This is regarding their Omega-3 product. I emailed them to exclude Vitamin D3 from the omega-3 capsules because it can cause heart palpitations, but they responded that it's only a small dose (200 IU... See more
Company replied
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See what reviewers are saying
I have been using vegetology bone care for many years. I am severely intolerant to dairy and eggs it’s a step below anaphylaxis but horrible severe symptoms and haven’t consumed any dairy at all for 2... See more
Company replied
I made a mistake and put the wrong address in the order. Basically, I moved houses recently and my old address was still in their files. I called them to apologise and see what we could do abou... See more
Company replied
Service reliable and products are good. I get Vit C, Omega 3, B12 and Vitamin D. I get tested for B12 and D over the years and I always have a good result. I take Vit C only occasionally when I have a... See more
Company replied
Company details
- Vitamin and Supplements Store
- Fitness and Nutrition Service
- Health and Beauty Shop
- Nutritionist
- Wellness Center
About Vegetology
Written by the company
Shop Now
Getting the nutritional balance right all of the time isn’t always easy, no matter what diet you choose to follow. We provide high quality, UK made supplements to support your body with the key nutrients it needs to thrive. It’s our passion to create incredible, unique nutritional formulations that supplement health in an eco-friendly, ethical , sustainable way. All our products are sustainably produced using plant-based supplements, making them suitable for Vegans and Vegetarians.
Contact info
Creation House, 50-72 Gauntley Street,, NG7 5HB, Nottingham, United Kingdom
- 0800 170 0184
- help@vegetology.com
- vegetology.com
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Still haven’t received my order after 3…
Still haven’t received my order after 3 weeks
November 14, 2022
Reply from Vegetology
Hi Richard,
I'm so sorry to hear that you haven't received your order yet. I can see from the tracking that there was an issue with the courier delivering your parcel. We have resent your order so hopefully it will be with you very soon.
Have a great day,
Customer Service Team
Efficent and friendly
November 14, 2022
Reply from Vegetology
Hi John,
Thank you for sharing your kind words. It means so much to the team.
We look forward to seeing you again soon!
Customer Service Team
Service was good
Service was good. Website and navigation excellent. Tracking of delivery was not so good as it was not properly updated on the Australian side
September 26, 2022
Reply from Vegetology
Hello Ben,
Thank you so much for leaving a review, we really appreciate it! We are so happy you are part of the Vegetology family.
Have a great day!
Customer Service Team
Let down by using Evri.
Good products, good price, and good customer service, but they use the truly dreadful Evri for shipping.
November 4, 2022
Reply from Vegetology
Hi,
Thank you for for taking the time to review us. We are so happy you are receiving the amazing benefits of our supplements. If you have any issues with receiving your order, please reach out to us at info@vegetology.com
Have a great day,
Customer Service Team
helpfull and vegan with science behind…
helpfull and vegan with science behind it!! pefect
November 11, 2022
Reply from Vegetology
Hi Amy,
Thank you for sharing your kind words. It means so much to the team.
We look forward to seeing you again soon!
Customer Service Team
Failed delivery
My order did not arrive for more than a month! Your staff member was helpful in tracking but the bottomline is that I had to eventually cancel my order. While I got my refund, I had to incur unnecessary charges, FX loss and worst still is the entire process. It wasted a lot of my time and caused me to go without supplements for a few weeks! It was a very unpleasant experience. Having good products that cannot be delivered to your prospects defects the entire purpose.
October 17, 2022
Reply from Vegetology
Hi Rebekah,
I'm so sorry to hear about your experience. We appreciate this can be frustrating. We ship parcels worldwide every day however very occasionally due to circumstances beyond our control, a parcel doesn't reach the customer yet the couriers have assumed it's been delivered.
I'm glad we were able to help and refund you for your order. Please drop us an email at info@vegetology.com with more information about the unnecessary charges you mention in your review so we can look into them for you.
Best wishes,
Customer Service Team
Reply from Vegetology
Hello Terry,
Thank you so much for leaving a review, we really appreciate it! We are super happy that our products are working for you and so happy you are part of the Vegetology family.
Have a great day!
Customer Service Team
I like Vegetology products for quality and value
I like Vegetology products, and would recommend them for both quality and value. On last order though DHL delivery was frustrating when trying to rearrange a missed delivery. Disappointed that my emails to Vegetology customer services at that time also went unanswered.
