Ordered a VIN report and was charged an additional $31 for a subscription that was never disclosed, I did not sign up for, or receive any receipt for -- I only got a confirmation of the $7 report fee.... See more
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I used this service 3 times although it's quite simple and easy they will automatically sighn you up for a subscription charging you $24.95 on top of the $1 fee for the vinn verification. Customer ser... See more
Company replied
100%. scam. They offer a $1 vehcile title report (that you can view online). 5 days later they charge you $29.95 via a membership plan. At no point do they merchandise a membership plan. Total bait an... See more
Total Scam, charged $7 for one vin report which lacked important data, several days later I go a charge on my VISA for $30 subception fee. canceled the subscription and then had my VISA card charge o... See more
1.3
Bad
53 reviews
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Very unsatisfied client.
I paid my part of $1 as it shown on the site. I checked the bank statement online. Charged me $1 plus $24 something. Recieved the report, got no information on reports but only make and model. Even tho, i tried to get back on. It wont let me get back in my account while it wont allow me type in my new password. It seem to be scam. But i am very unsatisfied client. I want refund.
August 1, 2021
Unprompted review
It’s a scam
All these review responses say that the additional $25 was “very clear” and at the top of the page, but all I saw when I checked was a small banner that didn’t say that I was going to be charged and doesn’t state that that’s what I’m paying for, many sites put offers on banners like that. I believe this is a scam because it doesn’t state that you will be charged $25.
July 30, 2021
Unprompted review
Report with no information
I just got a report. Scam. Says my state does not provide information to them. Could have told me before I paid. Do not use this site. Rip off.
July 27, 2021
Unprompted review
Reply from vehiclehistory.us.org
Hi Steve,
I've located your order in our system and processed a cancellation and full refund for you. I apologize for the inconvenience, and will certainly send your feedback over to our development team for rectification.
I'd like to assure you that we do our absolute best to provide customers with a high-quality, up-to-date report. In rare instances, data that is important to a customer may not be available. If that happens, we're more than happy to offer a full refund.
If you require assistance with anything else, please feel free to reach out to support@vehiclehistory.us.org (response in under 24 hours), live chat us 24/7 at vehiclehistory.us.org, or call us 24/7 at 1-800-856-7198.
Xavier R.
Customer Support Manager
VehicleHistory.us.org
Scam
Scam. Lead to believe I would be charged $1 for 1 report. I was charged $24.95 right away.
July 25, 2021
Unprompted review
Claims to charge $1 for trail
Claims to charge $1 for trail. Will charge you $24.95 immediately. Did not even give a complete report. Don't waste your money. Go to a more reputable car checking company
July 25, 2021
Unprompted review
Reply from vehiclehistory.us.org
Hi Emily,
We do not advertise a trial membership anywhere on our website. We have never made use of a trial model. Furthermore, we do not have a customer under your name in our system.
Our website advertises a $1 vehicle history pre-purchase essentials report, which means you're charged $1 for the initial report that you query. The purchase that follows is clearly disclosed on the following page, before ever obtaining your billing information. The offer that is shown to a customer varies - a customer may see a weekly, bi-weekly, or monthly subscription option. In all cases, there is a large banner at the top of the page that plainly discloses the term and full price of the plan. Using the example of a bi-weekly (every two weeks) subscription option, the following appears in large text placed inside a banner with a bright green background: "Save Money. Volume Discount Package of $25 per two weeks, for 12 months, Total $599 Up to 25 Biweekly Reports". Additionally, the purchase details are disclosed an additional two times on this page - once in the Money Back Guarantee box, and once in the Order Summary box. Furthermore, the customer is asked to check a box that signals their affirmative consent to be charged in accordance with the Order Summary. On the next page (after placing the order), the customer is asked to provide their signature.
If you're unsatisfied with our service and would like a full refund issued to you immediately, or require assistance with anything else, please feel free to reach out to support@vehiclehistory.us.org (response in under 24 hours), live chat us 24/7 at vehiclehistory.us.org, or call us 24/7 at 1-800-856-7198. We'd be happy to process an easy, no questions asked refund for you.
Xavier R.
Customer Support Manager
VehicleHistory.us.org
I want my money back SCAM I'M GOING TO…
I want my money back SCAM I'M GOING TO HAVE TO CANCEL MY CARD AND IT'S BILL TIME FOR ME MEANING EVERYTHING WILL BE LATE BECAUSE THIS SITE HAS MY CARD INFO THAT I NOW HAVE TO CANCEL VERY IRATE!!!!
