VegasGems Reviews 

576
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Well I usually don't entertain these sites but my little brother let me play on his phone amd well after a few days of playing I was convinced to make my own and well I owe him a big THANK YOU the sig... See more

Company replied

Rated 5 out of 5 stars

Well I usually don't entertain these sites but my little brother let me play on his phone amd well after a few days of playing I was convinced to make my own and well I owe him a big THANK YOU the sig... See more

Company replied

Rated 5 out of 5 stars

Fun place to place my bets. Fast and easy withdrawal process. I has my withdrawal within 40mins after requesting. A+ vegasgems! and top notch customer support. Things they could improve on would be to... See more

Rated 5 out of 5 stars

Polite, courteous, and professional staff. Was skeptical at first because of other sites claiming to do exactly what Vegasgems does do by offering free play etc. So I went in doubtful and came out dou... See more

Company replied


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4.3

Excellent

TrustScore 4.5 out of 5

576 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(576)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Vegas Gems has stolen money from me…

Vegas Gems has stolen money from me multiple times now! Most recently they kicked me out of the game i was playing, chnged my password, and declined my cashout! I know seems crazy but it absolutely happened! I WILL BE REPORTING THEM TO THE GAMIMG AUTHORITIES ALSO! SCUMBAGS!

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

Trash

I won $50 on a $1 bonus. Vegasgems.Games policy is not to pay out on bonus dollars. What a waste of my time. Not to mention the money I added to be eligible for the lame $1 bonus. I will NEVER patron them again.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fun place to place my bets

Fun place to place my bets. Fast and easy withdrawal process. I has my withdrawal within 40mins after requesting. A+ vegasgems! and top notch customer support. Things they could improve on would be to allow a larger withdrawal daily limit.. I mean before you can cash out $100 you have to deposit $1000, little steep you ask me. None the less they were honest and paid my winnings in a quick painless manner. I will absolutely be spin those reels here again very soon!

December 15, 2024
Unprompted review
Rated 1 out of 5 stars

I have submitted my documentation…

I have submitted my documentation multiple times and each time declined. I have also contacted customer support twice and also emailed requesting my account be closed 3 or 4 times or more. There are only so many photos one can take. After so many times it becomes problematic and one will lose interest in using the platform at all. I play on a few accounts and have never had such an issue.

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE!

BEWARE!! Between the DEPOSIT FEE’s, and lack of customer service, or any kind of appreciation for their depositing players, I WOULD ADVISE PLAYING ELSEWHERE. I have deposited $700+ over last several months, and when I inquired about them showing their appreciation in way of a free chip, gems, shards, or whatever they’re called. I was ignored for several days, then finally a response, I am unequivocally told NO. Nothing. Not even a thanks for being such a loyal customer. WOULD ADVISE TO PLAY ELSEWHERE

October 20, 2024
Unprompted review
Rated 1 out of 5 stars

VegasGems.games seems to be under new…


VegasGems.games seems to be under new management, and my recent experience was terrible, far from the positive reviews I've seen. First, I had to submit my photo 50 times. It felt like they were trolling me, insisting that my entire arm be visible while holding my ID by my face. Seriously, who cares if part of my arm isn't in the picture? It's my ID and my face together—what more do they need? This process dragged on for hours.

Finally, when I was able to play and started winning, the game glitched, and I couldn't log back in. I tried to withdraw the roughly $50 I had accumulated, but my request was declined. Then, when I tried to access the site again, I couldn't even log in. It feels like they just wanted to keep my deposit instead of paying out. Beware—you can only play here if you're giving them money, not the other way around.

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

Been playing here since they opened.I…

Been playing here since they opened.I finally won off my AMOE mailer submissions yesterday. It's been 24 hours since I submitted my request for withdrawal and still haven't heard from them. Not even an email confirmation stating they received my request. Will update when and if I'm contacted.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

VegasGems

By far one of the best gaming platforms I've came across so far. Customer service is always helpful, and the amount and variety of games makes it all the better. It is one of the best gaming experiences i’ve ever had throughout all of my gaming experiences this one pays out the most hands down.

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

Awful Online Casino

This online casino is absolutely awful. Not only do you not ever win but the games are also laggy sometimes and it’s overall a bad experience

Username: simonb339

April 21, 2024
Unprompted review
Rated 1 out of 5 stars

Don't get what all these positive…

Don't get what all these positive reviews are about... The app barely gives you 10 cents of gems a day, woah! The site itself is quite dull. As far as time for value, I'd rate this 1/5 stars.

February 25, 2024
Unprompted review
VegasGems logo

Reply from VegasGems

We're truly sorry to hear about the experience you had. We want to make things right for you. Please connect with us via our support email using your website email, and we'll work diligently to resolve the issue. Your satisfaction is our priority.

Rated 5 out of 5 stars

Worth it

Was tentative to try vegasgems but it has been a great experience so far.

January 20, 2024
Unprompted review
VegasGems logo

Reply from VegasGems

Dear Jessica, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!

Rated 5 out of 5 stars

Love the games

January 10, 2024
Unprompted review
VegasGems logo

Reply from VegasGems

Dear customer, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!

Rated 5 out of 5 stars

I just recently became a part of the…

I just recently became a part of the VegasGems community, and was blown away at how great their customer support, attentiveness, quick processing, and how easy everything has been for me without any issues! I highly recommend joining VegasGems 🤗🙌🏼

December 28, 2023
Unprompted review
VegasGems logo

Reply from VegasGems

Dear Amanda, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!

Rated 5 out of 5 stars

Platform was everything advertised I…

Platform was everything advertised I 100 percent recommend you all come try them out.

January 16, 2024
Unprompted review
VegasGems logo

Reply from VegasGems

Dear Stanley, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority and we look forward to seeing you again!

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