the other taxi driver who arrived and was very helpful had all the information with payment I panicked thinking shes in trouble luckily she called me and I told her I would go to her or tell him to bring her straight back which he did thank god no arguments or anything he drove off and my aunt got in the right taxi I have put in a serious complaint as this could have been a lot worse I will never use veezu again.
Absolutely mortified

absolutely ridiculous, me and my mum missed our train that cost her £150 when she booked the cab 5 hours in advance, and these people are saying. They also sent two messages saying the same car was on its way. It was in fact not and they have the audacity to say “We can’t do anything” — Like we asked 5:30 PEOPLE BOOK FOR A REASON. ‘Everyone is self employed’ but surely if people do advanced bookings there should be people given these bookings to because these people need to get to places. Absolutely disgusting. Everyone was a stupid tea towel. Might as well go with uber

Pre-booked a taxi to the station as I wanted to ensure I arrived in plenty of time for my scheduled train as I was meeting friends for a wedding. Taxi never showed up. Phoned them and basically got fobbed off saying it would be 5 minutes. Eventually it showed up 45 minutes later which resulted in me missing my train and having to repurchase new tickets and made me late for my friends wedding. Extremely stressful. The cab was also filthy and stank of cigarettes. Will never use this cab company again. Absolutely dreadful.

Prebooked. No show. App just kept saying pickup one minute. Called them and was told they would allocate when they they could but as it was Friday prayers they had no drivers. Avoid at all costs, used to be a good company

Friendly Driver and punctual with it.

Both women on the phone were SO rude and impatient when they were the one who was lost and didn’t know what she was doing at ALL. I was trying to order a taxi for a visit and the honestly no freaking manners!!! So unprofessional. The third time I called a really nice guy was happy to help. I’m never rude to anyone even over the phone so I don’t know what the 2 women were on 🤡

I booked over 24 hours in advance. The location was explicit, famous and there is only one of them in the world. They despatched the car to the wrong place. As soon as I realised I tried to update the location in the app (it wouldn’t let me). I called. They would ‘send a message to the driver’. They dispatched a different car to the wrong place. I sent the driver an in app message. I tried to call (automated service not the driver). They went to the wrong place. I tried to call - instead they automatically cancelled my car. I booked another on the more expensive ‘priority’ service. The app then said it was a 21 minute wait. By this point I was a woman alone in a dangerous situation and could not wait 21 minutes so I cancelled and called them (I should have been half way home at this point). I called again. APPARENTLY when the app SAID 21 minutes it meant 3 minutes. And it was MY fault. And there were no cars in the area so tough, I was stranded. I had also by this time missed the last train. It cost me DOUBLE to take an emergency Uber home because apparently Veezu don’t care about bookings, women’s safety or customer service. The only way to complain is an online ‘feedback’ form with a low character limit. You submit and are told to check your inbox. Surprise, surprise NOTHING. I certainly won’t be giving them any more of my (considerable) business

Worst experience ever! Pre-booked with Veezu two days before. The day before I received two text messages confirming pick up and drop off times. On the day I received a message saying my taxi is on its way. 15 minutes late no taxi. I ring the taxi service the operator said my taxi hasn't been dispatched yet. I rang 15 minutes later she said the same thing. The taxi arrived one hour late and he took another hour getting me to my destination. So I was one hour late for my training. At lunch time I phone the operator reminding her that I'm booked to be picked up at 4. Come 4 no taxi. I make a call and the operator says a driver hasn't been dispatched yet. He arrived at 5. I have never experienced such a pathetic service in my life. People avoid Veezu at all costs!

Avoid Veezu Norwich! Placed a booking via the app at 3.30 for a taxi at 4 to try station. Called at 4.05 to be told I didn’t book it until 4.15 and the app was playing up. Explained I had a train to catch to which the young lady on the call said we’ll leave a review nothing I can do. Here is your one star review! You have cost me £70 for an additional train ticket and lost a client who uses you at least 2 times a monthly! Alex my driver was the best A Star! 🌟

I booked a taxi for 07:39 to catch my 08:35 train to Derby, even paying an additional £5.50 for a so‑called priority service. That should have been more than enough time. Instead, I stood in the pouring rain, repeatedly chasing for updates, and was continually told that my car was “on its way.”

At 08:25—almost an hour after the scheduled pick‑up—I finally received a call informing me that the taxi would not be arriving at all because they “only had two drivers on.” No warning. No honesty. No attempt to rectify the situation. As a direct result, I missed my train (ticket cost: £200+) and had to cancel a meeting in London.

This wasn’t an inconvenience; it was a complete operational failure.

Veezu demonstrated that they are unreliable, disorganised, and fundamentally dishonest. Their attempt to deflect responsibility by claiming their drivers are “freelance” is laughable—an amateur excuse from an amateur outfit. I will never use them again, and I would strongly advise others to avoid these clowns if they value punctuality, professionalism, or basic competence.

Absolutely shocking customer service. My phone was left in the back seat of the taxi. We tracked it immediately and tried calling the phone and driver. No response. For three days we have been having conversations with the operators who make excuses after excuses. Police have now been informed.

They was £14 cheaper than the company I was going to use first. Glad someone gave me there number as I will use them all the time. The driver Andrei in white Tesla was great. Really made me feel at ease. Was very polite. Compared to another company I’d used over last couple of days wile my car is of road I’d recommend this one. Cheaper and polite. Thank you veezu

DO NOT USE ANYWHERE NEAR RUSH HOUR! They will give you a stupid wait time and you’ll get a driver halfway across your city who’s already on another job and chances are they’ll finish that ride and get another one closer to them and cancel yours. Do not use it if you’re in a rush