May 25, 2021
Unprompted review
Reply from vehiclehistory.us.org
Hi Donna,
I can assure you that our website is not a scam. Our website advertises a $1 vehicle pre-purchase essentials report, which means you're charged $1 for the initial report that you query. The purchase that follows is clearly disclosed on the following page, before ever obtaining your billing information. The offer that is shown to a customer varies - a customer may see a weekly, bi-weekly, or monthly subscription option. In all cases, there is a large banner at the top of the page that plainly discloses the term and full price of the plan. Using the example of a bi-weekly (every two weeks) subscription option, the following appears in large text placed inside a banner with a bright green background: "Save Money. Volume Discount Package of $25 per two weeks, for 12 months, Total $599 Up to 25 Biweekly Reports". Additionally, the purchase details are disclosed an additional two times on this page - once in the Money Back Guarantee box, and once in the Order Summary box. Furthermore, the customer is asked to check a box that signals their affirmative consent to be charged in accordance with the Order Summary. On the next page (after placing the order), the customer is asked to provide their signature.
If you're unsatisfied with our service and would like a full refund issued to you immediately, or require assistance with anything else, please feel free to reach out to support@vehiclehistory.us.org (response in under 24 hours), live chat us 24/7 at vehiclehistory.us.org, or call us 24/7 at 1-800-856-7198. We'd be happy to process an easy, no questions asked refund for you.
Xavier R.
Customer Support Manager
VehicleHistory.us.org
Scam Scam Scam
May 13, 2021
Unprompted review
Reply from vehiclehistory.us.org
Hi Eddie,
I can assure you that our website is not a scam. Our website advertises a $1 vehicle pre-purchase essentials report, which means you're charged $1 for the initial report that you query. The purchase that follows is clearly disclosed on the following page, before ever obtaining your billing information. The offer that is shown to a customer varies - a customer may see a weekly, bi-weekly, or monthly subscription option. In all cases, there is a large banner at the top of the page that plainly discloses the term and full price of the plan. Using the example of a bi-weekly (every two weeks) subscription option, the following appears in large text placed inside a banner with a bright green background: "Save Money. Volume Discount Package of $25 per two weeks, for 12 months, Total $599 Up to 25 Biweekly Reports". Additionally, the purchase details are disclosed an additional two times on this page - once in the Money Back Guarantee box, and once in the Order Summary box. Furthermore, the customer is asked to check a box that signals their affirmative consent to be charged in accordance with the Order Summary. On the next page (after placing the order), the customer is asked to provide their signature.
If you're unsatisfied with our service and would like a full refund issued to you immediately, or require assistance with anything else, please feel to free reach out to support@vehiclehistory.us.org (response in under 24 hours), live chat us 24/7 at vehiclehistory.us.org, or call us 24/7 at 1-800-856-7198. We'd be happy to process an easy, no questions asked refund for you.
Xavier R.
Customer Support Manager
VehicleHistory.us.org
SCAM SCAM BEWARE!
I bought the 1$ charge for the vin check which did not help. I used a card with only 1$ on it so I didn't get any other charges but got 2 text saying “24.95 was not charged to your account” which was them trying to take it, and “7.98 was not charged” which was them again, I am convinced they are trying to take whatever they can get.
April 18, 2021
Unprompted review
Reply from vehiclehistory.us.org
Hi Thomas,
I'd like to assure you that we do our absolute best to provide customers with a high-quality, up-to-date report. In rare instances, data that is important to a customer may not be available. If that happens, we're more than happy to offer a full refund.
I can assure you that our website is not a scam. Our website advertises a $1 vehicle pre-purchase essentials report, which means you're charged $1 for the initial report that you query. The purchase that follows is clearly disclosed on the following page, before ever obtaining your billing information. The offer that is shown to a customer varies - a customer may see a weekly, bi-weekly, or monthly subscription option. In all cases, there is a large banner at the top of the page that plainly discloses the term and full price of the plan. Using the example of a bi-weekly (every two weeks) subscription option, the following appears in large text placed inside a banner with a bright green background: "Save Money. Volume Discount Package of $25 per two weeks, for 12 months, Total $599 Up to 25 Biweekly Reports". Additionally, the purchase details are disclosed an additional two times on this page - once in the Money Back Guarantee box, and once in the Order Summary box. Furthermore, the customer is asked to check a box that signals their affirmative consent to be charged in accordance with the Order Summary. On the next page (after placing the order), the customer is asked to provide their signature.
