VeinCentre - Nottingham Reviews 61

TrustScore 4.5 out of 5

4.7

40 The Ropewalk, NG1 5DW Nottingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Enquired at my local VeinCentre in Nottingham about a bulging varicose vein, the consultation was booked in and took place within 2 weeks. The options were explained clearly along with the costs... See more

Rated 5 out of 5 stars

I had bad varicose veins in both legs, with skin changes and having had bleeding. I was really hesitant about getting them dealt with, particularly because as a doctor you have a different sort of ins... See more

Company replied

Rated 5 out of 5 stars

From the moment I walked in for my consultation at the Nottinghamshire Vein Centre, there was a relaxed atmosphere and one of friendliness. This was enhanced by my consultation with Duncan Durry. A... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from all at the vein centre. From start to finish very efficient, quick and painless procedure. Thanks to Kerri on the front desk, Mark and Debbie for making me feel so comfortab... See more

Company replied


Company details

  1. Medical Center

Written by the company

VeinCentre are the UK's largest vein specialist with over 40 clinics nationwide. Varicose Veins | Thread Veins | Venous Ulcers


Contact info

  • 40 The Ropewalk, NG1 5DW, Nottingham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Had treatment in 1 leg in 2023

Had treatment in 1 leg in 2023 , Veins returned within 12 months , contacted the centre to ask about options, they said because it was 12 month I would have to pay £3000 again .
Ironically I did point out a vein I thought they had not treated on my return visit after treatment , to which the consultant said , it wasn’t VV , it was normal !!! To which the mess in my left leg which has now developed again seems to of stemmed from that point . No offer of a follow up to check or a discount .
Not impressed at all .

June 1, 2024
Unprompted review
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi there,
Thank you for sharing your feedback, and we're very sorry to hear that you’re feeling disappointed with your experience. Please be assured that we genuinely care about the wellbeing of every patient and are committed to providing thorough and high-quality care at every stage of the journey. We are very proud to maintain a 99% success rate and always strive to ensure that each patient receives the highest standard of treatment and support.
We would really value the opportunity to speak with you directly so we can better understand what happened and provide any follow-up support you may need. Please don’t hesitate to contact us on 01782 753960 and ask to speak with our Senior Patient Advisor. We are here to help and want to make things right.
We look forward to hearing from you soon.
Wishing you all the best, Katie

Rated 5 out of 5 stars

The atmosphere was very welcoming

The atmosphere was very welcoming.
Everyone was friendly polite and explained procedures very clearly.
Overall I had a very good experience on my consultation.

April 24, 2025
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Janice,

Thank you for your kind feedback! We’re so glad to hear that you felt welcome and well-informed throughout your consultation. Our team works hard to create a friendly and clear environment, so it's wonderful to know that you had a positive experience!

Wishing you the best,
Katie

Rated 5 out of 5 stars

Lovely consultant Mr Duncan Drury

Lovely consultant Mr Duncan Drury, explained everything in great detail, really informative of the cause and next steps. Booked in for Procedure next month with Duncan.

April 19, 2025
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Kirsty,

Thank you for sharing your experience! We're so glad to hear that you found the consultation informative and that you felt well-supported. We're here to help every step of the way and look forward to welcoming you back for next month!

Wishing you the best,
Katie

Rated 5 out of 5 stars

A difficult day made so much easier by lovely people

I have just been to the Nottingham Vein centre. I had foam sclerotherapy injections into the veins that were troubling me. Dr Drury was very thorough and very professional. Jane the receptionist and Debbie the nurse were delightful. Thankyou all for making a difficult day so much easier 😊

April 23, 2025
Unprompted review
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Paul,

Thank you for sharing such a thoughtful message! We're so pleased to hear that the team helped make your day easier and that you felt well looked after throughout your visit. Wishing you a smooth and speedy recovery!

Wishing you the best,
Katie

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, everyone so friendly and treated with respect

April 2, 2025
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Sharon,

Thank you for your wonderful feedback! We're so glad to hear that you felt respected and well taken care of by our team. We appreciate your kind words and we loved welcoming you.

Wishing you the best,
Katie

Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service

March 6, 2025
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Patricia,

Thank you for sharing your review! We’re so glad to hear you found our team both friendly and professional.

