VeinCentre - Colchester Reviews 

Very friendly receptionist and Doctor/nurse were very professional and reassuring.

Very friendly and helpful

I visited the Colchester clinic for the 4th time including my consultation to have some mirco thread veins treated following successful EVLA and Sclerotherapy in October and December last year. Both my consultant, nurse and receptionist were welcoming again. They listened to my areas of concern and I am hopeful for some improved comestic results in time for the summer, thank you.

Completed my second course of foam sclerotherapy at Colchester for varicose veins. I had undergone Avulsions, EVLA and foam sclerotherapy treatment on both legs on my first visit. Totally professional throughout from all of the staff, Karen on reception, Liz the nurse and Bianca the consultant. Bianca explained the process comprehensively before and during the treatment to ease any fears. Patience required to see final results but all looking good and pre treatment pain and cramping has disappeared.

Can’t praise the staff highly enough at the Colchester clinic. I have just had my second course of treatment and each time I have attended the clinic every member of staff have made me feel so welcome and put me at ease. I have wanted to get my veins treated for years and just wish I had started this treatment ages ago. Obviously I will have to wait a while to appreciate the final outcome but up until now I would definitely recommend Veincentre to anyone thinking of having this procedure.

Update on the below review. I was called by the customer service team - extremely responsive once the review was published. They were very apologetic and concerned with my disappointment. Great so far..... they arranged for me to see another vein specialist offering a laser consultation, I was advised during the call that after I attend the arranged appointment they would speak to Natalia (consultant) and then call me to discuss a way forward to achieve the desired result. I have sent 2 emails asking for an update as this was almost 3 weeks ago but unfortunately I haven't heard anything since.
On the positive side the entire team at Colchester are friendly, polite and helpful. So, on that basis this review of 2 stars is more about the lack of response and being left feeling disregarded. However, Natalia did advise that it was a further £200 per session for the treatment.

16 Dec 2024
Disappointing results
Disappointing results, far more costly than the initial quote and lots of changes to their appointments. Would not recommend - sorry!

Date of experience: 21 November 2024

Reply from Veincentre - Colchester

16 Dec 2024
Hi Heather,

We’re so sorry to hear that your experience hasn’t met your expectations, and we truly appreciate you sharing your feedback. We pride ourselves on transparent and fixed pricing, so we’re very disappointed to hear this was not your experience.
We’d love to help make things right and support you in achieving the results you deserve. Our Senior Patient Advisor will be in contact to see how we can help. In the meantime, please feel free to reach out to our team on 01782 753960 and ask to speak with our Senior Patient Advisor.

Wishing you the best,
Katie

Visited the Colchester office. Karen on reception was exceptional offering every comfort. The appointment was on time, thorough and reasonably priced. I would definitely recommend a visit for any vein issues.

Very friendly reception staff.
Misleading advertising on website and pre-consultation: Not prepared to treat minor thread veins without a relatively major procedure to strip larger internal veins from groin to ankle first. Their comment was that they are a medical centre not a cosmetic centre. I haven't yet received the doctors report as promised, nor receipt for payments.

Just wanted to say a big thank you to Bianca my consultant.
Karen on reception and Liz and Maura who both assisted Bianca when carrying out my procedure.
The whole experience at the Vein Centre based near Colchester was both friendly and Professional. I felt totally relaxed in there care. Really pleased with the results so far and I’ve been assured that over time the appearance of my legs will continue to improve.
I would definitely recommend the service they offer and I’m sure I will be back in the future for any further treatment that I think may be required. 😉👍

Disappointing results, far more costly than the initial quote and lots of changes to their appointments. Would not recommend - sorry!

Would recommend to anyone who has vein problems. Very attentive, friendly staff. Make you feel welcome. Cups of tea and biscuits flowing nicely. 😃

I had my treatment back in August but I’ve waited until now to give my review. The reason why it’s been so long is to see if my treatment had been a success. Well I’m happy to say that yes it has. I’m pain free in my right leg and i’m so pleased that I went ahead after being somewhat apprehensive. A special shout out goes to Karen on reception who is lovely. She is very welcoming and puts you at ease as soon as you enter the building. Bianca (Vascular surgeon) did my treatment and explained the procedure and was very gentle with very little pain.

Had my leg treated at Colchester veincentre. The whole experience was gold standard from the polite professional staff to the results of my leg, I can now wear skirts with confidence. Would highly recommend

I've just finished treatment at Colchester clinic and greated by a lovely receptionist and the nurse and doctor was amazing and really put you at ease. Would highly recommend

I went to Colchester clinic and I had an amazing experience, I was so anxious and worried and I just felt at ease as soon as I went in,
Would recommend as the procedure wasn't bad at all and I just felt comfortable and in safe hands.
Thank you to all the Colchester girls including the lovely lady on reception.

Very professional. Reasonably priced. Everything explained really well. Good follow up.

The staff were first class with their attentiveness, lovely cup of tea and biscuits, the treatment went really well, went back a month later and all is good, would highly recommend to anybody thinking about having this done. Thankyou

I felt very welcome and reasured by all staff. The receptionist offered us coffee and chatted to us while we waited. The nurse and the Dr were both proffesional as well as making me feel comfortable and relaxed. Everything was explained to me as treatment progressed and i was very happy with the outcome. The treatment was a little uncomfortable at times but managable. The staff constantly asked if i was okay and gave more numbing injections if i needed them. Thank you to all at Colchester Veincentre i would thoroughly recommend their care and treatment. Well done to all.

After my initial consultation and leaving feeling happy with what I was told and i didn't feel nervous ,anxious, or worried about returning for my procedure. This is day 5 after my procedure and feeling good. Both my wife who has also had treatment would like to thank the team for making us feel comfortable and doing a wonderful job. Would highly recommend anyone wishing to have treatment to contact the Centre. Once again a big big thankyou.