Please note (and I have confirmed this with our backend development staff) - we do not, and have never had a policy of attempting to bill lower amounts to "take whatever [we] can get." There is absolutely no functionality in any of our back-end or front-end systems that would facilitate this kind of billing.
If you're unsatisfied with our service and would like a full refund issued to you immediately, or require assistance with anything else, please feel free to reach out to support@vehiclehistory.us.org (response in under 24 hours), live chat us 24/7 at vehiclehistory.us.org, or call us 24/7 at 1-800-856-7198. We'd be happy to process an easy, no questions asked refund for you.
Xavier R.
Customer Support Manager
VehicleHistory.us.org
THIS SITE IS PURE FRAUD!!
THIS SITE IS PURE FRAUD!!! STAY AWAY!!!
This site offers a vehicle history report, but then before finishing the report, it request a payment of $1, and requires a bunch of personal information. Then when you trigger the $1 credit card payment, the button for getting the report does nothing, but instead it sends you to a screen that says you now get 25 reports in the next month. Check your credit card, and you'll find you were charged $1 and $24.99. I found a button to request a refund, and got a screen that says "one of our friendly support staff will issue a refund as soon as possible." We'll see. So as of now, I'm out $25.99 and haven't received a single report.
April 13, 2021
Unprompted review
I used this service 3 times although…
I used this service 3 times although it's quite simple and easy they will automatically sighn you up for a subscription charging you $24.95 on top of the $1 fee for the vinn verification. Customer service is ok but I had to call 3 times to get my second refund back.
March 20, 2021
Unprompted review
Reply from vehiclehistory.us.org
Hi wunfstgsr,
I'm happy to hear that our service is simply and easy for consumers. However, I'm deeply concerned that it took three calls for you to obtain a refund. A single call, live chat, or email is all that is required to obtain a cancellation or refund. If you'd like us to look into why this anomaly occurred, please send an email with your purchase details to support@vehiclehistory.us.org.
Our website advertises a $1 vehicle pre-purchase essentials report, which means you're charged $1 for the initial report that you query. The purchase that follows is clearly disclosed on the following page, before ever obtaining your billing information. The offer that is shown to a customer varies - a customer may see a weekly, bi-weekly, or monthly subscription option. In all cases, there is a large banner at the top of the page that plainly discloses the term and full price of the plan. Using the example of a bi-weekly (every two weeks) subscription option, the following appears in large text placed inside a banner with a bright green background: "Save Money. Volume Discount Package of $25 per two weeks, for 12 months, Total $599 Up to 25 Biweekly Reports". Additionally, the purchase details are disclosed an additional two times on this page - once in the Money Back Guarantee box, and once in the Order Summary box. Furthermore, the customer is asked to check a box that signals their affirmative consent to be charged in accordance with the Order Summary. On the next page (after placing the order), the customer is asked to provide their signature.
If you require assistance with anything else, please feel free to reach out to support@vehiclehistory.us.org (response in under 24 hours), live chat us 24/7 at vehiclehistory.us.org, or call us 24/7 at 1-800-856-7198.
Xavier R.
Customer Support Manager
VehicleHistory.us.org
Possible scam
In October 2020 I was about to buy a car. I paid $1 via a credit card in order to get a vehicle report. The report I received was basically no adverse history. I thought this strange seeing as there were multiple color tones on the car.
Shortly afterwards I discovered that my account was showing multiple charges of $18.95 within 2 1/2 weeks of my inquiry. I contacted the company with a demand for a refund.
After several phone calls and emails I received a reimbursement of $1 and an $18.95 refund and a cancellation of my "subscription".
I did not ask for a subscription and the other two $18.95 charges to my account have, to date, never been refunded.
I have received several email claiming a refund to my credit card that my Bank Account never confirmed.
I found it impossible to locate the firm, the phone calls are always taken by a third party, and the emails I received that had attachments, which were impossible to open, never showed proof of stated refunds.
I am totally convinced this company is a scam based on their responses.
December 6, 2020
Unprompted review
Reply from vehiclehistory.us.org
Hi Kerry,
I'd like to assure you that we do our absolute best to provide customers with a high-quality, up-to-date report. In rare instances, data that is important to a customer may not be available. If that happens, we're more than happy to offer a full refund.
