Velospeed Electric Bikes Reviews 

10
•
TrustScore 4.5 out of 5

4.4

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Company details

  1. Bicycle Store

Information provided by various external sources

Electric bike specialists since 2009. We've got the largest range of demo bikes anywhere and pride ourselves on our customer service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10 reviews

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1-star

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4.4

All reviews

(10)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding customer service

We purchased an electric bike from them a while ago, went to get it serviced with them and my wife fell in love with a Tern GSD. We wanted it for use in our camper, the guys there are all so very helpful, friendly and knowledgeable. We paid for the bike and it was delivered as requested, the outstanding bit is that we mentioned we would need to sell the old bike. They helped us to sell it at the potential cost of a sale for themselves. They were 1st class as usual! Thank you guys.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Velospeed + eStarli 20.7: buy local!

I bought an eStarli 20.7 from Velospeed at Yarnton Garden Centre. I wanted to buy a British folding e-bike from a bricks and mortar store.

The bike is very good value - a pleasure to ride and as convenient as you can get with this kind of product - I wanted something sturdy as well as portable.

The service has been excellent - and I am so glad that I bought from people in a shop, who know what they are doing and can actually help if necessary.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Simply go straight to VELOSPEED.

Save yourself time .. and frustration - and simply go straight to VELOSPEED.
Having visited several bike stores before finding VELOSPEED - I realised that =I had simply wasted all that time ......
VELOSPEED are without doubt the E-BIKE Experts.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly

Velospeed is a great bike store with friendly personnel who are happy to help diagnose your ebike issues. Their workshop service is top class and they stock a good range of bikes and equipment.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Moustache Ebikes from VelloSpeed

My wife and I have bought Moustache 27 Xroad 2 bikes from John at VelloSpeed Yarnton branch. First ebikes we have had and dealing with John was a pleasure giving us so much information no matter how trivial some the questions may have sounded to him. Good test ride around the large car park. Bikes well set up and delivered to us with John showing us the controls, charging,linking to the Bosch app etc. A pity more companies don't conduct their business with so much enthusiasm. And the bikes go like a rocket! Thanks John.

November 18, 2023
Unprompted review
Velospeed Electric Bikes logo

Reply from Velospeed Electric Bikes

Hi Colin, thanks for your great review. We look forward to hearing about your adventures on the ebikes! All the best, John

Rated 5 out of 5 stars

Happy Purchase !

My wife & I have just purchased two moustache e-bikes from the showroom in Oxford. I have to say that the personal touch & product knowledge from Tony made this daunting experience first class, it is refreshing to experience customer care at its best. Highly recommended, give them a try as you won’t be disappointed.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Recent finding for me. Fantastic friendly helpful service. Only one issue? Wish I had purchased a bike from them in the first place!

November 21, 2020
Unprompted review
Velospeed Electric Bikes logo

Reply from Velospeed Electric Bikes

Thanks for coming to us, Happy Cycling !

Rated 5 out of 5 stars

My husband and I bought our Moustache…

My husband and I bought our Moustache bikes from velospeed, which they personally delivered to us 120 miles away in Somerset and they have been professional, knowledgeable, friendly and helpful and have gone above and beyond in the service offered. We are delighted with the bikes and very pleased that we bought them from Nick and John at Velospeed.

September 25, 2020
Unprompted review
Rated 5 out of 5 stars

What British companies should be, personable and professional. First Class!

My wife and I purchased two Moustache electric bikes from Velospeed and they were both delivered to our door. The level of customer service from the gentlemen of Velospeed is what will make us return with more business in the future.
What British companies should be, personable and professional. First Class!

August 20, 2020
Unprompted review
Velospeed Electric Bikes logo

Reply from Velospeed Electric Bikes

Thanks Ian, we really appreciate your review and it was a pleasure doing business with you, especially with the difficulties presented by Covid this year. Enjoy those bikes in beautiful Devon!

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