Wishing you the best,
Katie

Rated 5 out of 5 stars

Great experience with the Consultant…

Great experience with the Consultant and the Secretary staff. The examination was comprehensive and the discussion about treatment options was led really nicely.
Only thing to improve: it would have been better if it was stated clearly that the first consultation is only valid for 6 months. I would have booked it slightly later to make it fit better with my working shift pattern otherwise.
Otherwise great experience and I will definitely go back again and recommend it to other people.

March 6, 2025
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Irene,

We’re so glad to hear you had a great experience with the team and we appreciate your feedback! It’s great to know the consultation went well and that the treatment options were clearly discussed. Thank you for sharing your thoughts!

Wishing you the best,
Katie

Rated 5 out of 5 stars

Professional service on time with…

Professional service on time with excellent outcomes at a fair price
Recommend them to anyone

December 20, 2024
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Chris,

We’re so glad you had a great experience and are happy with your transformation. It’s wonderful to hear everything ran smoothly!

Wishing you the best,
Katie

Rated 5 out of 5 stars

Money well spent

I had my treatment at the Nottingham vein centre.On arrival the receptionist was lovely and friendly. I then went in to see my surgeon Duncan for my consultation where l had a scan. And then he explained what treatment I needed and the benefits from the treatment. I then went for my first treatment EVLA two weeks later which I was a bit nervous about but Duncan and is team soon relaxed me by talking about every day life. After the treatment my daughter drove me home and the following day I went back to work. I work for Royal Mail as a postman so l was a bit concerned about the early return to work but l managed. I more or less felt the benefits of my blood circulation in days. After seven days I took my stocking off and l couldn’t believe the outcome. My bulging veins had gone it was like a miracle. Three months on and I’ve just been back for my follow up appointment and sclerotherapy treatment. Once again I cannot thank Duncan and his team at the Nottingham vein centre enough for improving my quality of life.

March 12, 2025
Unprompted review
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Andrew,

Thank you so much for such a heartfelt review! It’s truly rewarding to hear how much your treatment has improved your quality of life and we are so happy that we could help you to get the results you deserve. Reading reviews like yours, makes everything we do worth it. We couldn’t be happier for you!

Wishing you the best,
Katie

Rated 5 out of 5 stars

Second appointment for thread veins……

Second appointment for thread veins… always such good service and results… Dr Drury and Nurse Debbie are absolutely delightful and I’d pay just to hang out with them all day tbf

December 4, 2024
Unprompted review
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hey Sophie,

Thank you so much for your wonderful feedback! We're delighted to hear you’ve had a great service and results. Dr. Drury and Nurse Debbie will be thrilled to know how much you appreciate their care, it’s always a pleasure to have you with us.

Wishing you the best,
Georgina

Rated 5 out of 5 stars

Consultation & doppler

Went to the Vein center for consultation & doppler as I want treatment for my thread veins. From booking in the staff are so lovely , the receptionist was lovely , made us a cuppa. Seen Mr Drury who did a thorough check , very informative throughout consultation & friendly , the nurse who was with him was so lovely. I would highly recommend this place.

December 4, 2024
Unprompted review
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Linda,

Thank you so much for your lovely review! We’re thrilled to hear you had such a positive experience, from the start. We are so pleased to hear that our team made you feel welcome, well-informed, and comfortable. We’ll be sure to share your kind words with them!

Best wishes,
Katie

Rated 5 out of 5 stars

I recently attended the Nottingham…

I recently attended the Nottingham Veincentre for EVLA and Foam Scelotherapy treatment. The service received was positive, professional and comprehensive.
So far I am very satisfied with the outcome of the treatment though I understand it isn’t instant and my legs will continue to improve over the next few months.
Many thanks to Mr Duncan Drury and the rest of the Team at Nottingham.

November 13, 2024
Unprompted review
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Diana,

We couldn't be happier to hear your feedback and we are so pleased you had a smooth journey from the begining. Looking forward to seeing your amazing results. We loved welcoming you to our Nottingham clinic!

Best wishes,
Katie

Rated 5 out of 5 stars

Great overall experience

Friendly and personal staff.
Good location and easy parking
Never any waiting times.
Pleasant venue environment.
Procedures and aftercare clearly explained.
Procedure was quick and pleasant.
Treatment was effective

October 24, 2024
Unprompted review
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Ed,

Thank you so much for taking the time to write such a lovely reveiw! Helping you reach your treatment results is exactly why we’re here, and we couldn't be happier for you. We love reading reviews like yours.

