I had an excellent experience at the Lancaster vein centre. At the consultation appointment the ultrasound scans were done efficiently and Dr B explained the options in detail with very good written b... See more
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Location
Switch locationSuite 1B, Lancaster Business Park, LA1 3SU Lancaster, GB
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Staff went above and beyond to make me feel at ease with my procedures, can not praise enough, and a great outcome on completion 5 star treatment , thank you all at the Lancaster VeinCentre
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I have just finished my treatment at Lancaster. The lovely Helen and her team made me totally at ease and welcome, they explained the treatment and chatted to me throughout the procedure. I felt wo... See more
Company replied
The doctor (Mr/Dr Byatt) and the nurse, were friendly, communicative and efficient. This made the first - heavy, main - session easier. What also counted for me is that I've had two follow ups includ... See more
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Company details
Written by the company
VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers
Contact info
Suite 1B, Lancaster Business Park, LA1 3SU, Lancaster, United Kingdom
4.4
Excellent
26 reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Staff went above and beyond to make me…
Staff went above and beyond to make me feel at ease with my procedures, can not praise enough, and a great outcome on completion 5 star treatment , thank you all at the Lancaster VeinCentre
September 17, 2026
Unprompted review
Reply from VeinCentre - Lancaster
Hi there,
Thank you for such lovely feedback. We’re so pleased the Lancaster team helped you feel at ease throughout your procedures and that you’re happy with the outcome. We’ll make sure the team sees your 5-star review.
Best wishes,
Dilly
Lancaster vein centre
I had an excellent experience at the Lancaster vein centre. At the consultation appointment the ultrasound scans were done efficiently and Dr B explained the options in detail with very good written back-up information in a booklet. The treatment was done with minimal discomfort and chatting to the friendly staff took away any nerves I might have had. At the follow-up consultation, Dr B confirmed that the treatment had worked as expected and I have now been discharged. I can thoroughly recommend this centre.
September 10, 2026
Unprompted review
Reply from VeinCentre - Lancaster
Hi Wendy,
Thank you for sharing your experience at Lancaster. It’s great to hear that your consultant took the time to talk you through your options and that the team helped you feel relaxed during treatment. Most importantly, we’re glad your follow-up confirmed everything had worked as expected and that you’ve now been discharged.
Best wishes,
Dilly
I haven’t followed up the consultation…
I haven’t followed up the consultation with a booking for 3 reasons:
- I would have expected to receive a brief written summary of the main findings from the consultation but haven’t yet done so. (Since posting this review I have now received a report - 27.08.26)
- The verbal feedback I received didn’t indicate that I was in a position that required urgent treatment
- I was assessed by a team member who appeared to carry out a thoroughly professional assessment. However, whilst he assessed me, the conversations of the other two members of staff fell below my expectations. Whilst the team member worked they held a separate (and in my view inappropriate) conversation throughout covering:
* ex colleagues and their lifestyles eg their car ownership, purchasing of watches, property abroad etc
* their own previous experiences of working in NHS trusts including references to the Lucy Letby case, supervision of incubators etc
* their own lifestyles and work-life balance
Sadly for these reasons I will not be pursuing treatment with the Vein Centre.
August 20, 2026
Reply from VeinCentre - Lancaster
Hi Alan,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you felt the assessment itself was thorough and professional, although we’re sorry that other aspects of your experience did not reflect the service we provide.
We’d like to reassure you that the Consultant who assessed you was not a trainee. Our Consultants are all experienced Vascular Consultants who have many years of medical training. We insist they all undergo our specialist VeinCentre training to ensure they follow our exacting clinical approach and standards. We’re sorry to hear about the conversations you overheard during your appointment, as this is not the professional environment we provide for our patients.
We’d really like the opportunity to understand more about your experience and ensure your feedback is fully addressed. A member of our team will be in touch shortly to discuss this further - thank you in advance for your time with this.
Kind regards,
Dilly
All staff were extremely courteous and…
All staff were extremely courteous and polite, making me tea and biscuits while I waited. The doctor was very knowledgeable and confident, explaining all parts of the consultation and treatment plan, leaving me happy to book the procedure.
August 20, 2026
Reply from VeinCentre - Lancaster
Hi Louis,
Thank you for your kind review. It’s great to hear that the team made you feel so welcome and that you found the consultation and treatment plan clear and reassuring.
