Vehicle Wise Reviews 39

TrustScore 2.5 out of 5

2.6

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Rated 2 out of 5 stars

Ordered a reconditioned gearbox in September 2025 for a Renault Trafic van, we paid the surcharge which should have been credited back to us once the old unit was collected and returned. The... See more

Rated 4 out of 5 stars

Thanks to Alex and his team , had engine fitted in RENAULT CAPTURE earlier this year , they sorted out another problem few months later as still under warranty , Alex kept in touch with progress etc .... See more

Rated 1 out of 5 stars

Factory recon Nissan Navara engine lasted one week. Low oil pressure warning light ! Oil feed pipe in sump split in under 350 miles. Replaced, new S/s pipe, new oil, filter. Lasted 3 days, warning lig... See more

Rated 5 out of 5 stars

It is second time I bought a 1.6 Renault engine from this company. At first time, it outlasted the original engine fitted by Mercedes (C200d) by shocking 50 000 miles. My second engine from this compa... See more

Company details

  1. Mechanic

Written by the company

VehicleWise supplies quality re-built engines, gearboxes, turbo chargers and diesel Injectors. VehicleWise has earned an excellent reputation for service, expertise and efficiency. All of our reconditioned parts are sold with a full 12 months unlimited mileage warranty (unless otherwise stated) In Accrington, we have relocated to a large former Volvo dealership in the heart of the town. We are only 5 minutes away from Junction 8 of the M65. Our company is family owned and operated, and it has been in operation since 1990. Because of our extensive experience, we are able to provide a friendly and knowledgeable service at VehicleWise. Using our computerised part recognition system, we can quickly identify and check the availability of component parts, allowing us to provide you with immediate confirmation of the price and delivery time for any specific parts. You can buy with confidence knowing that all of the components have been thoroughly cleaned, checked, and tested before being offered for sale. When compared to purchasing new car parts, we guarantee that you will save a significant amount of money by using our parts. Over the years, vehicle dismantling has developed a less than favourable reputation; however, we at VehicleWise are complete professionals who provide dismantling, garage services, and an inventory of parts. Before being offered for sale, all of our new and used engines are thoroughly cleaned, inspected, and tested. In addition to offering complete engines or engine parts for sale, we also offer brand new engines at prices that are extremely competitive when compared to those charged by dealerships. A brand new addition to our services is a collection and specialist fitting service that is available throughout the United Kingdom. Our specialist fitters are all timed served Renault mechanics with a combined experience of more than 100 years in the automotive industry. We are open for business five days a week and are equipped to ship parts anywhere in the United Kingdom or internationally. We provide a delivery service within two working days for anywhere in the United Kingdom. Whenever we ship internationally, we choose the quickest and most cost-effective method possible based on the urgency of the shipment. We will respond to your questions or orders via phone, mail, fax, or email, and payment can be made by check, debit card, or credit card, among other methods. Mechanical Components are those that make things move. In order to accommodate the large number of vehicles we dismantle, we are able to provide a comprehensive range of mechanical components. These include suspension systems, braking systems, steering and transmissions, wheels and tyres, among others. No matter what mechanical part you require, our sales team will make every effort to locate it for you. Please contact us on 01254 388860. Components of the electrical system With our computerised part recognition system, we are confident that we will have easy access to all of the parts that we have available, including our comprehensive range of electrical components, which includes alternators and bulbs as well as window motors and light units. We also have sensors, starter motors, ignition switches, and spark plugs, as well as everything in between. Whatever you require, we can assist you. Please contact us on 01254 388860. Engines, both new and used Before being offered for sale, all of our new and used engines are thoroughly cleaned, inspected, and tested. In addition to offering complete engines or engine parts for sale, we also offer brand new engines at prices that are extremely competitive when compared to those charged by dealerships. A brand new addition to our services is a collection and specialist fitting service that is available throughout the United Kingdom. Our specialist fitters are all time served Renault mechanics who have undergone extensive training. Please contact us on 01254 388860. Body Panels are made of a variety of materials. Body panels from a wide range of Renault makes and models are available in our warehouse, including doors, bonnets, boot lids, complete doors with windows, and bumpers, among other things. Interiors, seats, dashboards, and even complete body shells are all available from us. Our knowledgeable staff will respond to your inquiries via mail, phone, fax, or email, and they will be able to quickly determine whether or not our stores have the parts you are looking for. Our inventory includes not only high-quality used spare body parts, but also new parts that have been shipped directly from the manufacturer. Testing and Quality Assurance It is common for us to purchase entire vehicles, which we will then dismantle and store the parts for future sale. After being dismantled, the parts are thoroughly cleaned, checked, and tested before being sold, and they come with a 90-day warranty. Second hand parts are typically sold for a fraction of the cost of a new replacement part purchased from a dealership. As a result, many replacement parts sold by dealers (exhausts, electrical, brakes) are not the original part but a copy of the original part; therefore, by purchasing the parts from VehicleWise, you will be purchasing the identical spare part that was originally fitted to the vehicle during manufacture, giving you peace of mind that the part is genuine at a more affordable price. Guaranteed for 90 days Because we are so confident in our products, we offer a 90-day money-back guarantee on all of them. Our used parts are sourced from insurance total loss vehicles rather than end-of-life vehicles, resulting in a higher-quality component than those sourced from other sources. In fact, we receive 90 percent of our used parts directly from motor insurance companies with which we have established relationships. Delivery in 2 working days or less. We are open for counter sales five days a week and are equipped to ship parts anywhere in the United Kingdom or internationally. We provide a delivery service within two working days for anywhere in the United Kingdom. Whenever we ship internationally, we choose the quickest and most cost-effective method possible based on the urgency of the shipment. We will respond to your questions or orders via phone, mail, fax, or email, and payment can be made by check, debit card, or credit card, among other methods.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

