VELUX Great Britain & Ireland Reviews 171

Found them on Facebook of all things - received a quote in a day, explained the differences I could consider. Order placed, items purchased and a local firm arranged to fit. Really pleased with the end product and very grateful that Velux (D Agnew) took care of everything. Zero stress or worry. Recommend and thank you for your excellent Customer Service. 10/10

We had a slight issue with the pole scratching our handles. Velux replaced both handles and advised they had a better fitted product for our situation and sent out a free replacement pole and attachment combination which solved the problem. Thanks Velux.

Failed to deliver Velux blinds on time on 16 September. Wasted whole day waiting at home. No accurate tracking information available. Item still hasn’t been received. Unacceptable!

Rang customer services in Glasgow. Very quick response and connection to the right department. Shaun was excellent. Had plenty of time to check through things I needed to discuss and listened very attentively, double checking things which were knew to him too. Very impressed by his polite and friendly manner as well as the help to resolve the issue with a missing part and installation problem with an exterior awning.

Terrible quality and design backed by poor customer service. My velux blind has failed due to poor selection of materials which has meant the strings have worn through the plastic fittings and now the blind doesn’t work. No option for a replacement as it happened after the three year guarantee period. Despite what velux advertising says these blinds are definitely NOT MADE TO LAST.

Woke up this morning with the sun. Once again light flooding in from around my “blackout” blind. I have contacted Velux about this matter and have been advised as to what to do to ensure a good fit. I have duly tried these things to no avail. The blind does not keep light out especially now that summer is starting and the mornings start earlier. I have used Velux blinds in excess of thirty years and they have always been excellent at keeping out the light. Only once have I purchased from another blind company and vowed I never would again. Until my last purchase directly from Velux. I bought a blackout blind to fit my GGL-7 window and light floods in from both sides, top and bottom. I am awake so early that I have now bought an Alaska Bear sleep mask to avoid disturbing my sleep. I am bitterly disappointed in the quality of lack thereof of my blind that I would not purchase from Velux again and could not with any sincerity recommend the purchase of blackout blinds from them. Unfortunately the quality did not exceed that of the internet blind company I once used and vowed never to again. It makes me sad when companies who were once at the very top of their league drop their standard so far.

We forgot to order a part for our roof window. The website said phone line open at 8.30 am and it was and was answered immediately - unlike so many other companies. The guy was really helpful and efficient and arranged delivery within a couple of days. You might say they were only doing their job but it’s so rare these days to get friendly, efficient service like this . Really impressed with Velux - products and people

Had a problem opening six year-old windows. Call centre in Scotland was excellent. Greeat response and when their efforts failed, organised their Velux engineer to come out. He was also terrific. Nice to know that some companies can still do customer service.

Bought my Velux roof windows in 1991. Very good weatherproofing and easy fitting. Work perfectly after all these years. Haven’t even repainted them. Original varnish is still good. Windows are as good as new.

Got told I needed some new velux windows replacing under the recall.
When the windows were arranged to be fitted they told me they didn’t need replacing
Wasted my time won’t use velux again