Ciao Velasca, High quality shoes! Scarpe di alta qualita. The materials,quality, construction, fit and comfort. Excellent craftsmanship. The unboxing is rustic and elegant with shoe pouches for tra... See more
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Having track this order request was very satisfied with it's timely delivery. Regardles of it's international route. Jacket received was Jacket shown with quality and fit as stated per size chart. I... See more
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Very timely delivery Always great when shipments arrive on time and better still when early. These shoes were really bought for fall/winter with strong vibram sole, but they are both comfortable and... See more
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I bought my first pair of velasca driver shoes 5 years ago. I love the quality, reminding me of my Prada driver shoes from 15 years ago when I lived in Switzerland. The quality of leather, the workm... See more
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Company details
- Shoe Store
- also in
- Clothing Store
Written by the company
We create refined footwear and clothing that represents the expression of finest Italian craftsmanship. Every detail tells the story of our love for timeless style, through which you can see and sense authentic Italian feeling. Our first love was shoes. We started off looking for shoes for ourselves - in search of both beauty and quality - so we headed straight to the artisans in Montegranaro, Le Marche, Italy’s oldest shoemaking district. Enamored by Italian craftsmanship, we expanded our collection. We went deep into researching the origins behind every new piece: where the tradition began, where to find the relevant expert craftspeople. And we found them - all over Italy. That’s where our clothing collection began.
Contact info
Via San Martino 14, 20122, Milano, Italy
- +390230457307
- ciao@velasca.com
- velasca.com
4.5
Excellent
7K reviews
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Reply from Velasca
Hello Preston,
thank you so much for your kind message! We’re delighted to hear that you love the jacket and that it’s been getting you so many compliments—that’s always the best sign 😊
Enjoy wearing it, and we hope to see you again soon!
All the best,
the Velasca Team
Shoes Never Delivered (Stuck with Customs)
(This review is not the direct “fault” of Velasca) Unfortunately, I have not received the package still. It’s stuck in Memphis due to paperwork issues with Customs. I’ve been in contact with your company about this and Catarina has been very open and honest about the issue. She’s wonderful. Unfortunately, when all is said and done though, I still don’t have the shoes. And now I am leaving the county for a few weeks. I fear if these ever do get delivered, it will be when I am gone and I have no one home to collect them. I paid for expedited delivery which means they should have arrived a week ago. I have no clue why this is such a complicated customs issue. I only mark 1 star because of the situation. I am not sure there is much else your company can do to fix this. When I call fed ex, they blame the shipper, when I talk to you, it’s customs. At the end of the day I spent 200 dollars and have nothing for it.
April 17, 2026
Reply from Velasca
Hello,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and uncertainty this situation has caused. We completely understand how disappointing it is not to have received your shoes.
We also deeply regret the complications with customs in Memphis. While delays of this kind are unfortunately outside of our direct control, we fully recognize that this doesn't change the inconvenience you're facing. We sincerely apologize on behalf of our partner FedEx, even though, as far as we understand, they have placed the blame on us — but this ultimately remains a customs-related issue.
We're glad to hear that Caterina has been in touch with you and has been transparent throughout the process. We will ensure that she continues to follow your case closely and does everything possible to help reach a resolution as quickly as possible.
We understand your frustration with the back-and-forth between the carrier and customs, and we agree that, from your perspective, the outcome is what matters most. Please rest assured that we do not consider this case closed, and we will continue working to find a solution for you.
Please bear in mind that your inquiry is still being resolved. Should we have any doubt about reaching a fair resolution on the customs side, we will promptly either reimburse your order in full or provide you with a complimentary new pair.
Thank you again for your patience in this difficult situation.
All the best,
The Velasca Team
Professionalità top
Efficienza, competenza e assoluta disponibilità verso il cliente da parte del gestore del negozio.
April 15, 2026
Reply from Velasca
Ciao Luciano,
che piacere averti tra i nostri clienti! Speriamo che il prodotto scelto rispecchi pienamente le tue aspettative di qualità e stile.
Un caro saluto da tutto il team Velasca
Reply from Velasca
Ciao Rakesh,
Thank you for your feedback — we’re really glad to hear that you appreciated both our products and the delivery experience.