We’re pleased you felt confident moving forward with your treatment and really appreciate you taking the time to share your experience.
Best wishes,
Dilly
All the staff very friendly treatment…
All the staff very friendly treatment was painless facility’s excellent
August 20, 2026
Unprompted review
Reply from VeinCentre - Lancaster
Hi Derek,
Thank you for your lovely feedback. We’re pleased to hear you found the team so friendly, the treatment comfortable and the facilities excellent.
We really appreciate you taking the time to share your experience.
Best wishes,
Dilly
My thoughts on the experience of the Vein Centre service
The whole journey through the treatment was excellent.
The support staff were friendly & helpful. The medical staff considered me as an individual & specified treatment & drugs specifically for me.
The treatment was uncomfortable in parts but certainly not too painful. The personnel doing the treatment were charming, friendly, kind, chatty, entertaining & very good at their job.
I had not realised how uncomfortable my legs were & how aware I was of their appearance until it was over now when the treatment was finished. I have already told a number of acquaintances of my excellent views of the people & their ability & the results of the experience.
Thank you to the team
Sally Steele
May 14, 2026
Unprompted review
Reply from VeinCentre - Lancaster
Hi Sally,
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience throughout your treatment journey and that the team provided such personalised care.
It’s fantastic to know you’re enjoying the benefits of your treatment and are so pleased with the results. Thank you for your recommendation and for taking the time to share your experience.
Best wishes,
Dilly
Excellent service
I have just finished my treatment at Lancaster. The lovely Helen and her team made me totally at ease and welcome, they explained the treatment and chatted to me throughout the procedure. I felt wonderfully relaxed which made what little discomfort I felt easy to cope with.
The friendly receptionist welcomed both me and my husband with coffee.
I would definitely recommend the Vein Centre in Lacaster to anyone, and I would definitely go back if I needed more treatment. Thankyou
July 9, 2026
Unprompted review
Reply from VeinCentre - Lancaster
Hi Elaine,
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience at our Lancaster clinic and that Helen and the team helped you feel relaxed and well supported throughout your treatment.
It’s lovely to know the team took the time to explain everything clearly and made your visit such a welcoming experience from reception through to your procedure. We really appreciate your recommendation and thank you for taking the time to share your kind words.
Best wishes,
Dilly
Very well informed about treatment…
Very well informed about treatment plans. Felt well treated by all.
April 2, 2026
Reply from VeinCentre - Lancaster
Hi Elizabeth,
Thank you for your review! We're so pleased to hear you felt well looked after and informed by our team, and we look forward to seeing you again soon.
Many thanks,
Hannah
All the staff are very friendly and…
All the staff are very friendly and premises nice and clean. Everything was explained clearly and no pressure. Booked in for a procedure and hopefully all goes to plan.
February 26, 2026
Reply from VeinCentre - Lancaster
Hi Lorraine,
Thank you for your lovely feedback. We’re glad to hear the team made you feel welcome and that everything was clearly explained with no pressure. We look forward to seeing you again and supporting you through your treatment.
Best wishes,
Dilly
Varicose vein procedure
From start to finish it's been a great service and I can absolutely recommend the vein centre. Staff are polite, friendly and helpful and before you know it the procedure is over and done with. It's a great set up. Booking an appointment was quick and convenient as was the after care. I'd like to thank everyone for such a positive experience.
December 16, 2025
Unprompted review
Reply from VeinCentre - Lancaster
Hi Hill,
Thank you for your recommendation. We’re so pleased to hear you had such a positive experience from start to finish and that the team helped make the whole process smooth and reassuring for you. Don’t forget to check out our Refer a Friend scheme – find out more here veincentre.com/refer-a-friend/.
Best wishes,
Dilly
I arrived for my consultation feeling…
I arrived for my consultation feeling very nervous, but as soon as I met Sam and Julie they made me feel at ease, they explained everything in great detail. On the day of the procedure they made me feel relaxed and comfortable explaining everything throughout the process in a way which I understood. The whole experience has changed my life, I have more energy, more confidence and best of all no lumpy or bumpy veins on my legs . I am more than happy with the service and even more happy with the results , I would definitely recommend to anyone that is thinking of doing it.