Our records show that you've been in touch with one of our customer support managers, who has been assisting you with achieving a resolution. It looks like all charges have been successfully refunded back to you.
Our website advertises a $1 vehicle pre-purchase essentials report, which means you're charged $1 for the initial report that you query. The purchase that follows is clearly disclosed on the following page, before ever obtaining your billing information. The offer that is shown to a customer varies - a customer may see a weekly, bi-weekly, or monthly subscription option. In all cases, there is a large banner at the top of the page that plainly discloses the term and full price of the plan. Using the example of a bi-weekly (every two weeks) subscription option, the following appears in large text placed inside a banner with a bright green background: "Save Money. Volume Discount Package of $25 per two weeks, for 12 months, Total $599 Up to 25 Biweekly Reports". Additionally, the purchase details are disclosed an additional two times on this page - once in the Money Back Guarantee box, and once in the Order Summary box. Furthermore, the customer is asked to check a box that signals their affirmative consent to be charged in accordance with the Order Summary. On the next page (after placing the order), the customer is asked to provide their signature.
I apologize for the difficulty you had in finding our support channels. We try to make this as easy as possible - there is a live chat widget on nearly every page of our website, an email on our homepage, and a phone number on almost every page. If you have any thoughts about how we can better disclose our support channels, please let us know by emailing support@vehiclehistory.us.org.
If you require assistance with anything else, please feel free to reach out to support@vehiclehistory.us.org (response in under 24 hours), live chat us 24/7 at vehiclehistory.us.org, or call us 24/7 at 1-800-856-7198.
Xavier R.
Customer Support Manager
VehicleHistory.us.org
Fraudulent Charges - In Process
This service advertises a $1.00 vehicle-history report. After charging me $1.00 for a vehicle history report, I was charged $18.95 by the same organization with no explanation. A couple weeks later, a similar charge was attempted but failed to clear my financial institution. A week later, another charge was attempted for the same amount from an entity named "CARDATA".
I advised the agent that delivered the report about my situation. The agent advised I would be refunded. I asked for an explanation of why I was charged. The agent never responded.
I was refunded by disputing the charge with my credit card company. My larger disappointment with this service is the lack of communication from the agent.
After conducting an Internet search, I found warnings about scams originating at this website. My experience is poor, but distinct from the scams I found reported.
August 21, 2020
Unprompted review
Reply from vehiclehistory.us.org
Hi Jay,
Thank you for providing us with this feedback. I'm very sorry to hear about your poor experience with our customer support team. We do our best to make sure that every customer inquiry is attended to in the most professional and expedited manner possible. Regrettably, there are rare occasions where a customer doesn't feel that their query has been properly handled. We take all instances of this incredibly seriously and do a thorough investigation, which includes auditing the interaction and support agent responsible. We continually incorporate feedback like yours into our customer support processes.
Our website advertises a $1 vehicle pre-purchase essentials report, which means you're charged $1 for the initial report that you query. The purchase that follows is clearly disclosed on the following page, before ever obtaining your billing information. The offer that is shown to a customer varies - a customer may see a weekly, bi-weekly, or monthly subscription option. In all cases, there is a large banner at the top of the page that plainly discloses the term and full price of the plan. Using the example of a bi-weekly (every two weeks) subscription option, the following appears in large text placed inside a banner with a bright green background: "Save Money. Volume Discount Package of $25 per two weeks, for 12 months, Total $599 Up to 25 Biweekly Reports". Additionally, the purchase details are disclosed an additional two times on this page - once in the Money Back Guarantee box, and once in the Order Summary box. Furthermore, the customer is asked to check a box that signals their affirmative consent to be charged in accordance with the Order Summary. On the next page (after placing the order), the customer is asked to provide their signature.
It seems as though you've successfully sought a reversal through your bank due to the lack of communication from one of our customer support agents. This is regrettable, as we would've greatly enjoyed giving you an easy, no questions asked refund - a courtesy that we offer to every single customer that calls, live chats, or emails us requesting one. If you still need assistance with anything, please feel free to reach out to support@vehiclehistory.us.org (response in under 24 hours), live chat us 24/7 at vehiclehistory.us.org, or call us 24/7 at 1-800-856-7198.
Xavier R.
Customer Support Manager
VehicleHistory.us.org
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