At the same time, we’re truly sorry that the refund process felt slow. We understand how important it is for this step to be just as smooth and timely as the rest of the experience.
However, as indicated in the return instructions also, inspections can take up to 10 days from delivery to our warehouse, as they include quality checks and other internal processes that require operational time. We assure you that, in any case, we do everything possible to process everything as quickly as we can.
A warm greeting from the whole Velasca team.
Reply from Velasca
Ciao,
Thanks for your kind words! We're happy to know you had a positive experience in our store.
Best regards, Team Velasca.
everything is always ok
La solita puntualità nella consegna e l'eccellente packaging , e infine la qualità delle Velasca’s handmade shoes.
April 13, 2026
Reply from Velasca
Ciao,
grazie mille per il tuo feedback! Siamo felici che tu abbia apprezzato, ancora una volta, la puntualità nella consegna, la cura del packaging e la qualità delle nostre calzature artigianali.
Le tue parole ci fanno davvero piacere e ci motivano a continuare su questa strada.
Un caro saluto,
il Team Velasca
Reply from Velasca
Hello,
thank you so much for your kind words! We’re really glad to hear that you enjoy our shoes and even choose them as gifts—that means a lot to us.
We hope they continue to be appreciated every time you share them!
All the best,
the Velasca Team
Shoe has a missing red laces
Shoe has a missing red laces. Still no resolution on how to get a new one.quality of the boot is top notch but customer service response is too slow.
April 10, 2026
Reply from Velasca
Hello,
thank you for your feedback, and we’re really sorry to hear about the missing red lace and the delay in our response. We completely understand how frustrating this must be, especially when you were expecting a quick resolution.
We’re glad to hear that you appreciate the quality of the boots, but we also recognize that our customer service should match that same standard.
Thank you for your patience and for bringing this to our attention—it helps us improve where needed.
All the best,
the Velasca Team
Very nice shoes and great service
Very nice shoes and great service. Very high quality construction. Order 1 size larger than U.S. size.
April 9, 2026
Reply from Velasca
Hello,
thank you so much for your kind feedback! We’re delighted to hear that you appreciated the quality of our shoes and the service.
We also really value your note on sizing—guidance like this can be very helpful for other customers. At the same time, we’re continuously working to make our size guides as clear and accurate as possible to ensure the best fit from the start.
Enjoy your shoes, and we hope to see you again soon!
All the best,
the Velasca Team
The quality of these loafers are…
The quality of these loafers are amazing. Right of the box (which was packaged extremely well) you can see and smell the authenticity. I used the size guide and they were a perfect fit. The comfort is also fantastic. I look forward to adding to my collection in the near future.
April 9, 2026
Reply from Velasca
Hello,
thank you so much for your wonderful feedback! We’re truly happy to hear that you appreciated the quality of the loafers, the packaging, and even those small details like the look and smell that reflect the authenticity of the product.
It’s also great to know that our size guide helped you find the perfect fit and that you’re enjoying the comfort as well—that’s exactly what we aim for with every pair.
We look forward to having you back soon and helping you grow your collection!
All the best,
the Velasca Team
Terrible quality does not look like the…
Terrible quality does not look like the same Shoe online
April 7, 2026
Reply from Velasca
Hello,
we’re very sorry to hear that you’re disappointed with the quality and that the product did not match your expectations compared to what you saw online. This is certainly not the experience we want to provide.
We take feedback like this very seriously, and we would appreciate the opportunity to look into your case in detail. Please feel free to contact our customer service team so we can better understand the issue and find an appropriate solution for you.
Thank you for bringing this to our attention, and we truly regret the inconvenience caused.
All the best,
the Velasca Team
I had ordered a pair of loafers which I…
I had ordered a pair of loafers which I got a size too big so had to return for a size smaller but just want to say the whole experience was amazing I had Chiara working on my order such a smooth easy process such great customer service for such a small boutique company I was super impressed and will definitely be shopping with Velasca again very soon my new loafers came in perfect condition made with love and skill also they look amazing on I’m very happy with my purchase and the way I was treated was exceptional thank you Chiara for all your help and patience with my order a very happy customer in London Michael !
