Vehicle Claim Reviews 

7
TrustScore 4 out of 5

3.8

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Company details

  1. Auto Repair Shop

Information provided by various external sources

Vehicle Claim are here to assist you if you have been involved in a non-fault car accident. We can arrange recovery of you and your vehicle within 60 minutes of your accident. We can have your vehicle repaired to BS10125 approved repairers. We provide a 'drop and swap' like for like car hire service, usually same day. Unlike your insurer, we will not ask you to pay any excess, instead we claim it off the third-party. You will also keep your no claims bonus, even if it is not protected. Hopefully you never need to claim for personal injury, however, if you do, we can help with that too.


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3.8

Great

TrustScore 4 out of 5

7 reviews

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3.8

All reviews

(7)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Who are they really?

When searching your insurance company this number comes up in a strategic position just at the bottom of the phone screen beneath your company's name. Which led my shocked husband searching in the rain and dark to call it in error and waste a precious half hour or so before realising that he wasn't even speaking to his insurance company. By which time, they have all your personal details.

When I searched it in a dry and well lit place I could see how this happened and tried to bring up this search result for further details to see who my husband had actually spoken to but it will only call the number and nothing else.

They assured my husband that they'd cancelled the call as requested but today somebody phones again. I don't know if this is also deliberate but it was really hard to hear who was calling as that part is spoken in one garbled rush. I suspect to distract one into listening to the next information instead. Even when asked to clearly repeat the name it was not spoken clearly and only explained in response to more questions.

I don't know what they are up to but someone has clearly paid for a misleading advert and it's designed to trick accident victims from there.

Interestingly the actual genuine call to the insurance company was faster than the original.

The only thing I can say in their favour is that if the insurance company hadn't changed their hotline number, it wouldn't have been necessary to search.

I wonder if the other reviews on here are even genuine. The possibly genuine company names they gave, have different telephone numbers to the one in the misleading ad. The one they gave later on the phone, (I asked for this), was not possible to get through on.

Edit: My research now leads me to believe that one of this organisation's main incentives for pulling in customers might through "credit hire car" agreement and charges. I would suggest that they attach clear information to the phone number and introduce their services with a clear explanation as to exactly who they are, what they do and how they differ from an insurance company.

November 19, 2017
Unprompted review
Rated 5 out of 5 stars

I found the company very efficient

I found the company very efficient, they responded to my claim quickly keeping me informed every step of the way. 'Gareth' on the phone was both professional and friendly explaining everything clearly.

November 1, 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Vehicle claim

I would highly recommend Vehicle Claim to anybody. The girl on the phone was lovely and helped me with everything (sorry I can't remember your name). They made the whole process as easy as possible. Thanks again.

September 17, 2017
Unprompted review

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