39 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Perfect reconditioned engine and gearbox

I had a 64 plate Vauxhall Movano van, and I decided to have a complete engine replacement, new injectors, gearbox, and clutch installed. I also had them perform an MOT at the same time. The expertise and professionalism of this company exceeded my expectations. They took the time to provide detailed explanations of all the work they carried out, and Alex kept me informed of the progress throughout. It’s been six months since the repairs, and my van still runs as smoothly as when it was new. Their unlimited mileage/12-month warranty was the primary reason I chose their services, even though I’m based in Scotland. It’s important to note that the warranty requires oil and filter changes every 6000 miles, which the van has undergone twice now. I highly recommend this company to anyone; don’t miss out on their exceptional service. I’m a very satisfied customer, and their friendly team made the experience pleasant. I will definitely return for any future needs.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

I chose this company for a…

I chose this company for a reconditioned gearbox for my Renault Clio, and my experience with the purchasing process exceeded all expectations. I wish I could give them 10 stars. They were incredibly helpful with any questions or requests I had. I also appreciated their assistance when I returned my old gearbox and accidentally left a part behind. Special thanks to Anthony.

The installation of the gearbox was performed in my garage, and so far, it’s working well. I’m quite confident it will continue to perform, and it’s reassuring that the company offers a one-year warranty on the item.

Overall, I have nothing but praise for this company, and I would give them a 5-star rating across the board.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. I ordered an ignition barrel on Friday afternoon ( late on Friday and it arrived with me mid morning next day Saturday ) 400 miles ( give or take ) 🙂 👍

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

Would not use them again

Would not use them again. Sent me a faulty engine which was releasing metal fillings which was causing the engine to stutter. When phoning them they were less than helpful and rude, wanting me to drive a dodgy car from Scotland down to Blackburn. Only reason I’ve not went further is the car was in a car crash not long after.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Quality part

Quality part. Good service.

September 23, 2022
Unprompted review
Vehicle Wise logo

Reply from Vehicle Wise

Much appreciated Rob!

Rated 5 out of 5 stars

Can’t fault them

Can’t fault them, item delivered next day perfect thank you.

September 23, 2022
Unprompted review
Vehicle Wise logo

Reply from Vehicle Wise

Thanks Roadshow blogquesada, we hope to deal with you again soon!

Rated 5 out of 5 stars

Great service from Vehiclewise

Great service from Vehiclewise. It’s a stressful and expensive time when you have to replaced a blown up engine. Alex and Vicki were fantastic to deal with. They new what was needed and supplied a fully reconditioned engine. It has now been fitted and we now have our horsebox on the road again. I would definitely recommend dealing with these guys. I had no problems speaking on phone or getting answers to emails. Thank you very much for your help.

November 11, 2022
Unprompted review
Vehicle Wise logo

Reply from Vehicle Wise

Thank you, Jonathan. Your review is greatly appreciated by everyone.

Rated 5 out of 5 stars

Absolutely awesome service

Absolutely awesome service! Dropped my van off in the morning for a reconditioned gearbox’ ready the same day ‘ we’ll done !!!! ⭐️ ⭐️⭐️⭐️⭐️

November 11, 2022
Unprompted review
Vehicle Wise logo

Reply from Vehicle Wise

Thanks :)

Rated 1 out of 5 stars

Avoid this company at all costs

I bought a product from this company and when I decided to return it and accept they take 25% off for "restocking fees", they refused to refund the money and claimed the courier attended to collect a couple of times and I was not home (unarranged collection) which cost the value of the item!!!!!!!!! their customer service is an absolute joke, I am seeking legal advice at the moment - avoid dealing with this company at all costs.

After 33 emails they refunded the money with the stocking fees. It should not take that hard process to take my money back!!!

November 10, 2022
Unprompted review
Vehicle Wise logo

Reply from Vehicle Wise

Unfortunately, you requested that we arrange for a courier to retrieve a correctly supplied item from you, and it costs money every time a courier attempts to collect from you.

It is not our fault that you did not answer the phone or door on three successive occasions. As a result, there is no remaining balance on your refund.

