Great experience purchasing
Great experience purchasing. My first order was too small, was easy to return and exchange. Really pleased with the customer service care and products.
June 10, 2026
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Company details
Written by the company
Vella Moda is an online fashion retailer dedicated to bringing women stylish, high-quality clothing, footwear, and accessories at exceptional value. Our mission is simple: provide fashion that helps women feel confident, beautiful, and empowered every day. We carefully source products from trusted manufacturers and established fashion brands that meet our standards for quality, style, comfort, and craftsmanship. Every item added to our collection is selected with our customers in mind, focusing on pieces that combine modern trends with timeless appeal. At Vella Moda, we believe trust is earned through consistency, transparency, and service. We are committed to providing accurate product descriptions, secure online shopping, reliable shipping, and responsive customer support. Our team works diligently to ensure every order is handled with care from the moment it is placed until it arrives at your door. As part of a family-owned retail business with decades of experience serving customers, we understand the importance of building long-term relationships. Customer satisfaction is at the center of everything we do, and we continually use customer feedback to improve our products, service, and shopping experience. Whether you're searching for everyday essentials, special occasion outfits, footwear, handbags, or the latest fashion trends, Vella Moda is dedicated to helping you shop with confidence. Thank you for choosing Vella Moda. We appreciate every customer and look forward to earning your trust for years to come.
Contact info
2320 E BONANZA RD STE A, 89101, LAS VEGAS, United States
- 8888083552
- support@vellamoda.com
- vellamoda.com
3.4
Average
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I was sent the wrong product size
I was sent the wrong product size. I did a successful return of the jeans but now they saying they can't give me back my money or send me a new pair of jeans because it's tied up in a dispute. Which I've told the bank that it was done in error. So at this point I would never order from your store again and I am very dissatisfied. If I can rate you a zero I would.
May 14, 2026
Reply from Vella Moda
Hello Sarita,
We are sorry that your experience did not meet expectations.
After you notified us that the wrong size was received, we immediately provided a prepaid return label and worked with you throughout the return process. We confirmed receipt of the returned item and attempted to process a resolution. However, a chargeback/dispute was filed on the transaction, which prevented us from issuing a refund directly through our system while the dispute remained active.
We understand from our correspondence that the dispute may have been opened in error, but once a chargeback is initiated, the matter must be resolved through the payment processor and financial institutions involved. We have fully cooperated throughout that process and provided all requested documentation.
We sincerely apologize for the original shipping error and appreciate the opportunity we were given to assist. If the chargeback has been fully closed and there are any remaining issues, please contact us directly at [support@vellamoda.com](mailto:support@vellamoda.com) and we will be happy to review the matter again.
— Vella Moda Support
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