VELFAC Reviews 460

Angela provided a level of Customer Service, to a superior standard. First Class communication and assistance at all times. Thank you very much

Outstanding service. Windows (6 years old) had a problem which was resolved speedily and completely after just a phone call and Eddy from ASD servicing came twice and handled everything with politeness and professionalism.
This was all way above and beyond our expectations.
Thanks!

Eddy from ASD Servicing came today, and he was highly efficient, helpful and went the extra distance to make sure our replacement window was fitted just as we wanted it. Thank you.

What a fabulous company !
My house has their windows which are now twenty years old. They are amazing quality and still in great condition even though we live by the sea.
I needed some security keys, most companies would simply ignore my request....not Velfac as Alison came to the rescue with rapid and very professional help.
We will extend our home in the future and will, without doubt, keep to Velfac windows not only because of their great quality but also because they actually really do care about their customers.

Excellent service .ASD arrived punctually and fixed loose door handle

Thank you very much for Velfac to contact ASD to come by urgently to handle our patio door problem. Although is an easy fix, we still appreciate they can show up so soon.

Visit by Sam and his colleague from ASD Installation to repair Velac window hinge slide mechanism. They turned up punctually and the job was done efficiently and professionally in under an hour. I had to pre-pay for the work to be done, but when it turned out that they didn't need to use the long steps to complete the job, which was 30% of the cost, I was immediately contacted by Toyah from their office to arrange a full refund. Full marks to her proactive customer-oriented efficiency.

Great engineer!

I would NOT recommend Velfac in the UK. My recent experience has been abysmal and I have used Velfac windows twice previously in 2015 and 2021. They are no longer what they used to be. First, they are now owned by a holding company, Dovista, who own most of the Danish window and door manufacturers, AND they are 'figures' people and in the UK they couldn't care less. They appoint distributors (or perhaps Velfac themselves do that), and the distributors for my area, Excel, were dreadful in 2023. Velfac in 2015 had trained fitters for their windows. Not any more; they are 'fitters' of anything. First there was a delay with the order without a satisfactory excuse. I am comparing my recent experience with that I had in 2015 and 2021 of course and the difference is frightening. To continue. - when the windows arrived one of them was not as specified so had to be re-ordered which took weeks. One of the windows was over a kitchen worktop which I protected with a dust sheet as the existing windows had to be removed. In removing the old window the fitter had to break the glass! I hadn't protected the pine window sill so it was damaged by the broken glass. The fitter screwed the new windows into the wall whereas they used to be fitted with unseen brackets. He had to go to the local builders merchants to buy longer screws as he didn't have any. Neither did he have the correct type of drill bit to drill 'clean' holes for the screws, so they were unable to flush plug the holes and used plastic surface plugs. I asked a carpenter I have used for many years and he came to check and confirmed the type of drill bit that should have been used which would not have caused splintering around the screw hole enabling the use of flush timber plugs to match the new frame. He said that was the normal and proper way of working! Finally the fitter did not have any plugs with him so had to return! By that time I refused plastic plugs and insisted on timber ones to match which they eventually supplied but they are large because of the splintering around the screw holes and most unsatisfactory. I complained to Velfac and one of the directors of Dovista the holding company or new owners eventually replied to me to say that he could not understand why I had involved him as I should be contacting MY installers! He didn't realise that the fitters were their installers! No, I do not recommend Velfac not even 1 star!

We had Eddy from ASD Servicing come and fix a broken handle that stopped us from opening our window for over two months. He was very professional and knew his stuff inside out. The job was done within 20 minutes of him arriving when I thought it would take much longer due to the apparent complex design of the window. Would recommend ASD and Eddy to anyone.

Great technicians who did the work with the minimum of disruption
Excellent!

The engineer was very professional and provided great service ensuring that the work was properly done. Also, they volunteered to fix a side problem on the door. Very happy with them.

Arrived on time and despite no phone signal so couldn’t contact me Eddy carried out the repair and replacement work and tested the repair with one of our Hall users. When he was able he phoned me to confirm the work was done as specified and checked I was happy with the job. All good, thanks.

I am beyond impressed with the prompt and exceptional service I received from ASD servicing and the entire team. After my terrace door was severely damaged by a strong wind, I reached out for urgent assistance, and the response was nothing short of amazing.

Within just an hour, the engineers were at my doorstep, ready to tackle the issue. Their proactive approach and swift resolution of the problem showcased not only their technical expertise but also their commitment to customer satisfaction.

The team efficiently addressed the damage to the aluminum frame, ensuring that the heavy door was securely fixed. Their professionalism, attention to detail, and dedication to providing top-notch service were truly commendable.

I highly recommend ASD servicing and the team for any repair or maintenance needs. Their responsiveness, expertise, and commitment to customer satisfaction deserve a solid 5-star rating. Thank you for going above and beyond to ensure the safety and functionality of my terrace door.

Best regards,
Stefano

They were very prompt and professional. Friendly and completed job quickly and advised me of what they did and what would happen. Lovely staff

My window has been unable to open/close for a year now. After a lot of back and forth with Peabody I finally managed to get the information for Velfac/Dovista.

The customer service hasn’t been the best, I can’t lie. I have spent several days/weeks chasing people to get an answer.

I was charged an extortionate amount to have someone to just come and assess it, which I am hoping for a refund for as the engineer confirmed it was not my fault but a fault with the window itself.

However the engineer who turned up today (Danny) was so lovely. He managed to fix it (something was loose). He was so friendly and helpful and even took his shoes off when he got to my front door. 10/10. So glad my window can finally close! Thanks so much Danny :)

A refund of the £450 would be great though 👌🏽

I am writing to confirm successful installation of a replacement patio door in exchange for the faulty glass in an existing door set. We would like to express our sincere thanks for Velfac's prompt resolution under warranty. We are very pleased with our Velfac door and window installations throughout our home, and Velfac's follow-up service, including that of their local service agent, ASD Servicing - first class.

Highly recommended MLO Installations approved service partners for Velvac.
Professional, engaged and friendly. Work carried out to a high standard.Great attention to detail.
A pleasure to have on site. Thank you.

I bought Velfac windows and doors in 2008 for 3x260m^2 houses. In 2008 we had to replace two doors because of very bad paint work. We got replacement doors for free from Velfac. Then the same year all the windows started leaking trough the ventilation gaps in the windows that we had ordered especially. That problem was never solved properly and we closed some of them permanently with putty. Then the smart push open and close mechanism for the ventilation gaps stopped working, i.e. either it was not possible to open or not possible to close (that is worse by the way). So on some windows we actually had to close the ventilation gaps with tape or permanently with putty. The paint on the interior frame of the windows does not look good. Something that just had to be painted over immediately. All the windows do not work properly in very cold environment. What happens is that the water condensates on the windows in cold weather and ice starts to appear in all corners. The openings of the windows also will freeze and it's not possible to close or open the windows unless you unfreeze them with something like an air gun. BTW everything else in the works like an gem in the very modern houses since 2008 and nothing is wrong them, except maybe the windows ?