horrible company that does not like to pay. Claims take forever, that is for an inspector to come and look at vehicle after dealership recommendation on repairs. will deny claims stating inspector cou... See more
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I have waited over three months for the gap payment to be made and forced to make double car payments to avoid negative marks on my credit because there is no follow up from this company as it relates... See more
Great coverage, the only issues I had was the deductible was $100.00 more than I was told when I was sold the policy @ Subaru of Plano. I also didn’t find out about a rental car possibility until I sp... See more
Company replied
I had to deal with many representatives! All we’re understanding and friendly except one. My advice is you get a rude one hang up and call back - there are very good ones also if you have a warranty... See more
Company replied
Company details
Written by the company
You know Allstate as a leading national provider of auto insurance and more. Insurance is just one of the ways we serve our customers. For over 30 years, we've also partnered with dealerships nationwide to offer customers vehicle protection products that take the stress out of vehicle ownership. With over 3.1 million customers actively protected and over $1.4 billion in claims paid, we are the trusted name in the vehicle protection industry. Allstate Vehicle Protection was created to offer you affordable protection plans, reliable and hassle free claims, backed by Allstate. Our family of protection products are built to be the total solution — handling everything from rescuing you on the side of the road, ensuring you have a way to get around while your car is in the shop, and of course covering the bill. We are here to make your car problems, our problem.
Contact info
1776 American Heritage Life Dr, 32250, Jacksonville, United States
- 877-204-2242
- ADScontactus@allstate.com
- vehicleprotection.allstate.com
2.8
Average
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Paid without a fight
you paid for a repair without me having to fight to get the coverage I had paid for.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Good work all around
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Theresa. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Thankful for the coverage
Thankful for the coverage. Easy process through dealership!
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Gary. We’re excited to be able to approve your claim. Thank you for being part of the Allstate family. We will gladly pass the feedback on to our teams.
Awesome plan! Didn’t have to pay anything.
I didn’t have to pay a penny out of pocket. They were able to complete my maintenance in one day!
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
We are very pleased with our…
We are very pleased with our experience. Honda of Keene, NH was very helpful in looking up our coverage and administering to our bill. It was a great savings to us. Thank you.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for leaving a review. We're glad to be able to get you back on the road and will share your experience with our Claims team and your service center.
Reply from Allstate Vehicle Protection
Thank you for your review Robert. We’re excited to be able to approve your claim. Thank you for being part of the Allstate family. We will gladly pass the feedback on to our teams.
Originally when I called up the lady…
Originally when I called up the lady couldn’t have been nicer. And emailed me what I needed on the spot
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Dynamike. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Ac diagnostic
It was an hour for diagnostic service and Allstate only paid half hour!
September 5, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Rick. We apologize for your recent experience. Unfortunately there seemed confusion on your diagnostic. We will make sure to share your feedback. If you need any additional clarification please feel free to contact us at 1-877-204-2242.
Less hassle
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Bamba. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review Lisa. We’re glad to be able to approve your claim. Thank you for being part of the Allstate family. We will gladly pass the feedback on to our teams.
All my questions were answered about my…
All my questions were answered about my coverage and the whole process went very smoothly.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
THE AMOUNT ANS HOW THE TECH WENT ABOVE…
THE AMOUNT ANS HOW THE TECH WENT ABOVE TO MAKE IT HAPPEN
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Andrea. We’re excited to be able to approve your claim. Thank you for being part of the Allstate family. We will gladly pass the feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review Misti. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
They were very thorough
They were very thorough. Kept in contact with me with problems they found.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Diana. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Bad extended insurance company
I should have not had to pay for the steering alignment that was needed because of the steering issue but you guys didn't cover it wich is complete bs when the plan I got was bumper to bumper coverage so all issues should be covered besides my deductible
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review. We apologize for your recent experience. At Allstate we want to make sure your receiving the services you have paid for. After reviewing your claim, an alignment was never requested by the service center. Please contact our Claims Department at 1-877-204-2242 with the following information(invoice for the alignment, proof of payment, and mailing address ) so we can issue a reimbursement. Again we apologize for the confusion and look forward to hearing from you.
Worth having the coverage!
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Adriana. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Very efficient service
Very efficient service. Successfully negotiated repairs with BMW dealer.
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review George. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Parts and repairs covered
Parts and repairs that were covered on our warranty saved us lots of money
September 19, 2023
Reply from Allstate Vehicle Protection
Thank you for your review Christine. We strive to give our customer’s the best experience when they become a part of the Allstate family. We will gladly pass the feedback on to our teams.
Reply from Allstate Vehicle Protection
Thank you for your review. We’re glad to be able to cover your claim in a timely manner. Allstate strives to give our customers the best level of coverage. We will gladly pass your feedback on to our teams.
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