Velieve offers a convenient testing service, but my experience was mixed. The process is straightforward, and the kit arrived quickly. However, I encountered concerns with diagnosis accuracy, prescrip... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A service that truly understands how cruel it is to make people go into a doctors office for a test they can do in the comfort of their own bathroom and within a much timelier fashion. I can’t count h... See more
Company replied
I was having such awful symptoms and felt rotten. Could not get into GP surgery and I as worried about going to urgent care because of covid. Kit was delivered quickly and I got my diagnosis so quick... See more
Company replied
Unfortunately i have had a terrible first experience. After paying £8 for a 4 hour delivery, i never recived the package as it was posted through the wrong door and not fully posted so can only assume... See more
Company replied
Company details
Information provided by various external sources
The quickest way to treat a #UTI. Test at home & get antibiotics delivered to you within 4 hours or pickup at a pharmacy, without waiting for a GP.
Contact info
The King's Fund 11-13 Cavendish Square London, W1G 0AN, London, United Kingdom
- support@velieve.io
- velieve.io
3.4
Average
89 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
I ordered my kit at 6.20 am. Delivered to my door by 8.10. App was brilliant and easy to follow, results in around 30 mins and antibiotics delivered to my door by about 11....cant fault this service and have told all my friends...thank you for saving me an agonising trip to the docs! Brilliant!
June 25, 2020
Unprompted review
Reply from Velieve
Hi Katharine, thank you so much for your kind words! We're happy we could help you to get full treatment quickly :).
Prescription sent to pharmacy other…
Prescription sent to pharmacy other side of London to myself. Had to ring both Velieve and the pharmacy to chase this and get it sent to a different pharmacy that was close to my house, not an hour's drive away.
June 23, 2020
Unprompted review
Reply from Velieve
Hey Natalie, we strongly apologise for the confusion about the pickup location of your medication. We are working to improve our service as much as possible so we offer our customers the best quality of service.
AMAZING!
From ordering the test to receiving the antibiotics it took about 3 hours TOTAL!! Amazing service.
June 23, 2020
Unprompted review
Reply from Velieve
Hi Molly, thank you so much for the excellent review! We appreciate it and happy we could help you to treat your UTI quickly.
Reply from Velieve
Thank you, Sangeeta, for the great review! We're so happy you liked Velieve :).
Reply from Velieve
Thank you, Sepi, for your review. We appreciate the kind words.
Best service I've used
Such a quick easy service from start to finish, I couldn't recommend this more.
June 16, 2020
Unprompted review
Reply from Velieve
Thank you Dominica for your kind words. We appreciate it.
Excellent and affordable service
Excellent and affordable service - which is very rare in the private medical sector. Really saved my life in the times of coronavirus as I didn't have to go to the pharmacy and both my test and prescriptions were delivered in matter of hours!
June 16, 2020
Unprompted review
Reply from Velieve
Thank you, Alice, for that fantastic review. We're happy we could help you quickly feel better without leaving your home.
Incredibly quick and easy testing!
After a few days of mild symptoms, I woke up one night with intense pain and having seen Velieve advertised on Facebook and Instagram (along with my reluctance to visit GP with everything going on with Covid-19), went online and ordered a testing kit at 4am. The kit arrived just after 10am and I was able to collect the antibiotics from the Pharmacy by 1pm. Fast, efficient and an incredibly easy process, would definitely recommend. Not sure I would pay the full price for the kit but definitely think it’s great if you can’t make it to a GP and need relief fast!
June 15, 2020
Unprompted review
Reply from Velieve
Thank you, Mollie, for the great recommendation, it means a lot. We're happy we could help you during Covid-19 and quickly get a full treatment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.