November 8, 2022
Reply from Vegetology
Hi Catherine,
I'm delighted to hear you would recommend us! I'm sorry to hear that the DHL delivery was frustrating. We paid premium as our usual courier was unable in your area. I'm glad you now have your supplements and can receive their amazing benefits.
I have checked through our emails and can see a reply to your email on 23rd October. If there are other emails that have been unanswered please let the team (info@vegetology.com) know so we can look into it for you.
Have a lovely day,
Customer Service Team
Both of my teenagers have been greatly…
Both of my teenagers have been greatly helped by Vegetology's Omega-3 supplement. It is a great alternative to fish oil and has a good balance of DHA and EPA.
November 3, 2022
Reply from Vegetology
Hello Dawn,
Thank you so much for leaving a review, we really appreciate it! We are so pleased to hear that our Omega-3 product is working so well for your teenagers. It's great to have you all in the Vegetology family.
Have a great day!
Customer Service Team
Good products
Good products. Frustrating when I always get a discount voucher/code when I’ve just made a purchase. I’m not going to buy more now and when I need my vitamins again It would of expired. Shame you have this format. Otherwise always a quick delivery and easy to follow purchase and website. Thanks.
October 26, 2022
Reply from Vegetology
Hi Matthew,
I'm so glad to hear you are enjoying your supplements. We no longer have the 3for2 shopping model but we have so many other great ways to shop and save like Buy More and Save and Subscribe and Save that we feel offer better value for our wonderful customers.
Have a great day,
Customer Service Team
The vitamins worked
The vitamins worked. I took a blood test after taking them and my levels improved :)
November 2, 2022
Reply from Vegetology
Hello Chris,
Thank you for taking the time to leave us a review. We absolutely love hearing how our products are helping our lovely customers. We’re so pleased our supplements are working so well for you.
Have a great day!
Customer Service Team
Satisfied thank you
October 31, 2022
Reply from Vegetology
Hi Patricia,
Thank you for taking the time to review us. We're so happy you continue to receive the amazing benefits of our supplements.
We look forward to seeing you again soon.
Customer Service Team
Ease of choosing products that suit and…
Ease of choosing products that suit and customer service when asked any questions and also updates on delivery status.
October 27, 2022
Reply from Vegetology
Hi Dipan,
Thank you for your great feedback. We are so happy you continue to receive the amazing benefits of our supplements.
Thanks again for your lovely feedback.
Customer Service Team
Great products and service.
October 1, 2022
Reply from Vegetology
Hello Giane,
Thank you so much for leaving a review, we really appreciate it! We are super happy that our products are working for you and so happy you are part of the Vegetology family.
Have a great day!
Customer Service Team
No mercury and no fish had to die to produce this…
No fish had to die to produce this Omega-3. (It takes 10kg of fish bodies to produce 1kg of fish oil.) This is vegan (made from algae) and is the highest dose of vegan EPA/DHA I could find. Unlike fish oils, which are contaminated with mercury, PCBs and dioxins, this is pure omega 3. It contains vitamin D too!
October 27, 2022
Reply from Vegetology
Hi Magda,
Thank you for taking the time to leave us a review. We absolutely love hearing what our lovely customers think of our products. We’re so pleased our Omega-3 is working so well for you.
Have a great day!
Customer Service Team
Reply from Vegetology
Hello Angela,
Thank you so much for leaving a review, we really appreciate it! We are super happy that our Omega-3 is working for you and so happy you are part of the Vegetology family.
Have a great day!
Customer Service Team
Reply from Vegetology
Hi Beth,
Thank you for taking the time to review us, we really appreciate it. It's great to have you in the Vegetology family.
We look forward to seeing you again soon!
Customer Service Team
Great products & service/delivery
Great products & service/delivery. Repeat customer, thanks.
October 14, 2022
Reply from Vegetology
Hi Julie,
Thank you for being such a loyal customer. We are so happy you continue to receive the amazing benefits of our supplements.
Thanks again for your lovely feedback.
Customer Service Team
Quality ingredients and excellent…
Quality ingredients and excellent customer service
October 21, 2022
Reply from Vegetology
Hi Jennifer,
Thank you for sharing your kind words. It means so much to the team.
We look forward to seeing you again soon!
Customer Service Team
Very Efficient team
October 5, 2022
Reply from Vegetology
Hi Carolyn,
Thank you for sharing your kind words. It's great to have you in the Vegetology family.
We look forward to seeing you again soon!
Customer Service Team
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