Wishing you all the best,
Katie

Rated 5 out of 5 stars

The team were friendly

The team were friendly, helpful and very reassuring putting me at ease. I have no hesitation in recommending this provider.

October 16, 2024
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Angie,

Thank you for your great review! We are so happy about your visit to our Nottingham clinic. We loved seeing you and making you feel at home.

Best wishes,
Katie

Rated 4 out of 5 stars

Very professional and welcoming

Were very professional and welcoming. Treatment on my legs as expected. Outcome good. Would recommend them.

October 10, 2024
Unprompted review
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Jane,

Thank you for your review. We’re so pleased that you felt informed and welcomed throughout your time with us. It’s wonderful to hear your journey went well.

Best wishes,
Georgina

Rated 5 out of 5 stars

The staff and vascular surgeon Mr…

The staff and vascular surgeon Mr Duncon Drury were very friendly. Made me feel comfortable did excellent vein treatments on my VARICOSE VEINS at Nottingham centre.

June 5, 2024
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Phillip,

We really appreciate your positive comments about our Nottingham team, we will be sure to share this with them. It makes us so happy to know you had such a positive experience and felt at ease.

Best wishes,
Katie

Rated 5 out of 5 stars

Thank you Nottingham Veincentre

Reading other people’s reviews was an important part of why I chose Nottingham Veincentre for treatment & so here is my honest review of my experience, which I hope will be of help to others.

I have recently completed EVLA, avulsions & foam sclerotherapy treatment for varicose veins on my calf under the care of Dr Mark Regi & Nurse Debbie & I am delighted with the outcome so far.

First treatment appointment took about an hour & although uncomfortable at times was fine & Mark was fantastic at explaining what was happening. I really appreciated his gentle, but confident demeanour & I very quickly trusted him.

Debbie was really lovely to talk to as I was being treated & together she & Mark even made me laugh a couple of times, which was no small achievement, given the circumstances.

I chose to have avulsions following EVLA because it offers faster results & there is no risk of staining. I also liked the idea of having the veins physically removed. It’s not for the feint hearted though. Mainly because of sensation of the veins being pulled through the incisions. Again, I would describe it as discomfort rather than pain & by the end of the session I was watching the veins being removed.

Foam sclerotherapy is much less uncomfortable & also much faster & I can see why most people opt for this as their secondary treatment. If you’re squeamish or have a low pain threshold, go for the foam.

The worst part of the entire treatment for me was having to wear a compression stocking for a week in hot weather. I took frequent cold showers (whilst wearing it) to cool down.

Be prepared for an increase in discomfort after about a week. I hadn’t expected this & I think it is caused by the immune system disposing of the dead, treated veins.

Another thing that was a lovely surprise to me was how much better the circulation in my foot is following treatment. I hadn’t realised how bad it was & I appreciate it everyday when running, walking or even just sitting. My main motivation to get the treatment was cosmetic, but the increase in function & comfort is amazing & unexpected.

Thank you to Jane on reception for her lovely warm welcome & humour which very quickly disarmed my apprehension at being a patient.

Mark, Debbie & Jane you are a great team & very good at what you do. I wouldn’t hesitate to book treatment with you again should it ever be necessary & I absolutely would recommend Nottingham Veincentre to friends & family & anyone reading this review.

July 27, 2024
Unprompted review
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi there,

Thank you for taking the time to write your lovely review! We really appreciate your positive comments about our team and your experience. Our main priority is you, so we're pleased you felt supported and at ease throughout your journey.

Reading comments like this is so heart-warming to know that we have helped you so much.

Wishing you the best,
Georgina

Rated 5 out of 5 stars

Professional, efficient and friendly

Professional and efficient; good advice and subsequent treatment. Nice surroundings, helpful and friendly staff. Very happy with the final results.

August 14, 2024
Unprompted review
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hello Clifton,

We are delighted that your treatment went well and you're happy with your results. We love reading reviews like yours, so thank you.

Wishing you the best,
Georgina

Rated 5 out of 5 stars

Feeling calm.

From start to finish my consultation was 100% The receptionist was warm and greating putting me a ease straight away and my appointment was calm. Everything was explained so I understood what was going to be done (no big wards 😊) I would highly recommend this service.

September 4, 2024
VeinCentre - Nottingham logo

Reply from VeinCentre - Nottingham

Hi Lisa,

We are so happy to read your feedback following your experience with us! We are so pleased we could make you feel comfortable and at ease.

Best wishes,
Katie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look