Veezu Reviews 

Cancelled last minute

Taxi never came. Just circled near the area to get a cancellation payment. Never use

Their dynamic pricing is a joke. Always used go cars and standard price every time..Now veezu price can be up to 4£ more depending on time for same 10 minute journey. ZWill b changing to local company

If I could give a big fat Zero I would, obviously over booking , I wanted a taxi it didn't turn up waited nearly 30 minutes for them to say because I needed a card reader it would take longer , this wasn't explained to me as I wouldn't of booked it , to be late for my meeting , avoid at all costs 😡

For the 4th time we have booked with Veezu to take us to Ipswich station with 30 minutes before our train departs and sat there waiting for a drive to decide if they want the job. We always prebook the day before so there is no excuse. We ended up taking our own car and parking overnight.

DONT USE THEM, GET AN UBER!!!

Pre-Booked a taxi at 13.00 for a pickup at 17.30, from Derby cricket ground to railway station for our 18.09 train. Waited outside at 17.25 for 10 mins before I phoned to see where it was. Was told it was on a another pickup and would be with us asap. He also told me I should’ve booked it for 17.09, 1hr before our train, which is absolutely ridiculous. 10 mins later I phoned again, spoke to a different person who said they’d try and ‘source’ a taxi for us! Surely if I pre-booked a taxi 4 1/2 hrs before I needed it they shouldn’t have to ‘source’ one. We missed our train and decided to walk to station in case we missed the next one as there was no guarantee they would find one for us. Disgraceful service.

Very pleasant driver. Was 20mins later than I booked on the app. Overall a good experience and I will use again.

Job booked in the morning to collect my children from an after school club ( Shropshire Council use Vezzu for school collections) 4 different drivers accepted the job then cancelled it. I spent 50 mins looking at my phone watching different cars accept the job and then cancel it. They were 32 mins late to pick up my children.
Spoke to call agents 3 tines - as all the drivers are self employed they have no control over them and they also blatantly lie to you on thr phone to say the driver is 2 mins away when he’s cancelled the job on his side.
I’ve deleted my account and removed the app and will never use again.

Been a Veezu user for a while but they're nowhere near what they were when they started up. Usually they pick up on time in the mornings but airport return pick ups are awful!! Twice now I've been waiting half an hour and that's having booked the car a week before! Last night despite the awful air traffic problems and delays, I was standing in the cold for 30 minutes at 3am having already confirmed with the controller an hour before. Then calling again, a different person told me I should confirm, with me telling him I already had!!! The driver when he turned up was not the most pleasant person asking me literally "where the f...k I was". Needless to say I'll use Uber from now on! Poor show Veezu...get your act together!

Booked a taxi for 8.30 am. Following 2 phone calls taxi arrived at 9. 15 am. Taxi fare was told £7 10. Charged £ 8. I missed my dental appointment. If you are unable to provide a reliable service please don't take the booking. Very poor customer service. No wonder people are changing to Uber.

⭐ 1 STAR — BEWARE OF THE PRICE YOU’RE QUOTED

I am absolutely disgusted with my experience with Veezu.

I called Veezu to book a taxi and specifically asked for the price before agreeing to the journey. I was told clearly that it would be £37.50. I accepted the booking based on that price.

I was NOT told that £37.50 was an estimate. I was NOT warned that the fare could increase. I was NOT told that I could potentially be charged £75. I was simply given a price, accepted it, and got into the taxi.

Then, once I was in the taxi, I was suddenly sent a payment link for £75 — DOUBLE the price I had been quoted.

I immediately questioned it and explained that this was not the price I had agreed to. I was nevertheless told that I had to pay it.

What was I supposed to do at that point? I was already in the taxi and felt that I had no realistic choice but to pay, despite making it clear that I had never agreed to £75.

This isn’t about refusing to pay for a taxi. It is about being told one price, agreeing to that price, and then being presented with a completely different price after the journey had started.

If £37.50 was genuinely only an estimate, that should have been made crystal clear before I agreed to the journey. I should not have to find out afterwards that the amount I was quoted apparently meant nothing.

I have raised this with Veezu and I am extremely unhappy with the response so far. I expect the company to take responsibility for what happened and refund the £37.50 difference.

I would strongly advise anyone using Veezu to get the quoted fare confirmed in writing before getting into the vehicle. I certainly won’t be taking a quoted price at face value again.

£37.50 quoted → £75 demanded. That’s a 100% increase, and I never agreed to it.

Very disappointing experience and absolutely not what I expect from a professional taxi company.

On time car clean driver friendly and helpful

Zero stars wasnt an option. Faceless company managed from the other side of the planet. Despite booking 24 hours in advance, the taxi didnt turn up. Several calls to be assured its 10 minutes away everytime, still nothing.

AVOID this company and look elsewhere.

Today I parked my car in a disable bay, whilst shopping. When I returned to my car a veezu taxi had parked next to me, leaving approximately 12 inches between my drives door and their passenger door, so that l could not get into my car. This is the attitude of veezu drivers towards disabled people

Didn't turn up despite having pre-booked. Phoned them twice. Was told to wait 5 mins the first time. Second time (10 mis later), I was told they might allocate a taxi within the next 15 mins. Total rubbish service. Will never trust them again.

The taxi didn’t turn up, at 10mins the ‘helpline’ said I was being prioritised and then at +20 mins said there was nothing they could do. I missed my train to the airport and now I’m an hour late. All they had to do was tell me that they couldn’t fulfill my (advance) booking. Rubbish!

First time I have used the Veezu app. It was great. The price was good compared to other companies. The taxi was there in minutes as promised and the driver was polite and friendly. Definitely my go to taxi company.

Ordered a taxi short notice as my car broke down and I needed to make a hospital visit. I asked for a price when booking to a non local hospital one way and was told £43. Driver 15 minutes late to what I was told. When we arrived he charged £52 pounds. When I queried it and said I had been quoted differently the excuse was that he had gone over the bridge(usual route).Paid as needed to get into the hospital but wont be using them again. Used telephone number for Avenue taxis which was a well known local company with a good reputation, apparently they have been taken over by Veezu.

I thought this service was amazing, a well deserved 5* review. I really liked the contact via text, the ability to pay online, and the recognition of my account when I rebooked. I chose the wrong pick up point, but Veezu and their drivers could not have done more to help me rectify this mistake and make sure I was collected safely. Thank you for persevering and helping me 🙏

Absolutely horrendous service from this company and I will never use them again. I booked a taxi for 5.30 am to the train to London. I booked it well in advance of my train departure and despite two calls to the office and assurances it was priority no taxi arrived and train was missed.
If I could give no stars I would have.

I booked specifically a van, as we had a few pieces of luggage, to take us to the Cambridge train station to go to the airport. Despite booking a van, the company sent us a small car unsuitable for our luggage. As well as turning up late. The driver was very rude telling us I didn't book a van. So we missed our train, we had to book an airport parking costing us a fortune.

This has happened twice, the wrong vehicle was sent to pick us up.

If I book a van, I expect the company to send us a van not a small car, and I expect them to be on time, not half an hour late. They didn't have the excuse of traffic, as it was 5am when we booked it for.

Very poor service and very rude drivers. I would NOT recommend this taxi company and I will NOT be using them again. I will be using Uber from now on, as they have never let us down.