While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

this company is a bad idea. worst tour i have had in my life and they don't even know who ran the tour. they sell packages without any type of quality control nor knowing who ran the tour. submitted r... See more

Rated 2 out of 5 stars

We arranged and paid $120 online for transportation and lei greeting upon arrival in Honolulu only to be met by a non-chalant female with a 8x11" handwritten sign bearing our name asking us what hotel... See more

Rated 1 out of 5 stars

A simple question: How is this company *still* in business? From misleading (I'm being kind) offers, to booking debacles, to horrible misadventures, to terrible customer service which makes refunds... See more

Rated 5 out of 5 stars

Booking a Hawaiian vacation on the Big Island I had no idea that Kona & Hilo are on the opposite sides of the island and several hours apart by car. I signed up for several tours that would have req... See more

Company details

  1. Travel Agency

Information provided by various external sources

VELTRA offers hundreds of tours and activities for travelers around the world. Experience everything countries of the world have to offer! Choose from sightseeing tours to spa escapes to interactive cultural programs and so much more. With new destinations added daily and an easy way to manage your fun, VELTRA is the only way to travel.


Contact info

  • Yaesu Center Bldg. 2F, 1-6-6 Yaesu, Chuo, 103-0028, Tokyo

  • veltra.com

1.8

Poor

TrustScore 2 out of 5

814 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing value ! Brilliant ! Brilliant ! Brilliant !

I can recommend veltra without any hesitation ! I was on a trip of a lifetime in Japan met with a friend who recommended them and amazing value efficient and so easy to book - I booked a makeover in Kyoto trip round Tokyo and visit to the Robot show !!
All 3 vouchers were issued so quickly and half price of other tour operators !!
They are brilliant respond to any queries quickly and efficiently -
I have no hesitation in recommending them and would have given 10 stars if possible !
A very happy customer Pippa x

July 19, 2018
Unprompted review
Rated 5 out of 5 stars

Easy

Very nice to find deals in Okinawa, much cheaper than what we found in tourist information center !
Easy to make reservation

July 19, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing day

We had a one day trip to Fuji Mountain. The whole day was packed with activities that we couldn't arrange by ourselfes.
I highly recomend Veltra.

May 24, 2018
Unprompted review
Rated 5 out of 5 stars

What a great tour!!!

What a great tour! We will definitely use Veltra again for our next tour. The tour was well structured with enough time at every stop. Our tour guide was very knowledgeable and funny.

May 22, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Shuttle Service from Osaka Kansai Int'l to Our Kyoto Hotel

After flying from Xi'an to Beijing to Osaka, I had made a reservation with Veltra for a shuttle van to take us from Kansai Int'l Airport (KIX) to our hotel in Kyoto. It was a long day of travel and I was a little apprehensive that something might go wrong wth the final connection. We went to the Yaskaka counter at KIX and everything went smoothly. We had about a 15-minute wait while 3 or 4 other passengers checked in and the van was prepared. The ride was seamless, and the WiFi allowed me to catch up on email that I had missed while traveling. We were dropped at the front door of the hotel as advertised. Excellent service.

May 22, 2018
Unprompted review
Rated 5 out of 5 stars

Best booking experience

Probably the best trip booking experience I've had in years.

The website information can be a little bit overwhelming but if it's necessary then it's acceptable. Not the worst website interface design but certainly not one of the bests.

However, the booking system is very smooth and favourable. It's lightning fast, it's responsible and it's secure. Absolutely recommended

May 22, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look