December 11, 2025
Unprompted review
Reply from VeinCentre - Lancaster
Hi Jacqueline,
Thank you for sharing such a wonderful review.
We’re so pleased the team helped put you at ease from the very beginning and explained everything clearly throughout your consultation and procedure. Hearing that the treatment has been life-changing for you, giving you more energy, confidence, and smooth legs again, is exactly what we love to hear. Thank you so much for recommending us.
Best wishes,
Dilly
Reply from VeinCentre - Lancaster
Hi there,
Thank you for your review. We’re pleased you felt well cared for by our professional team and enjoyed your experience with us.
Best wishes,
Dilly
Reply from VeinCentre - Lancaster
Hi Bernadette, thank you for your lovely feedback. We’re so pleased to hear that you found your examination quick and efficient, exactly what we aim for! We really appreciate you taking the time to share your experience.
Best wishes,
Dilly
VeinCentre treament for varicose veins - very good, so far.
The doctor (Mr/Dr Byatt) and the nurse, were friendly, communicative and efficient. This made the first - heavy, main - session easier.
What also counted for me is that I've had two follow ups included in the cost (the second, today) where substantial additional/remedial work was carried out. This has reassured me as to the eventual outcome. (Results are already good.)
April 3, 2025
Unprompted review
Reply from VeinCentre - Lancaster
Hi there, thank you for your lovely review. It’s fantastic to hear that Dr Byatt and the team helped make your experience so reassuring and efficient. We’re glad the included follow-ups gave you confidence in your results, and it’s great to hear that things are already looking so good.
Best wishes,
Dilly
Friendly staff and just made to feel…
Friendly staff and just made to feel very welcome
September 9, 2025
Reply from VeinCentre - Lancaster
Hi Kate, thank you. We’re so pleased you felt welcome, we believe a friendly atmosphere makes all the difference.
Warm regards,
Dilly
A good doctor
A good doctor, nurse and recptionist who made me feel at ease and kept me informed about the situation
A pleasure to chat to them
July 17, 2025
Reply from VeinCentre - Lancaster
Hi Deborah,
Thank you for your kind words! We’re so glad our team helped you feel at ease and well informed throughout your visit. It was a pleasure to welcome you to VeinCentre.
Best wishes,
Katie
Superb experience from the moment I entered the building. Excellent are from reception to nursing…
Excellent care from reception to nursing staff and then from Dr Ed. Full attention to using sterile procedurewith absolute minimum of pain experienced. Only slight disappointment is having to wear the surgical stockings for a week following treatment, especially as we are now in an official heatwave, but really no problem.
June 17, 2025
Reply from VeinCentre - Lancaster
Hi Jane,
Thank you for your kind words. We are so pleased to hear your feedback, especially about our lovely team. Wishing you all the best!
Thanks,
Hannah
Had thread vein treatment on both legsh legs…
Had thread vein treatment on both legs was told first session would get rid of most of the patches. Very disappointed with results no improvement at all for the money spent. Rang up to tell them how the treatment hasnt done anything only to be told they are hard to treat and may take lots of treatments why not say that in first place costing £450 for 15mins treatment
May 13, 2025
Unprompted review
Reply from VeinCentre - Lancaster
Hi Ben,
We're sorry to hear that your experience hasn't met your expectations. At VeinCentre, our priority is always to provide the best possible care and ensure our patients feel informed and supported throughout their treatment. Our Senior Patient Advisor has been in touch to talk this through with you in more detail.
Wishing you all the best,
Katie
Excellent friendly care
June 12, 2025
Reply from VeinCentre - Lancaster
Hi Joyce,
Thank you for your kind feedback. We're so glad to hear you felt well looked after and enjoyed a friendly experience with us.
Wishing you the best,
Katie
Everyone from reception through to the…
Everyone from reception through to the consultant were very professional and friendly. I would recommend the vein centre. My only issue was finding the place I got lost and then couldn’t find the centre on the business park. Got there eventually but was late for my appointment.
May 15, 2025
Reply from VeinCentre - Lancaster
Hi Jenny,
Thank you for your review! We're so pleased to hear you had a positive experience with our team and really appreciate your recommendation. We're sorry to hear you had trouble finding us, your feedback is really helpful as we continue to improve.
Wishing you the best,
Katie
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