Although you have received a full refund as a gesture of goodwill, so please double-check your facts before leaving a negative review and attempting to destroy a small business.

Kindest regards

Rated 1 out of 5 stars

Be very careful

Be very careful, I bought a recon engine last year and just over 2 months out of warranty and just over 10,000 miles the engine as broken down with a major fault which my local garage said would cost too much to repair. Vehiclewise response was to get it to them to diagnose, when asked if they would help in some way their response was 'its out of warranty', So after spending nearly £4,500 on what was advertised has a completely reconditioned engine, and following exactly what was required for the warranty I am left with what will now be a write off so this is why i say be very careful when considering a recon engine.

October 20, 2022
Unprompted review
Vehicle Wise logo

Reply from Vehicle Wise

Hello David Stone, Thank you for your feedback. As stated clearly, we provide a one-year warranty on our recon engines; however, you contacted us about the problem 16 months after purchasing the engine, so the warranty had expired. We asked you to bring the vehicle to us so that we could inspect it and determine what the problem was, as well as whether the engine had actually failed; if it had, we would have devised the most cost-effective solution to get your vehicle back on the road, but you refused. There are numerous parts on the vehicle that could have failed, and it could be a simple and inexpensive fix.

Rated 1 out of 5 stars

They gave me broken parts and refused…

They gave me broken parts and refused to give any refund
Please think carefully before choosing this company!

November 18, 2021
Unprompted review
Vehicle Wise logo

Reply from Vehicle Wise

Hello

As stated in the description on the adverts for the Volvo Doors:

" Please be aware this part is a used, previously fitted second-hand item. There may be some cosmetic scratches and or marks. Please view all images."

Condition: MINOR MARKS/SCRATCHES

PARTS SOLD FROM THIS ESTABLISHMENT ARE AUTO SALVAGE AND SOLD AS SUCH, WHILST WE MAKE EVERY
EFFORT TO GIVE VALUE FOR MONEY, WE CANNOT GUARANTEE EACH PART TO BE ABSOLUTELY PERFECT.

We also have CCTV footage of you urinating all over our and our customers' vehicles, as well as acting very disrespectfully and abusively towards our employees, which we will NOT tolerate.

When you was at our premises, you stated that you wanted a refund because you couldn't fit your doors in your car; we then had one of our employees kindly assist you in lifting the doors into your car, and you were more than happy to leave with the doors.

When you contacted us after leaving our premises, we offered you a refund if you returned the doors in the same condition they were given to you, but you declined.

Kindest regards

Rated 1 out of 5 stars

This was the worst experience I ever…

This was the worst experience I ever had.
I have been to their yard to buy two volvo doors, I have paid £440 for them without seeing the doors but they stated that the doors are in a perfect condition.
When they brought the doors to me they were damaged, dented and scrached.

I have imediately informed the gentleman at the office and asked for a refund.

He refused to give my money back with an offensive attitude and forced me to leave the yard with two damaged doors as they made me feel unsafe.

Now after three weeks I am still trying to get the doors returned and receive a refund but they are just ignoring my emails.

I will have to go the legal

November 18, 2021
Unprompted review
Vehicle Wise logo

Reply from Vehicle Wise

Please keep in mind that this is the same person as 'Marius Marin,' as he is using multiple fake accounts, using unlawful defamation methods.

As stated in the description on the adverts for the Volvo Doors:

" Please be aware this part is a used, previously fitted second-hand item. There may be some cosmetic scratches and or marks. Please view all images."

Condition: MINOR MARKS/SCRATCHES

PARTS SOLD FROM THIS ESTABLISHMENT ARE AUTO SALVAGE AND SOLD AS SUCH, WHILST WE MAKE EVERY
EFFORT TO GIVE VALUE FOR MONEY, WE CANNOT GUARANTEE EACH PART TO BE ABSOLUTELY PERFECT.

We also have CCTV footage of you urinating all over our and our customers' vehicles, as well as acting very disrespectfully and abusively towards our employees, which we will NOT tolerate.

When you was at our premises, you stated that you wanted a refund because you couldn't fit your doors in your car; we then had one of our employees kindly assist you in lifting the doors into your car, and you were more than happy to leave with the doors.

When you contacted us after leaving our premises, we offered you a refund if you returned the doors in the same condition they were given to you, but you declined.

Rated 5 out of 5 stars

seat belts for a 2016 Nissan…

bought 2 seat belts for a 2016 Nissan pulsar, couldn't be happier with the communication from the company, prompt and polite, very knowledgeable and happy to combine postage for the 2 belts, bought separately.
Postage was insanely quick, arrived next day, even though the courier stamp was 48hr, which I would have still been impressed with, given im on the Isle of Wight, some companies think that's somewhere in the Med and won't ship....

Cant fault the service from start to finish, I work in a car parts supplier (ses autoparts) and wish half our suppliers were this good...!

June 30, 2021
Unprompted review
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