April 17, 2026
Unprompted review
Reply from Velasca
Hi,
Thank you so much for your kind words!
We’re really happy to hear that you value both the quality of our products and the care we put into supporting our customers.
Delivering a consistent and reliable experience is exactly what we aim for, so your feedback truly means a lot to us.
Best,
the Velasca team
Reply from Velasca
Ciao Darryl,
Thank you for sharing your opinion, and we're sorry you weren't completely satisfied with the pair you received.
Your feedback is very important to us and helps us improve day by day.
So, if you'd like, please email us at ciao@velasca.com with more details: we'd love to delve deeper and better understand what you found different from the catalog photo.
Thank you for giving us the opportunity to listen to you. We truly hope to surprise you positively next time.
Best regards from the entire Velasca team.
Reply from Velasca
Ciao John,
Thanks for your kind words! We're happy to know you had a positive experience in our store.
Best regards, Team Velasca.
Very helpful with exchanges
Very helpful with exchanges. I had problems finding the right fit, but the exchange process was easy and quick.
March 27, 2026
Reply from Velasca
Hello,
thank you so much for your feedback! We’re really glad to hear that, despite the initial difficulty in finding the right fit, the exchange process was easy and quick.
Making this experience as smooth and supportive as possible is very important to us, so your words truly mean a lot.
All the best,
the Velasca Team
Company remains to provide quality…
Company remains to provide quality product and strong follow up with their clients.
March 27, 2026
Reply from Velasca
Hello,
thank you so much for your kind words! We’re really glad to hear that you appreciate both the quality of our products and the care we put into supporting our customers.
Providing a consistent and reliable experience is exactly what we strive for, so your feedback truly means a lot to us.
All the best,
the Velasca Team
It is a great piece of cloth with a…
It is a great piece of cloth with a very good design and fit of the jacket. I am having to do a significant re-tailoring of the pants for comfort, look and fit but appreciate there was enough cloth in the pants to do this - but not enough to out in cuffs
March 27, 2026
Reply from Velasca
Hello,
thank you for your thoughtful feedback! We’re really glad to hear that you appreciated the design, fit of the jacket, and the overall quality of the fabric.
We’re sorry to hear that the trousers required significant re-tailoring to achieve the desired comfort and fit. We do our best to offer a balanced fit, but we understand that some adjustments can be necessary. We’re pleased, however, that there was enough fabric to support part of the alterations, even if not for every detail you had in mind.
Your feedback is truly valuable and helps us keep improving both fit and design.
All the best,
the Velasca Team
First online purchase
After discovering them in Italy, I fell in love with the quality of their craftsmanship and designs. I decided to take a chance and buy shoes online, but I accidentally ordered the wrong size. Fortunately, the return process was very clear and efficient. I now have my new pair in the correct size, and I love them. I will definitely keep buying from them!
March 26, 2026
Reply from Velasca
Hello,
thank you so much for sharing your experience! We’re delighted to hear that you discovered Velasca in Italy and that our craftsmanship and design made such a strong impression on you.
We’re especially glad that your online experience—from the return process to receiving the correct size—was smooth and efficient. Making these steps as easy and clear as possible is something we truly care about.
Enjoy your new pair, and we look forward to accompanying you in your next purchases!
All the best,
the Velasca Team
The store
The store, where you will find quality and satisfaction. From products to customer experience all are amazing.
March 27, 2026
Reply from Velasca
Hello,
thank you so much for your kind words! We’re truly happy to hear that you found both our products and the overall customer experience to be satisfying.
Creating a place where quality and attention to detail come together is exactly what we aim for, so your feedback means a lot to us.
All the best,
the Velasca Team
Jerry's first Velasca purchase
First, I LOVE the shoes I bought! Also, your Customer Service rep was helpful and things happened just as she said. That's all I ask. I'll be making more purchases!
Thanks!
March 25, 2026
Reply from Velasca
Hello,
thank you so much for your wonderful feedback! We’re thrilled to hear that you love your shoes and that our customer service met your expectations. Ensuring that things happen as promised is exactly what we strive for, so it’s fantastic to know we delivered.
We can’t wait to accompany you with your next purchases!
All the best,
the Velasca Team
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